[Victor]

Hi Piotr!

Thanks for taking your time to report this.

Unfortunately, this is a known issue with the select2 library that causes conflicts with some plugins that also use it. The good news is we are already working on a fix for it and we are planning on releasing it in our next maintenance release cycle this week.

I have link this thread to the report so we’ll let you know as soon as the fix is released.

My apologies for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Uwe!

Thanks for taking the time to report this.

 

After some tests I could reproduce the issue you are having with the RSVP tickets capacity. I have logged a bug report for this issue so it will be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status to Pending fix and link it to the bug report. This means you will receive a notification once a fix is released for the issue.

I apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Tony!

Thanks for following up with this.

The number of venues and organizers is also significant in terms of performance as they all add to the number of records in the posts table of your site’s database.

I understand your situation of not being able to test things on the live site. Setting up a dev/staging site would be the best approach on this situations, but I’d recommend you don’t use the same server as your production site. You can always set up a local environment or maybe ask your hosting provider about this. I know many hosting providers offer staging environments for your live site.

Let me note that enabling WP_DEBUG and WP_DEBUG_LOG will not impact your site’s frontend. This will only create the debug.log file for errors and warning that might be present in your site and can provide very helpful information to find the source of the database errors you are getting.

If you are using a shared hosting, you might want to consider using a VPS hosting so you don’t have to share resources with other sites on the same server.

We also encourage you to make a full <u>backup</u> of your site, both database and files so in case something goes wrong you can always restore your site.

We can totally leave this thread open so you can come back when you have the time. We are always here to help. Bear in mind the thread will auto-close after 3 weeks of inactivity, in which case you can open a new topic referencing this one, and we’ll continue with the topic.

Don’t hesitate to ask any follow up question you might have.

Best,
Victor

[Victor]

You’re welcome Tony!

I’ll close this now but don’t hesitate to open a new topic if anything comes up and we’ll be happy to help.

Best,
Victor

[Victor]

Hi Steven!

Thanks for following up with this and for clearing that out.

Could you please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > <u>https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/</u&gt;

If can’t find any console errors, could you please share with us in a private reply a username and password so we can access the page to view the form? We will only access it to have a look without touching anything.

Please let us know.

Thanks,
Victor

[Victor]

Hi David!

Thanks for following up with this.

It’s good to know you could solve the issue.

The tribe-events-photo-view.min.js file should always be in the photo view by default. If you hardcoded the script and it now works as expected, this could mean that the script was not there before, which indicates something was not working properly.

I could not reproduce the issue you were having on my end, so it could have been something specific to your site, that’s why we need you to test for conflicts so we can narrow the problem down and find the source of the issue.

If you want to keep searching for the root source of this conflict, please let me know if you could make the photo view work by having only our plugins activated and using a default theme.

Let me know if there is anything else I can do for you.

Best,
Victor

[Victor]

Hi Hassan!

Thanks for following up with this.

I have been able to track down a report for this conflict with Yoast SEO. Like you say, when Yoast is activated, the mobile view setting will no longer work.

The code snippet you shared is the one we have in place as a workaround for the moment. You mention that you see some progress with it, could you explain this? Does it work for you or do you still experience problems. Please let me know.

In the meantime, I have linked this thread to the report so we can let you know once we have a fix for it.

Regarding the month view in mobile where you see the numbers one below the other, that is mostly sure a theme issue. I can see there are theme styles applying to the calendar elements. You can verify this by switching to a default theme and see if it shows properly.

I could correct that issue by adding the following CSS styles:

@media (max-width: 479px) {
   .tribe-events-calendar td div[id*="tribe-events-daynum-"] {
      padding: 0;
   }
}

It might be necessary to add the !important statement to the style if it doesn’t work.

Also why is the calendar first shown in month view before switching to day view (as set in settings) while loading? Can we fix this?

This is how the mobile view switch works. It is done via JavaScript, so it needs to load the page and once it detects it’s in mobile, it redirects to the mobile view in the settings. The only way to avoid this would be to select the same default view both for mobile and desktop.

