[Nico]

Hi there Brooks,

Thanks for getting in touch with us and sorry to hear about this issue 🙁

In some cases were the main calendar view returns a 404 (not exactly what’s going on here), re-saving ‘Events > Settings > Display’ page fixed the issue. Can you please try it?

If this doesn’t work. Can you please follow the steps described in our Testing for conflicts guide? I see you marked as this was tested with no other plugins active, but also that this wasn’t tested with default theme. Can you please test this?

Thanks,
Nico

[Nico]

This reply is private.

[Nico]

Hi there Jon,

Thanks for getting in touch with us!

What you are looking for is not a feature of the plugin but might be achievable with a custom code snippet. Can you please tell me which e-commerce platform you are using to sell tickets? Also, are there any rules to send this notifications? Maybe I can provide a starting point for this customization.

Please let me know about it,
Best,
Nico

[Nico]

Hey Tiffany,

Thanks for getting in touch with us and for your interest in our products 🙂

Let’s jump into your questions:

Event Tickets Plus plugin and if the plugin would integrate with WooCommerce Subscriptions and Memberships so I could have a site that offers a member discount for events set up with Event Tickets Plus?

Sorry for the confusion on the forum threads! We have done some work on this recently so it should be working as expected. I’m referring to Event tickets Plus and WooCommerce ‘official’ Membership plugin.

… this thread (https://theeventscalendar.com/support/forums/topic/registration-form-2/) indicates that there isn’t a general registration form option, but I’m assuming we can save form fields and they will be an option for similar such tickets/events? It seems like from what I’ve seen that this is true.

Yes, you can save field sets and re-use them in other tickets 🙂

… do I need both Event Calendar Pro and Event Tickets Plus to have a calendar on the site with events that people can click on and purchase tickets for? Or can I install The Event Calendar main plugin and that will give me a calendar to show people?

No, you don’t need Events Calendar PRO. To sell tickets in the site you’ll need The Events Calendar, Event Tickets and Event Tickets Plus + WooCommerce (or any other of the supported e-commerce solutions).

Also, what does it mean that Event Tickets Plus will NOT support tickets for recurring events? Can I not create the same event to happen on different days or say, for instance, on the same day every week?

Recurring events is a feature of Events Calendar PRO. It basically allows you to create ‘repetition patterns’ for events (daily, weekly, monthly frequency, etc). Tickets can’t be used in these events yet. As a work around you can create the recurrence pattern and then break event with tickets from the series (turn them into single events) and then add the tickets.

Finally, please keep in mind that while we don’t have a trial period, you can go ahead and purchase the products for testing. If you decide they are not what you are looking for, you can ask for a full refund within 30 days of purchase. For more information take a look at our refund policy.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Hi Jeasy,

Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made. If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.

Just as a quick tip, try to go to ‘WP-Admin > Events > Settings > Display > Save Changes’ if that doesn’t work, then further troubleshooting will be needed to see what’s going on with your site.

I’ll go ahead and close out this thread, but please do post in the appropriate forum and we will be happy to assist you.

Best,
Nico

[Nico]

Hi Derek,

Thanks for getting in touch with us! I can help you here…

Just paste the snippet below in your theme’s (or child theme’s) functions.php file:

/* Tribe, insert content before calendar home page */
function tribe_before_html_home ( $before ) {

// bail if single event page
if ( is_single() ) return $before;

// your custom content
$content = '

Some content

';

// default markup
$content = '

' . $content . '

';

// return
return $content . $before;

}
add_filter( 'tribe_events_before_html', 'tribe_before_html_home' );


Be sure to replace the sample content for the actual content you would like to show before the calendar.

Best,
Nico

[Nico]

Perfect Jo 🙂 Good luck with it!

Best,
Nico

[Nico]

This reply is private.

[Nico]

Thanks for the follow-up Mark!

… Event tickets in that it creates a woocommerce product, when it does so is the owner created as the same as the owner of the ticket (so we can set-up permissions on the product in the same way as tickets/events so owners can go and edit the product to allow deposits on only their tickets/products)

Yes, just checked the code and the product author is the current user creating the ticket.

Please let me know if there’s anything else I can help you with,
Best,
Nico

[Nico]

Wooot! Stocked to hear Damion!

Great work, hopefully this effort will make upcoming work easier 🙂

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Hope you have a great week,
Nico

[Nico]

This reply is private.

[Nico]

Thanks for sending system info my way!

I could verify everything looks good on that end and could reproduce the same behaviour in my test site using the same timezone settings New York / UTC -4. When I used UTC the times are not changed and inspecting the plugin code I could verify this conversion to UTC is indeed intentional.

I’ll flag this for review with the devs and QA team to see if we need to change something or if this is just the way it works!

I’ll keep you posted about it,
Best,
Nico

[Nico]

This reply is private.

[Nico]

Thanks for following up Jo!

1. Is it possible to order an event only tag archive so that the events due to happen first/earliest in the year are shown first? Not sure if that’s clear but I mean that an event happening on 18 November 2016 would be shown in the list before an event happening on 1 December 2016. I’m guessing not but thought it was worth asking ?

The thing here is that all events are being shown past and future events, so the order can be from old to new or new to old. Unless we exclude past events and just show upcoming events, the most recent event first and the later after. Does this make sense?

2. Is there a way to make each event in an event only tag archive automatically display the event date or event date range (if it’s a recurring event)? I think the event date needs showing so the order of the archive is clear but want to try to avoid going back through all my events!!

Sure this is possible! You should look inside your theme folder for a file named tag.php or archive.php and edit how posts are printed to account for event date if it’s rendering an event. The amended code should look something like:

if( get_post_type() == 'tribe_events' ) {
echo '<div>'. tribe_get_start_date( get_the_ID(), false, 'M j, Y' ) .'</div>';
} else {
echo '<div>'. get_the_time('M j, Y') .'</div>';
}

If you are not sure about the above please send a copy of the theme (in a private reply) and I’ll inspect it and indicate where to place the snippet.

Pleas let me know if that helps out!
Best,
Nico

[Nico]

Thanks for following up Adulis!

I’ve checked out the video and read the docs but there’s no mention or sign of a setting to indicate which post types are included in the module. Can you ask them about it? Maybe there’s a setting or a snippet to enable posts there.

I looked into the process of downgrading to an older version, part of the instructions was to delete the plugin and upload the older version. I’m wondering if that will also delete the events I’ve uploaded already.

The information and settings are stored in the database so replacing the plugin files (this is what happens in an update) shouldn’t modify the content in any way.

Once again, I think the best would be to ask them about it. I won’t close to thread anyway so you can let me know if there were able to help or not.

Best,
Nico

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