Events Pro/Community/Tickets+ Queries re email/sms

[Mark Bond]

HI,

Can you tell me do the Calendar pro/Community Events/Tickets etc. hyave the facility to send out automatic emails to customers who have purchsed tickets or registered for the event (ie in the instance that the event is cancelled can the system be set to send an email to those customers). Additionally our client would like to be able to optionally send an SMS to those people as well is this something available or would we need to create a plugin to the system for this (and are there hooks available for this).

With Community events can a frontend page be created that shows the user/organiser profile plus a calendar/filtered list of their events only?

Kind regards
Mark Bond

[Nico]

Hey Mark,

Thanks for reachign out to us and for your interest in our products 🙂

If I don’t recall wrongly I helped you out recently with another pre-sales inquire, right?

Can you tell me do the Calendar pro/Community Events/Tickets etc. hyave the facility to send out automatic emails to customers who have purchsed tickets or registered for the event (ie in the instance that the event is cancelled can the system be set to send an email to those customers).

No, unfortunately this feature is still not part of the plugin 🙁 We have plans to build this ‘notification’ system, but I don’t think we will see this in the short term.

Additionally our client would like to be able to optionally send an SMS to those people as well is this something available or would we need to create a plugin to the system for this (and are there hooks available for this).

I’d say the hooks are in place to build notifications around this. But it will surely require a lot of custom code! Also, I don’t think the SMS part is the hardest but the notification logic it self.

With Community events can a frontend page be created that shows the user/organiser profile plus a calendar/filtered list of their events only?

Not possible out of the box. Per default the user has a private page that shows his own events with the possibility of editing them, but there’s no public profile or similar page. If you have a profile/account page it will possible to show user’s events in a widget (Events Calendar Widgets) by using shortcodes + a simple code snippet (we can help you crafting this).

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Mark Bond]

Hi Nico,

Yes indeed you did (many thanks) and I realised that I had missed a few things from my queries so started a new thread.

So you havent built the notification system, however are you saying there is a cancellation process and the relevant hooks (just no notification)? If so I suspect it may be easier than you think to process this – given that we will be using WooCommerce to register the purchases, there will be an “order” attached to each ticket sale, it should therefore be a matter of hooking into the cancellation process and then look up everyone who ordered – and adding a customer note to the order itself and woocommerce will deal with sending out the notice! (in fact with the correct SMS plugin this will also be dealt with).

With regards the profiles – that sounds exactly what I’m looking for a user profile page and then widget or shortcode to display the relevant events – combined with a user profile plugin this would be exaclty what I need!

Kind regards

Mark Bond

[Nico]

Thanks for the follow-up Mark!

So you haven’t built the notification system, however are you saying there is a cancellation process and the relevant hooks (just no notification)?

Sorry, I guess I wasn’t clear enough. We don’t have an option in place to cancel the event in our plugins. What I meant is that hooks, and various helper functions are in place for you to code this (and send notifications to users). This knowledge might be relevant as it explains How to Refund or Cancel a Tickets Order.

Regarding the ‘my events’ page, it’s briefly showcased in the demo video found in the Community Events products page. Check it out!

I think I mentioned this already in our previous conversation but please note that while we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy. Generally this is the only way of truly knowing if it will work for you!

Please let me know if you still have any doubts on this,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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