Renew vs New License?

[Laura]

Is there a renewal process/cost for Pro vs buying a new license when the one year of updates and support expires?

[Barry]

Hi Laura: could you email us ([email protected]) and put something like “License Renewal FAO Leah” in the subject? Leah will be happy to help out.

[Barry]

And (also for the benefit of others looking to renew) please see this helpful FAQ entry:

https://theeventscalendar.com/faq/my-license-has-expired-and-i-dont-see-an-option-for-renewal-what-do-i-do/

Thanks!

[Laura]

Thanks! I’ve sent an email and also read the FAQ.

[Laura]

P.S. I had searched the Forums and FAQs, but couldn’t find anything. Thanks for the link.

[Barry]

Cool, well Leah should help you from here on.

(I’ll put my hand up and admit I couldn’t find the FAQ link first time either, one of my colleagues had to point it out, so you’re not alone!)

[Laura]

All set now. For others reading this thread, I emailed support following Barry’s instructions.

Purchased a new Events Calendar Pro, using the discount code provided via email from support.

Wasn’t able to do an automatic update via WordPress back end, so downloaded the zip file from my Modern Tribe account download list.

Then uploaded via WordPress back end – plugins > upload new plugin – checking “Yes”, this is an update to a current plugin.

Then replaced the old license number with the new license number provided via purchase confirmation email. Plugins > The Events Calendar Pro > Settings > Licenses

[Barry]

Yeah it could be worth entering the new license number before trying to update – especially if the old one expired. Great to hear your feedback on the experience and we’re always open to suggestions as to how we could improve things 🙂

[Laura]

Didn’t think of that! Must remember for next year . . .

[Leah]

Thanks again for your support Laura! If you’re all set, I’ll close up this thread.

~Leah

[Author]

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