[Nico]

Hi there,

Thanks everyone for the patience!

We have released version 4.1.0.1 to address the general update & German language issues. We have corrected the glitch with the premium plugin folder names as well, so you can go ahead and re-download and re-install the plugins. You’ll find The Events Calendar update here: https://wordpress.org/plugins/the-events-calendar/ and you can download the premium plugins from My Account > Downloads. Here you can find the details of manually updating the plugins.

One more thing, if you are seeing 404s on the calendar URL after the update please re-save permalinks (WP-Admin > Settings > Permalinks > Save Changes) and also re-save event general settings (WP-Admin > Events > Settings > General > Save Changes). That should solve the issues if any.

Please let me know if this fix works for you,
Best,
Nico

[Nico]

Hi there,

Thanks everyone for the patience!

We have released version 4.1.0.1 to address the general update & German language issues. We have corrected the glitch with the premium plugin folder names as well, so you can go ahead and re-download and re-install the plugins. You’ll find The Events Calendar update here: https://wordpress.org/plugins/the-events-calendar/ and you can download the premium plugins from My Account > Downloads. Here you can find the details of manually updating the plugins.

One more thing, if you are seeing 404s on the calendar URL after the update please re-save permalinks (WP-Admin > Settings > Permalinks > Save Changes) and also re-save event general settings (WP-Admin > Events > Settings > General > Save Changes). That should solve the issues if any.

I’m aware this update solves the original issues described by Stephan, if someone else continues to have problems with the update please open up a new topic so someone in the support team is able to help you directly.

We are really sorry about these issues and we do test the updates before shipping the plugins! We test each bug / feature individually, then test the integration and finally we test the zip file that’s shipping. Even with these steps we get some bugs out sometimes, I guess it’s part of how software development works. Again we are sorry and these are not excuses, thanks for your feedback!

Please let me know if this fix works for you,
Best,
Nico

[Nico]

Hi there,

Thanks everyone for the patience!

We have released version 4.1.0.1 to address the general update & German language issues. We have corrected the glitch with the premium plugin folder names as well, so you can go ahead and re-download and re-install the plugins. You’ll find The Events Calendar update here: https://wordpress.org/plugins/the-events-calendar/ and you can download the premium plugins from My Account > Downloads. Here you can find the details of manually updating the plugins.

One more thing, if you are seeing 404s on the calendar URL after the update please re-save permalinks (WP-Admin > Settings > Permalinks > Save Changes) and also re-save event general settings (WP-Admin > Events > Settings > General > Save Changes). That should solve the issues if any.

I’m aware this update solves the original issues described by Marian, if someone else continues to have problems with the update please open up a new topic so someone in the support team is able to help you directly.

Please let me know if this fix works for you,
Best,
Nico

[Nico]

Hey Folks,

Thanks for reaching out and sorry to hear about this issue 🙁

I’m working on a thread with another customer on this as well, but I’m still not sure of the scope of the issue.

Can you please review the following:

• You cannot edit tickets created before the update
• You can create and edit new events
• Is this true for RSVP tickets as well?
• What e-commerce platform are you using?

Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.

@digitalwebmedia, thanks for going the extra mile and digging into the code, I’ve shared your findings with the dev team! I’ll let you know when they can take a look…

Please let me know about it,
Best,
Nico

[Nico]

Hey Robert,

Thanks for reaching out and sorry to hear about this issue 🙁

I’ve tested this locally and it work as expected. Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. It doesn’t seem to be, but it would be nice to confirm this.

Just to be clear about this:

• You cannot edit tickets created before the update
• You can create and edit new events
• Is this true for RSVP tickets as well?
• What e-commerce platform are you using?

Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.

Please let me know about it,
Best,
Nico

[Nico]

Hey Keith,

Glad to help you here once again! You are raising interesting points here…

This functions args point to the tribe_create_event description so they are outdated as well! The ticket to update this docs is already created and surely be fixed soon 🙂

In this case the use case is a bit trickier, and in cases like this it’s usually necessary to dig a bit into the code to understand how it works and validates data. In this particular case the venue get’s changed if Venue is defined in the $args array, there also has to be a VenueID inside of Venue. Finally it’s necessary to have any other venue field defined as well. So for example you can do the following:


$event_id = 161;
$venue_id = 38;

$args['Venue']['VenueID'] = $venue_id;
$args['Venue']['post_title'] = tribe_get_venue( $venue_id );

tribe_update_event ( $event_id, $args );


The post_title param is just for the validation to pass.

