wrong update info

[Bart]

For weeks I get this incorrect Plugin Update warning:
– the version is wrong as the update does not exist
– the link “View Details” does not work (this link never works, even when there’s an actual update available)
– updating fails (due to multisite)

[Sky]

Bart,

I’m sorry to hear that you are having issues with updates. I will try to help you get this sorted.

The version showing in the screenshot is indeed the latest version. However, I don’t see any active licenses for The Events Calendar Pro. You will need to renew your license or purchase a new one in order to update the plugin.

Let us know if you have any other questions.

Thanks,
Sky

[Bart]

ok. I updated our license and this seem to have fixed the issue (besides the Multisites issue where even the latest version will still be listed as outdated.

[Sky]

Bart,

I’m glad you made some progress on this!

If you are having issues with Multisite updates, can you create a new ticket for that, and explain in more detail? If possible, provide a screenshot of the plugin with the latest version and the update notice in the new ticket.

Thanks,
Sky

[Bart]

My license for The Events Calendar Pro is working (it’s valid according to the license tab) but still I get this error in the Plugins section.

Other issues include mentioning an update if there’s no update, and the failure to upgrade to a newer version. It’s just very annoying there’s always something with the status of this plugin.

Also, the link “What’s new” which is really handy to see which changes are included in the update, has never worked. In our case it points to https://www.wtnschp.be/wp-admin/plugin-install.php?tab=plugin-information&plugin=events-calendar-pro&TB_iframe=true&width=640&height=808

[Sky]

Bart,

Ah, I see now. That is strange.

Can you share your system information with me?

Are you “network activating” the plugins, or just enabling on a single subsite?

You can read more about using our plugins on multisite here: https://theeventscalendar.com/knowledgebase/multisite-license/

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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