[Shelby]

Hi there,

Welcome back to our forums, I’d be happy to help you with this! 🙂

Unfortunately, how Google’s web crawlers interpret and display The Events Calendar data from your site, isn’t always in our control, however I do have some suggestions for you to try that may help out here.

The best approach to effect how Google is crawling your site is to utilize Googles Search Console (formerly known as Webmaster Tools), as Hunter suggests in this similar thread. (Here is Google’s tutorial for setting up your Search Console Account)

Submitting a sitemap in your Search Console, will allow you to inform Google of the actual hierarchy of your content, where its web crawlers are currently taking their best guesses. There are several free tools (like this one) that will allow you to generate a sitemap to submit. You can often also control other aspects of your Google listing from the search console, which you may find beneficial aside from this issue. 🙂

Please let me know if you have any follow up questions here, or need any clarification on this!

Cheers,

Shelby 🙂

[Shelby]

Hey Gary,

Thanks for using our plugins!

Since you seem to be a current user of our premium plugins and/or free plugins, I recommend reaching out to our support on the Events Calendar PRO premium forum, Filter Bar forum, or WordPress.org forum. In those places, we have the capacity to provide more technical support. This Pre-Sales forum is reserved specifically for questions about the features of our plugins for users who are making decisions about which, if any, to purchase.

Let me know if I can clarify any of this!

Best,

Shelby 🙂

[Shelby]

Hey Jhony,

Thanks for using our plugins!

Since you seem to be a current user of our premium plugins and/or free plugins, I recommend reaching out to our support on the Events Calendar PRO premium forum or WordPress.org forum. In those places, we have the capacity to provide more technical support. This Pre-Sales forum is reserved specifically for questions about the features of our plugins for users who are making decisions about which, if any, to purchase.

However, in the meantime, you may want to check out our Themer’s Guide for information on how to modify the plugin.

Let me know if I can clarify any of this!

Best,

Shelby 🙂

[Shelby]

Hi Victor,

Welcome back to our forums, I’m happy to help! 🙂

1. First, customizing you metadata output is definitely possible. I’d suggest checking out these threads here, which should put you on the right track, and help you avoid some of the back and forth trial and error process 🙂 :
   1. Hiding fields in The Events Calendar editor metabox?
   2. How to Hide certain Events Meta data
   3. How to hide “additional fields” on event details
2. Second, translating “Organizer” into Spanish. I’m going to be reaching out to a team member of mine who does a lot of work with our translations. In the meantime, can you verify for me that you’ve referenced this documentation here and here regarding translating your site and The Events Calendar? (This may be a silly thing to ask, but I like to cover all of my bases in situations where I’m pulling another person in to help! 🙂 )
   Also, if you have a vested interest in ensuring that we get a greater degree of translation for your language, I’d highly suggest getting involved here. 🙂 We, as Modern Tribe, as well as the greater WordPress community, would love to have you pitch in!

Hope this is helpful, please let me know if you need clarification on anything in my response! 🙂

Cheers,

Shelby 🙂

[Shelby]

Hi James,

Thanks for reaching out, I’m happy to answer your question today! 🙂

If I’m understanding correctly, you’d like  to set up 3 different ticket levels to events that happen in the same series, with the same attendees at each event?  If this is the case, you’d need the following following plugins with the following features:

• Events Calendar PRO – Recurring Events
• Event Tickets Plus – Multiple Ticket Types
• Event Tickets Plus – Global Stock
• Event Tickets Plus – Recurring Events Support

Unfortunately, at the moment, every feature you need exists EXCEPT recurring events support for ET Plus. The good news, is that this feature is in development and should be released in a future version of the plugin! *Fingers crossed for 4.5*

Please let me know if I can help clarify any of this or answer any follow up questions.

Best,

Shelby

[Shelby]

Hi Martin,

Welcome back to the forums. 🙂 Thanks for reaching out, I’d love to help you here.

First of all, I’m so sorry that you’re having issues with translating some strings with WPML! That has to be frustrating.

The good news is that you’re definitely not alone. We have been able to reproduce this on our end, which probably means that this output is not being registered as a WPML translatable string. Previously, my colleague, Geoff, opened a ticket to make sure this gets addressed. Unfortunately, we’re not able to commit to a release date for a fix, though this is in the queue to get addressed with a future version.

Additionally, I think you may find Geoff’s suggestion for working around this, in this similar thread helpful for your particular issue.

Let me know if I can be of more help here or clarify anything in that resource I linked to!

Cheers,

Shelby ?

[Shelby]

Hi Alex,

I managed to find this example for you as well! Let me know if you have further questions about this!

Best,

Shelby 🙂

[Shelby]

Hi Phil,

Apologies for the delay here!

The file can be uploaded manually with Event Aggregator and it will work. 🙂

Let me know if you have further questions about this!

Cheers,

Shelby 🙂

[Shelby]

Hi again Denise,

Apologies for my delayed response!

The short answer is that, no, switching to the PRO version will not solve these issues. However, I think you’ll find some very relevant information about errors, solving them, and how they might impact SEO here and here. If you’ve referenced this documentation and you’re still interested in resolving this another way, you may be able to seek out help from other users over on our WordPress.org Forum. 🙂

Let us know if you need any clarification on this!

Best,

Shelby 🙂

[Shelby]

Good to hear! Please reach out if you have any questions in the future!

Have a great weekend. 🙂

Cheers,

Shelby

[Shelby]

Hi Jim,

Here are your feature requests to go vote on! 🙂

Pre-screen/approval list management for when only a few tickets left

Hide ticket type after expired

Registration time out

Let me know if you need anything else on this thread!

Best,

Shelby 🙂

[Shelby]

Hi Denise,

I’d love to help you out. In order to do so, I’ll need a bit more information.

I think you’re asking if purchasing the premium plugin, Events Calendar PRO would solve an issue related to your SEO tags? Could you give a bit more detail/expand on this issue you’re having here, and send a link to your site or screenshot of the issue?

Let me know if there’s anything else I can do for you in the meantime!

Best,

Shelby 🙂

[Shelby]

Hi Andi,

I’m happy to answer your question here.

Our plugins are only designed to work with WordPress.org websites, so I don’t believe this would work with subsplash.

Let me know if you have further questions about this!

Shelby 🙂

[Shelby]

Hi Ben,

Happy to answer your question today. 🙂

Yes it is possible! Just shoot us an email using this form (choose “Help accessing my account”) and Caroline can help you out with that.

Let me know if you need anything further on this!

Best,

Shelby 🙂

[Shelby]

Hey Neil,

Thanks for using The Events Calendar!

I think you’ll find the information you need about why you might be getting a notice about your license keys here and information about using the same key for your dev and live sites here.  If you can confirm that you’ve referenced this documentation and you’re still having trouble getting things to work as expected, please let me know and we can keep working on resolving this together. 🙂

Let us know if you have any other questions or issues!

Best,

Shelby 🙂

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