[Leah]

Hi David,

Sorry to hear you’re having trouble. I’m happy to help, but I’ll need some more information. Where the deleted plugins only the Events Calendar ones, or were unrelated plugins also lost? It’s possible that the update worked, the old plugin versions were deleted, and the new plugin versions are there (installed) but not yet activated. Can you double check on that? If that’s the case, you should not lose any events or other information. If you’re unsure how to check any of the above, you can also link a screenshot of your plugin page and I’ll check it out.

Thanks,
Leah

[Leah]

For anyone having updating issues, please check out this Note on Updating: https://theeventscalendar.com/support/forums/topic/a-note-on-updating-please-read/

If you follow those instructions and are still having trouble, feel free to start a new thread in the forum.

Thanks,
Leah

[Leah]

Hi Hamish, glad you got that figured out. And thanks for letting us know! Enjoy!
~Leah

[Leah]

Hi PB,

Since we haven’t heard from you in about a month, I’m going to go ahead and close up this thread. If you still need help, feel free to open another or get in touch with us via email to pro (at) tri.be.

~Leah

[Leah]

Thanks Catherine! If you don’t mind, I’ll close out this thread.

~Leah

[Leah]

Hey Alexey, I just wanted to let you know that we don’t provide support over the weekend, but Casey or another support person will be back in touch on Monday. We appreciate your patience.

Cheers,
Leah

[Leah]

Thanks Kyle! Hopefully that’ll help out any user with a similar issue.

~Leah

[Leah]

Hi everyone,

Apologies to anyone having trouble with the update. Can you help us out by starting some new threads with the details on the problems you’re experiencing? We don’t do support over the weekends, but we’ll be able to help out on Monday and get things sorted. Thank you for your patience and support.

Cheers,
Leah

[Leah]

Hey Dave,

Glad you got things figured out! Thanks for letting us know and posting for other users to find.

Cheers,
Leah

[Leah]

Hey Reuben,

Thanks for posting in the forums. We don’t do support over the weekend, so please hang tight and we’ll get in touch on Monday to help you out. Thanks for your patience.

Cheers,
Leah

[Leah]

Hey Fernando,

I saw your email and sent a reply. Hopefully we can get everything handled through there.

Thanks,
Leah

[Leah]

Thanks again for your support Laura! If you’re all set, I’ll close up this thread.

~Leah

[Leah]

Hi Steven,

Thanks for checking that out for us. Yes, please do send the credentials to pro /a/ tri.be and we’ll take a look. Keep in mind that we don’t do support over the weekend, but if you send those our way we’ll take a look on Monday. Please don’t forget to reference this thread.

Thanks,
Leah

[Leah]

Hi Kristin,

I’m sorry to hear you’re having trouble. Unfortunately, it looks like the problem is on Facebook’s end, and not something we can fix with our current developer resources. Another has written a code fix that may work for you, which you can find in this thread https://theeventscalendar.com/support/forums/topic/maybe-usefull-code-for-timezones-fix/#post-27761

As my coworker Barry notes in that thread, it may be a matter of months or more, if ever, before we can create a true fix for the problem. I recommend that you get in touch with the Facebook Support to see if they can help you to correct the problem, as they are the ones who will be able to make the necessary fundamental changes.

I apologize that my response could not be more favorable, and once again I apologize for the trouble and inconvenience this has causes. We appreciate your support and patience.

Best,
Leah

[Leah]

Hi Kermit,

That would need five licenses. Where you hoping to do the same calendar across all five, or with different events going? The former isn’t really possible, so I just want to make sure our product will work for you.

Thanks,
Leah

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