Hi Olivia,
Thanks for getting in touch with us. I’ll help you figuring out what’s happening here…
I’ve tested this locally and seems to be working fine for me, with default WordPress theme and no other plugins active. Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins. Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.
Please let me know about it,
Best,
Nico