Please give the code a try and let me know about it,
Best,
Nico

[Nico]

Hey Ruby,

Thanks for reaching out to us! The error you are hitting is probably a temporary thing. Can you please re-check once more? I just checked and it’s working as expected for me.

Please let me know if the issue is solved,
Best,
Nico

[Nico]

Hey Mark,

Thanks a lot for reaching out to us on this! I’ll help you out on it…

There’s a special date format used for current year events that doesn’t include the year. You can customize this Date without year format, by going to WP-Admin > Events > Settings > Display > Date Format Settings.

Please let me know if changing that settings get’s things right for you,
Best,
Nico

[Nico]

Hey Cesar,

Thanks for reachign out to us on this! Interesting question…

The correct way to disable the attendees list, is adding the following snippet to your theme’s (or child theme) functions.php:


/**
* Disables the public attendee lists on all events
*
* Removes the tribe_events_single_event_after_the_meta action that injects the attendee
* list that was introduced with the initial 4.1 release of Event Tickets Plus
*/
function disable_attendee_list_on_post() {
if ( ! class_exists( 'Tribe__Tickets_Plus__Attendees_List' ) ) {
return;
}
​
remove_action(
'tribe_events_single_event_after_the_meta',
array(
Tribe__Tickets_Plus__Attendees_List::instance(),
'render'
),
4
);
}
​
add_action( 'wp', 'disable_attendee_list_on_post' );


Please give that a try and let me know if it works for you,
Best,
Nico

[Nico]

Hi there Paulo,

Thanks for reaching out to us on this!

Filter Bar is not included with Events Calendar PRO, they are two separate plugins and they should be purchased individually. If you think some copy in the products page or something suggested they come together please let us know so we can do better next time.

If this is a showstopper for you, there’s always the possibility to ask for a refund within 30 days of purchase.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi Cathryn,

Thanks for reahcing out to us and sorry to hear about the hassle while updating!

Have you tried re-generating permalinks after the plugin update? This generally fixes most issues with URLa and 404s. Just go to WP-Admin > Settings > Permalinks and click save changes.

Please let me know if that works for you,
Best,
Nico

[Nico]

Hi Shane,

Thanks for reaching out to us and sorry to hear about these issues! I’ll helping getting back on track.

Checking your site I can see that issue #2 is fixed, and all views are working now. It seems you have been afected by a strange issue with folder names we experienced the first day after releasing and it’s now fixed. If you want you can delete the plugins and re-download them from My Account > Downloads in this site. Take a look at this article describing manual updates.

Regarding issue #1, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Best,
Nico

[Nico]

Hi John,

Thanks for reaching out and for your interest in our products!

Unfortunately The Events Calendar has no built-in Booking function. We are always open for people to write extensions for our plugins 🙂

We have this list of Freelancers that might be able to help: https://theeventscalendar.com/knowledgebase/find-a-customizer/!

Please let me know if I can help you with anything else,
Best,
Nico

[Nico]

Hi Angela,

Thanks for reaching out to us! I’ll help you getting this right…

First of all I’m seeing a version miss-match with the plugin versions, you are using The Events Calendar core version 4.1, but iCal Importer version 4.0.2. Can you please update the iCal importer plugin? Once you do please re try to import again. If it still fails please follow-up with the feed URL (mark your reply as private if you don’t want it to be publicly visible) and a screenshot of the import configuration.

Thanks,
Nico

[Nico]

Hi Nick,

Thanks for getting in touch with us! Our plugin Event Tickets Plus creates an actual WooCommerce Product, linked to the event. When a purchase is made a regular WooCommerce order is generated, just like it would happened with any other purchase in a Woo store. This article Tickets: Managing your orders and attendees might help you understand how the process works.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Author]

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