[Sky]

Sophia,

Thanks for providing the detailed information.

Can you enable the staging site to be viewed without login? In the WP Staging settings, check the “Disable admin authorization” setting. I would like to see the performance issues in the context of having the Twenty Seventeen theme enabled and other plugins disabled.

Thanks,
Sky

[Sky]

Bart,

I’m glad you made some progress on this!

If you are having issues with Multisite updates, can you create a new ticket for that, and explain in more detail? If possible, provide a screenshot of the plugin with the latest version and the update notice in the new ticket.

Thanks,
Sky

[Sky]

Tim,

The other option I can recommend is to use CSS to hide the title generated by The Events Calendar. Not quite as good as removing it from the template, but it will hide the element.

You can visit our User Voice forum to request the use of a filter here.

Thanks,
Sky

[Sky]

Hi Josh!

Community Events will let you control what your users will be able to see when they log in. You can read more about the available settings here: https://theeventscalendar.com/knowledgebase/community-events-settings/

The Events Calendar Pro plugin is not required for this functionality.

Hope this helps! Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Bronwen!

The Event Tickets Pro does come with recurring events functionality. However, our Event Aggregator service is a separate product. It allows importing events to your site from various calendar formats, though RSS is not one that is supported.

WordPress and the Events Calendar do support RSS feeds of events. These can be read by an RSS feed reader, but not imported into the Events Calendar.

Does that make sense? Let me know if you have any other questions.

Thanks,
Sky

[Sky]

Hi Jennifer!

Events Calendar Pro has shortcodes that allow specifying one or more categories. The only way to sort the default calendar page by categories is to use our Filterbar plugin which lets users sort by tag, category etc. This does not let you “only” show those categories however.

You can read more about using the shortcodes here.

Let me know if that helps, or if you have any other questions.

Thanks,
Sky

[Sky]

Hi,

In the event admin, click on the “settings” button in the bottom right corner of the the tickets metabox.

 

The checkbox for “Show attendees list on event page” should be checked. If not, the options to hide will not show on individual tickets.

Can you double check this setting as the first step?

Thanks,
Sky

[Sky]

Nicolette,

Great! Glad I could help.

Let us know if you have any questions or issues in the future.

Take care,
Sky

[Sky]

Dan,

Great! Glad I could help.

Let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Hi Sophia,

To find out if another plugin is conflicting with the Events Calendar, even if it’s related to the hosting environment, I would recommend the following course of action.

Install the WP Staging plugin and create a staging site from your live site. This will make an exact copy of the live site that you can test on without disrupting the experience for your users. Disable all of the plugins besides the Events Calendar, Filterbar and Pro. Switch to the Twenty Seventeen theme. Does this change how things are loading and working? If so, enable plugins one at a time and check to see if anything changed, until you identify the culprit.

For more information on this process, see our Testing For Conflicts Guide.

Let me know how that goes.

Thanks,
Sky

[Sky]

Hannes,

I’m glad you made some progress! I asked around, and was only told that it may be in stored in $item[6]? I have not confirmed this however.

To pursue this any further, we will need to move this ticket to the “customization request queue” where someone may be able to help you find what you need. This level of customization is a bit beyond our scope of support, but someone may be able to assist if possible.

Let me know if you’d like to go this route, or if the information I provided above helped answer your question.

Thanks,
Sky

[Sky]

Hannes,

I have asked around about how to do this, but have not heard anything back yet.

I will follow up on this next monday, and let you know if I’m able to find anything that may be helpful to you.

Thanks for your patience, and have a good weekend!

Sky

[Sky]

Hi Michael!

Thank you for the detailed report! This is a known issue that is being worked on. I am adding this post to the bug ticket and am setting the status to “pending fix.” When this issue is addressed in an upcoming maintenance release, someone will follow back up with you here. Unfortunately, I cannot provide a timeframe for when this will be fixed.

Please let us know if you have any other questions in the meantime.

Thanks,
Sky

[Sky]

Hi there!

We generally don’t provide product support or customization help here in the pre-sales forum. You can try posting in our WordPress.org support forum to get help with this.

I did take a look at your site link, and I do not see anything that looks broken. When posting on the WordPress forum, you might include a screenshot and some notes about what the issue is.

Thanks, and good luck!
Sky

[Sky]

Hi there!

You seem to have created two posts for the same issue. I have taken on the other ticket. Please refer to that one for help with this issue.

I am going to close this one out.

Thanks,
Sky

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