[Nico]

Thanks for following up Elaine!

Not sure where you pasted the code I provided, but if you add it to your current theme (or child theme) it works as expected for me. Of course this might not make sense if you are building this as a plugin but the code should be the same. Can you try to add it there? Also let’s add some debug info:

/* Tribe, base code for adding overrides via custom plugin */
function tribe_filter_template_paths ( $file, $template ) {

echo 'Trying to hook a custom template for ('. $template .')- ';
$custom_file_path = ABSPATH . 'wp-content/plugins/tribe-overrides/' . $template;

// file doesn't exist in custom path, go with the default option
if ( !file_exists($custom_file_path) ) {
echo 'Custom template not found';
return $file;
}

// file exists in custom path, let's use it
echo 'Custom template returned';
return $custom_file_path;
}

add_filter( 'tribe_events_template', 'tribe_filter_template_paths', 10, 2 );


This is the output I’m getting when viewing a single event page → https://cloudup.com/c69n3xw9TKu. I’ve placed an override of the ‘single-event.php’ template in ‘wp-content/plugins/tribe-overrides/single-event.php’. I also added the ‘(override)’ string before the title to make sure it’s loading the template from the overrides folder.

Please try to reproduce this sample test in your site and let me know if it works for you,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Thanks for the heads-up Tony!

Can you please share a link with me to the submissions form so I can take a look? I see the live site is linked and you need to be logged in to create an event. If there’s no staging/test site were I can publicly view the submission form then please send me login information (in a private reply) so I can take a look.

Thanks,
Nico

[Nico]

Thanks for the follow-up Mark!

So you haven’t built the notification system, however are you saying there is a cancellation process and the relevant hooks (just no notification)?

Sorry, I guess I wasn’t clear enough. We don’t have an option in place to cancel the event in our plugins. What I meant is that hooks, and various helper functions are in place for you to code this (and send notifications to users). This knowledge might be relevant as it explains How to Refund or Cancel a Tickets Order.

Regarding the ‘my events’ page, it’s briefly showcased in the demo video found in the Community Events products page. Check it out!

I think I mentioned this already in our previous conversation but please note that while we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy. Generally this is the only way of truly knowing if it will work for you!

Please let me know if you still have any doubts on this,
Best,
Nico

[Nico]

Hey Chuck,

Thanks for getting in touch with us! I’ll help you here…

To make the filters not override the calendar but show above it, you can add the following CSS snippet to your theme (or child theme) stylesheet or via Simple Custom CSS plugin:

/* Tribe, prevent mobile filter bar from showing over content */
@media only screen and (max-width: 767px) {
.tribe-filters-open #tribe_events_filters_wrapper.tribe-events-filters-vertical {
position: static;
}
}


Please give this a try and let me know if it works for you,
Best,
Nico

[Nico]

Hi there Agnes,

Thanks for getting in touch with us!

I guess the simplest way would be to do this via CSS (here’s the loader mark-up: https://cloudup.com/c6MWuKi9mMl). Just hide the image inside of it and add a background image to the element. You can also just hide the loader if you prefer to ‘disable’ it instead of changing the graphic.

Please let me know if this helps you out,
Best,
Nico

[Nico]

Hi Liz,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.

I’ll go ahead and close out this thread, but please do post in the appropriate forum and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Dan,

Thanks for getting in touch with us! Glad to help you once again in our forums 🙂

I just made a couple of tests and could confirm that what you report is indeed a legit bug. Although the ‘view my tickets link’ is working for event and pages, it fails for custom post types right now. I logged the bug and linked it with this thread (which I’ve set to pending fix so it doesn’t get auto-closed) so you’ll get a heads-up when the fix is shipped.

I also reached out to the dev that worked on the ‘view tickets’ functionality to see if she can find a temporary work around other than hiding the link!

Thanks once again for the report! I’ll send you a heads-up if I have something that might work until this is fixed.

Best,
Nico

[Nico]

Hey Nico,

Thanks for reaching out to us on this! I can help you getting this right…

First let me say I checked out your site and the filter bar is consistently showing (reloaded 5 times), I cannot see the glitch you are reporting. Are you still able to see it? If so please let me know which browser you are using, and also if there are any JavaScript errors in the console (here’s how to check that).

Also, I see you tested for conflicts (switched to default theme and deactivated all plugins but ours). Did you see the same error in those conditions?

Lastly, while the snippet might help here please note this should be working just with the Default State setting. At least in a default WordPress theme!

Please let me know about it,
Best,
Nico

[Nico]

You are welcome Tiffany! Glad to be of service 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Thanks for keeping us posted Tim! Sure I’ll leave this thread open, no problem with that.

If you have a good experience with the developer you might want to suggest him to submit an application to be listed in our customizers list → https://theeventscalendar.com/new-customizer-application/

Hope everything goes well,
Best,
Nico

[Nico]

Woa! Stocked to hear Brian 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Perfect, thanks for the heads-up Bart 🙂

Please note I re-adjusted the license expiry date according to the processed refund.

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Stocked to hear Leonard 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Nico]

Stocked to hear about this Simon 🙂

I’m glad this worked (please let me know if you still see anomalies). Regarding the caveat, the above is a work around for the bug which has been logged and a dev will work on it in a future maintenance release! I’ve attached the internal report to this conversation (which will be marked as Pending Fix) so you’ll get a heads up when the fix for this is out.

Just for others to reference Simon has uncovered a bug in which events from certain timezones (Hong Kong in this case) weren’t shown in month view when using ‘site wide timezone’ mode. The work around is to change the timezone mode to ‘Use local timezone for each event’ in ‘WP-Admin > Events > Settings > General > Timezone mode’.

Thanks once again for reporting this and helping me define the bug,
Best,
Nico

[Author]

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