[Nico]

Hi there @creatvinspratn,

Thanks for reaching out to us! Generally helping with customizations and glitches with themes is out of scope of the support we can provide here in the forums. Anyway I’ve taken a look to see if there’s a quick CSS fix I can provide to solve this. The thing is couldn’t reproduce the issue on my end by scaling down the browser window to simulate a mobile view. Maybe you could sort this out? Does it happened only on mobile devices?

Please let me know about it,
Best,
Nico

[Nico]

Hey Demitri,

Thanks for getting in touch!

This option will show up in the tickets ‘panel’ in the ‘New/Edit Event’ screen in the backend of the site: https://cloudup.com/czgwyNT7FqL

Please take a look to see if you can find it there,
Best,
Nico

[Nico]

Hey Robert,

Thanks for reaching out to us on this! Unfortunately you are being affected by a known bug 🙁

A fix for this is being prepared and it should ship in next maintenance release 4.1.1. For now can you try to change the WordPress Timezone to the UTC offset corresponding? Like UTC -7, instead of the city named timezone (Los Angeles).

Please give that a try and let me know if it solves the issues,
Best,
Nico

[Nico]

Glad to be of service!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Thanks for following up Roberta!

You can actually fire an action from this code as well. Just add this line after the_content():

do_action('custom_tickets_placement');

And update the snippet to this:

https://gist.github.com/niconerd/0db0311594ddcfc8fa9e

Please let me know if that solves the issue,
Best,
Nico

[Nico]

Glad to hear Haider! Thanks for confirming…

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Thanks for the follow-up Frank!

Is it possible to edit any of the data a customer provides at all during the purchase process? For example, names on each of the tickets, email address provided etc?

Not from the plugin interface right now. I guess you could create a utility script to edit that meta, as the information is on the database and related with the ticket. Unfortunately crafting this for a customer would be out of the support we provide over this forums.

Sorry to hear this is showstopper for you! This is a new feature that will surely have some updates as releases go by. Please add the feature request in UserVoice, I cannot asure you it will be done or when but surely is a first step for this to gain visibility 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Hey Frank,

Thanks fro reaching out to us on this! At the moment is not possible to edit attendees meta once the user submitted (rsvp) or purchased the tickets. You are welcome to suggest this as a feature request at The Events Calendar user voice page, where we gather feedback from our community. This feature has been just released so all feedback on it will be super helpful!

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hey @dcantato,

Thanks for reaching out to us! I’m afraid I’m not getting you…

Can you give some context on this? Where are trying to change this in the front-end of the site? Maybe a screenshot would help?

Please let me know about it,
Best,
Nico

[Nico]

Hi Olivia,

Thanks for getting in touch with us. I’ll help you figuring out what’s happening here…

I’ve tested this locally and seems to be working fine for me, with default WordPress theme and no other plugins active. Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.

Please let me know about it,
Best,
Nico

[Nico]

Hey Leia,

Thanks for reaching out to us! Interesting question here, I’ll help you with it.

Inspecting the site html I’m not sure if you are adding this to the default events template or to a page template. Can you please indicate how you are adding the image and the text?

Please let me know about it, the solution might be different for some cases,
Best,
Nico

[Nico]

Hey Dan,

Thanks for reporting this issue! I’ll help getting it right.

Can you please follow up with the site URL were I can see this? Also following the steps described in our Testing for conflicts guide will let us know if this is a problem in our plugin or a conflict with the theme or other installed plugins.

It would be great if you could share your system information with me so I can check if everything looks right on that end.

Please let me know about it,
Best,
Nico

[Nico]

Margaret,

Thanks a lot for following up with the requested info! Unfortunately the ticket configuration isn’t clear in the attachment. Can you please share a screenshot instead of the Evernote share?

Also, I do not see the eventbrite tickets form for any of those, seems the one that showed tickets has passed (at least in my timezone). Sometimes issues like this one might be related to an Event Brite API error or change, so please try to re-import the events (maybe keep them as private or draft) to see if the tickets show for re-imported ones. It’s strange that it’s just failing for some events, hopefully the tickets settings will lets us see if there’s any difference in configuration.

Thanks for your patience, and please let me know if you have a test site available,
Best,
Nico

[Nico]

Hi Roberta,

Thanks for reaching out to us. Interesting question I can help you with it!

To add the tickets form to the events listings (list, day & photo view), go ahead and add this snippet to your theme’s (or child theme) functions.php:

https://gist.github.com/niconerd/0db0311594ddcfc8fa9e

Please give it a try and let me know,
Best,
Nico

[Nico]

Hi Haider,

Thanks for reaching out to us! I’ll help you setting this up 🙂

I do not have Yoast SEO configured in my test site to test this, but I believe that if you enable the tribe_events post type in the Site Map configuration (http://kb.yoast.com/article/96-enable-xml-sitemaps-in-the-wordpress-seo-plugin) that should do the trick.

Can you share your site URL with me? I would like to check if there’s a menu item for the calendar, and how the sitemap looks.

Please let me know if that helps,
Best,
Nico

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