Let me know how that goes and if you have any questions.

Best,
Victor

[Victor]

Hi Sébastien!

Thanks for clearing that out!

I’ve finally been able to reproduce the issue. Unfortunately, this is a known conflict with the ACF and our plugins. The good news is we are already working on a fix for it and we are planning on releasing it in our next maintenance release cycle this week.

I have link this thread to the report so we’ll let you know as soon as the fix is released.

My apologies for the inconvenience and we appreciate you taking the time to report this.

Best,
Victor

[Victor]

Hi Lana!

Thanks for reaching out to us! Let me help you with this topic.

First, let me note that I have moved this thread to the Event Tickets Plus forum, as it’s a better fit for the topic.

Could you please share with us the CSV for the tickets you are trying to import? I will run some tests with it and see if I can reproduce the issue on my end.

when you look at the ticket on the customer-end it shows a lot of code errors where the ticket would normally display for purchase.

Could you also share a screenshot of the errors you are getting?

Thanks,
Victor

[Victor]

Hi Tony!

I’m sorry for the inconvenience. I have removed the older license so that you don’t receive the reminders about it.

Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Deven!

Thanks for getting in touch! Let me help you with this topic.

Events Calendar PRO gives you an option for you and your visitors to export the events. Learn more about this in the following article > https://theeventscalendar.com/knowledgebase/exporting-events/

You can also use the WordPress Export Tools to migrate events content > https://theeventscalendar.com/knowledgebase/using-wordpress-export-tools-to-migrate-events-content/

If you want to use an SQL query to fetch the events directly from the database I’m sure you can do so, but that is under custom development territory, which we unfortunately can’t provide support for.

Another alternative would be to interact with the REST API > https://theeventscalendar.com/knowledgebase/introduction-events-calendar-rest-api/

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Kevin!

Thanks for reaching out to us! Let me help you troubleshoot this issue.

I tried reproducing this issue in my own local installation but it creates the event for me.

Could you please go to your wp-admin > Events > Settings > APIs tab and try removing the Eventbrite Authorization and then try Getting the authorization again?

Does it work after that?

You might also want to check the event status is not set to draft or other undesired status.

Please let me know about it.

Thanks,
Victor

[Victor]

Hola Antonio!

Gracias por comunicarte nuevamente.

Por defecto, las importaciones deberían asignarse al autor que haya programado la importación.

Hice varias importaciones pero no pude replicar este comportamiento. Lo que se me ocurre es que ese usuario haya creado él mismo las importaciones. ¿Es eso posible?

¿Cuál es el rol del usuario al cual se le asignan los eventos? ¿Podrías revisar si tiene permisos para crear una importación?

Intenta re-crear una de las importaciones con las cuales experimentas esto y revisa si sigue ocurriendo. Si se le asigna a otro usuario, podría ser un conflicto con el tema o algún plugin, así que deberías realizar los tests de conflicto para ver si se puede encontrar algo.

Avisame como resulta esto.

Gracias,
Victor

[Victor]

Hi Erez!

Thanks for getting in touch with us! Let me help you with that.

Please let me first note that we are fairly limited in how much support we can give for custom development questions like that. That said, we always like helping out and at least point users into the right direction as much possible.

Customizing the tooltip can be a bit tricky as it uses the Javascript Templating System.

Let me point you to the following article where Nico made a pretty good example of how you can customize it > https://theeventscalendar.com/support/forums/topic/altering-event-tooltip-display-displaying-additional-fields-in-tooltips/#dl_post-1023065

I hope that helps! Let me know if you have any follow up questions.

Best,
Victor

[Victor]

Hi Tony!

Thanks for getting in touch with us.

I’m really sorry you are experiencing performance issues. We are currently not aware of any performance issues with our plugins, so let me try to help you with this.

3000 events is a pretty big number of events to consider when dealing with performance issues. In addition to that, could you please let us know how many venues and organizers you currently have?

In which pages did you get the database errors? Could you please enable WP_DEBUG and WP_DEBUG_LOG? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the database errors a few times, so they will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Let me know how that goes.

Thanks,
Victor

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