[Nico]

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[Nico]

Hola Ricardo, como estas?

Gracias por ponerte en contacto con nosotros!

Primero que nada, Events Calendar PRO funciona como un ‘add-on’ del core plugin The Events Calendar. Esto quiere decir que los plugins deben estar instalados y activados en el sitio. Una vez que los dos plugins estén instalados y activados, podes ir a ‘WP-Admin > Eventos > Ajustes > Licencias’ y configurar la licencia de Events Calendar PRO.

Espero esto sirva de ayuda,
Saludos,
Nico

PS: Me tome la libertad de responderte en Español ya que todo me indica que es tu lengua nativa, si preferís seguir en ingles no hay problema 🙂

[Nico]

Hey,

Thanks for getting in touch with us! I can help you here…

First of all if you need to get back to work as soon as possible, you can downgrade plugins to a past version. Do you recall which version was it?

I just did a quick test and could verify that the shortcode is working as expected in my test site for RSVP and Woo tickets (tested with the same versions of the plugins you are using). Are you sure you have upcoming events with tickets? Can you make a simple test getting a sample ticket for an event? If this doesn’t work, Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.

Please let me know about it,
Best,
Nico

[Nico]

Hey Sarah,

Glad to help you on this thread as well 🙂

Sure, to hide the ‘meta’ section just paste this CSS snippet in your theme’s stylesheet or via Simple Custom CSS plugin:

/* Tribe, hide events meta */
.single-tribe_events .tribe-events-event-meta {
display: none;
}


Please let me know if that helps,

Best,
Nico

[Nico]

Hi there Sarah,

Thanks for reaching out! You can change this text by using the snippet in this article → Change the wording of any bit of text or string.

Please give that a try ad let me know if it works for you,
Best,
Nico

[Nico]

Hi there Damion,

Thanks for reaching out to report this! Glad to help you once again 😉

Would it help to have a new user account created for you to play with it? Like maybe I missed a spot? =)

Sure, if you have a staging/testing site please send the URL in a private reply and I’ll inspect the front-end and try to reproduce this in my end. If you can leave the site with default TweentySixteen theme and no other plugins active, it would be great!

I saw one reply say to try to move it over to checkbox instead of slider

Do you have the link to this reply in-hand? If not don’t worry!

Please let me know about it,
Best,
Nico

[Nico]

Hi there Elaine,

Thanks for getting in touch with us! Interesting question here 🙂

This is surely possible, as we don’t have any existing snippet or knowledge base article for this I created a base example for you to explore / build on top of:

/* Tribe, base code for adding overrides via custom plugin */
function tribe_filter_template_paths ( $file, $template ) {

$custom_file_path = ABSPATH . 'wp-content/plugins/tribe-overrides/' . $template;

// file doesn't exist in custom path, go with the default option
if ( !file_exists($custom_file_path) ) return $file;

// file exists in custom path, let's use it
return $custom_file_path;
}

add_filter( 'tribe_events_template', 'tribe_filter_template_paths', 10, 2 );


The code above will add an additional check for the file in the custom directory, and if it exists it will override the template path. This is a pretty basic example not taking in account priority (load from theme if override exists) or namespaces (folder names for templates). The class that handles this is Tribe__Events__Templates (the-events-calendar/src/Tribe/Templates.php) with the method getTemplateHierarchy (line 538 – from which you can copy additional logic).

Please let me know if you can continue from this point or still need help,
Best,
Nico

[Nico]

Hi there Manoj,

Thanks for getting in touch with us and for your interest in Events Calendar PRO 🙂

Is my all events migrated in Pro version or not?

Yes, Events Calendar PRO works as an add-on for The Events Calendar so no further steps needed other than install and activate PRO.

Is the Post Type and Meta Keys are same in both Plugins.

Yes!

I have made some modification in the plugin. (I modified Some templates and changed the flow of venue. I am not using venue functionality provided by you. I am saving venues data as meta keys on same Post ID of event.) How i can handle this?

Well, there’s not much I can say about this as I’m not sure how you achieved this. If the core files have not been modified, and the customization of the templates is done as described in our themer’s guide then I’d say you are safe to install PRO and changes should persist.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi there Tony,

Thanks for getting in touch with us! I can help you on this one 🙂

I think the simplest way of doing this is to hide the category from the submission form by a CSS snippet like the following:

/* Tribe, hide a specific category in the submission form */
body.tribe_community_edit #event-categories .tribe_events_cat-36 {
display: none;
}


Note: you’ll need to replace the category ID (’36’) in the code for the one corresponding to your featured category. You can see the ID of the category in the URL when you are editing it in the back-end.

Please let me know if this works for you,
Best,
Nico

[Nico]

Hey Mark,

Thanks for reachign out to us and for your interest in our products 🙂

If I don’t recall wrongly I helped you out recently with another pre-sales inquire, right?

Can you tell me do the Calendar pro/Community Events/Tickets etc. hyave the facility to send out automatic emails to customers who have purchsed tickets or registered for the event (ie in the instance that the event is cancelled can the system be set to send an email to those customers).

No, unfortunately this feature is still not part of the plugin 🙁 We have plans to build this ‘notification’ system, but I don’t think we will see this in the short term.

Additionally our client would like to be able to optionally send an SMS to those people as well is this something available or would we need to create a plugin to the system for this (and are there hooks available for this).

I’d say the hooks are in place to build notifications around this. But it will surely require a lot of custom code! Also, I don’t think the SMS part is the hardest but the notification logic it self.

With Community events can a frontend page be created that shows the user/organiser profile plus a calendar/filtered list of their events only?

Not possible out of the box. Per default the user has a private page that shows his own events with the possibility of editing them, but there’s no public profile or similar page. If you have a profile/account page it will possible to show user’s events in a widget (Events Calendar Widgets) by using shortcodes + a simple code snippet (we can help you crafting this).

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Hey folks,

Thanks for following up on this and I’m sorry to hear this is affecting your site as well Chris 🙁

I’ve touched base with our developers to see if any changes where made to our ‘Events’ post type settings, but they are not aware of any chances that might affect this.

Let me see if I can get a copy of Canvas to gives this a try tomorrow, hopefully reproducing the issue will lead to a solution much faster!

Thanks for the patience while I check on this,
Best,
Nico

PS: Adulis if you want to send over a copy of the theme you are using in a private reply that might be a good step towards reproducing / fixing the issue. Thanks!

[Nico]

This reply is private.

[Nico]

This reply is private.

[Nico]

Hey Stefan,

Thanks for re-opening the conversation and sorry to hear you are still in troubles with our plugin 🙁

I was trying this out and the feed is actually unreachable: https://calendar.google.com/calendar/ical/meetings%40social-zebras.com/public/basic.ics – when I try that URL in the browser it’s returning an error and not the actual feed. Can you check on it?

Anyway, I think the best would be for you to try Events Aggregator (release candidate 4 – final version coming out real soon), I just made sure you had a valid license for it. Here’s how you can set it up:

• First of all download The Events Calendar 4.3 from ‘My Account > Downloads > Early Access’.
• Delete the ‘the-events-calendar’ folder from your plugins directory (‘wp-content/plugins/’) and un-zip the download in the directory.
• Activate The Events Calendar 4.3, and input the Events Aggregator license in ‘WP-Admin > Events > Settings > License Keys’.
• Go to ‘WP-Admin > Events > Import’, from here it’s pretty similar to how iCal Importer works.

Please let me know about the feed URL and I’ll try to import it in my test site with Events Aggregator.

Thanks,
Nico

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