Joyce Grace

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Viewing 15 posts - 331 through 345 (of 443 total)
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  • in reply to: Meet Joyce, the latest addition to our support team #21193
    Joyce Grace
    Member

    Thanks Jim! Ditto!

    Joyce Grace
    Member

    Hi Cathy! If that works for you, it works for me! I would just put that line of CSS in the child theme folder because you’ll lose that change the next time you update the plugin, which would be a hassle to have to re-do every time 🙂

    in reply to: Meet Joyce, the latest addition to our support team #21191
    Joyce Grace
    Member

    Ah yes Bob, but coffee is more fun as a social activity 🙂 If you promise to drink coffee while on the forums that might make me happier 🙂

    in reply to: Putting country/province in the URL #21190
    Joyce Grace
    Member

    Hello Ben, Under the title when you create an event, there is a line there that says “Permalinks”. If you click the “edit” button beside it, you can customize your permalinks.

    Otherwise, to get the slashes after the country and province, you could create Event categories, and name the slugs there, then simply categorize each event accordingly.

    Let me know if this helps!

    in reply to: Import: An error occurred while updating Eventbrite. #21189
    Joyce Grace
    Member

    Hi Gregory,
    Very sorry you’re having this issue. I hope we can help get it resolved for you!

    Can you confirm you’re running the latest version of our plugins and all add-ons?

    Also, can you confirm you’ve tried all of the following?

    1. Are you running the latest version of WordPress?
    3. Have you tried deactivating all other plugins to rule out a conflict?
    4. Have you tried reverting to the Twenty Eleven theme to see if it’s something with your theme?
    5. Try setting your permalinks to ‘postname’ in Settings > Permalinks?
    6. Try refreshing your permalinks by visiting Settings > Permalinks (it does it automatically)?
    7. Try increasing the PHP memory for your website: http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/?

    I will keep my eye out to see if other users are also having this problem, in case it is a bug or a known issue. In the mean time, if you could perform all the steps above and re-test after each measure, that would help us a lot in eliminating all of the most common possibilities.

    Thanks!

    Joyce Grace
    Member

    Hi Cathy,
    Can you try adding the following to your child theme’s CSS file?

    .eventsListWidget li, .singular.page li.hentry, .eventsAdvancedListWidget li, .singular.page li.hentry {
    background: none;
    margin: 6px 0 !important;
    padding: 0 0 10px !important;
    }

    That should take out the “>” all together, which will at least get the list looking better than it is now. If you want the “>” you’ll need to adjust the margin or padding a bit. But that will get the text wrapping around the “>”. If you want it to look like a list, you might need to do some more customizing with the CSS for that particular widget ul and li attributes.

    Let me know if this helps!

    in reply to: Calendar Month no show and month sorting issues #21185
    Joyce Grace
    Member

    Hello Donna,

    I really need to be able to see your site to get a handle on what you’re having trouble with.

    In the calendar view, there is a drop down menu for month and year. If a user selects the month and year they want, the page will reload to that month and year of the calendar.

    I tried clicking on the link to the screenshot you posted, but it leads to a 404 Page not found. I also tried to modify the link to https://theeventscalendar.com/wp-content/themes/moderntribe/images/ecpimages/xWordpress-Events-Calendar-Grid-View-TEC-140×85.png and it did not work either.

    I know the calendar starts to load the month right away, but if you start to select the year, it will also load the year, and take you to the right month and year.

    If this is not working for you at all, can you confirm you have tried the following?

    1. Are you running the latest version of WordPress?
    2. Are you running the latest versions of our plugins (2.0.7)?
    3. Have you tried deactivating all other plugins to rule out a conflict?
    4. Have you tried reverting to the Twenty Eleven theme to see if it’s something with your theme?
    5. Try setting your permalinks to ‘postname’ in Settings > Permalinks?
    6. Try refreshing your permalinks by visiting Settings > Permalinks (it does it automatically)?
    7. Try increasing the PHP memory for your website: http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/?

    If nothing else works, I will really need to see your site to be able to help.

    Thanks Donna!

    in reply to: maps only show sometimes #21184
    Joyce Grace
    Member

    Hi Terri!
    Glad your site is up!

    I see Jonah replied to your forum post about this issue here: https://theeventscalendar.com/support/forums/topic/google-maps-not-working/#post-20964

    Can you confirm you’ve tried all of the following:
    1. Are you running the latest version of WordPress?
    2. Are you running the latest versions of our plugins (2.0.7)?
    3. Have you tried deactivating all other plugins to rule out a conflict?
    4. Have you tried reverting to the Twenty Eleven theme to see if it’s something with your theme?
    5. Try setting your permalinks to ‘postname’ in Settings > Permalinks?
    6. Try refreshing your permalinks by visiting Settings > Permalinks (it does it automatically)?
    7. Try increasing the PHP memory for your website: http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/?

    I’d love to help you solve this issue! It seems like there is something going on with the javascript on that particular page, so we need to try to eliminate all possible causes of conflict first.

    Thanks!

    in reply to: Heading title needs to be moved down #21182
    Joyce Grace
    Member

    Hello Kim,
    Can you confirm you’ve tried all of the following?

    1. Are you running the latest version of WordPress?
    2. Are you running the latest versions of our plugins (2.0.7)?
    3. Have you tried deactivating all other plugins to rule out a conflict?
    4. Have you tried reverting to the Twenty Eleven theme to see if it’s something with your theme?
    5. Try setting your permalinks to ‘postname’ in Settings > Permalinks?
    6. Try refreshing your permalinks by visiting Settings > Permalinks (it does it automatically)?
    7. Try increasing the PHP memory for your website: http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/?

    I really hope to help you solve this!

    in reply to: SEO Plugins and Title Tags #21181
    Joyce Grace
    Member

    Hi Rick!

    You’re absolutely right – The Events Calendar is a bit tough when it comes to SEO, however, if you watch some of Yoast’s videos on wordpress.tv and read his recommendations, (and that of other SEOs, like John Chow), they tell us to actually not try to index category archives, because it can cause duplicate content with the actual post. Yoast has settings to disable the indexing taxonomies and categories.

    For some URL optimization though, you can define the slug in the Event Categories area. I also have define my URL in the Events Calendar settings area, under the WordPress “Settings” menu.

    I had a look, and the Events Calendar does pull the title of the event to make a title tag. To customize the title tags, you could probably use the Custom Fields area to define a title and description. You could look up the specifics on how to do this at wordpress.org

    Hope this helps!

    Joyce

    in reply to: List View Template Customisation #21180
    Joyce Grace
    Member

    Hi Rachel, can you link to your site for me to have a look?

    Your theme might be pulling post thumbnails – have you tried disabling this?

    If it is not post thumbnails, a plugin I like to use to control how excerpt show up on category archives is Advanced Excerpt. In its settings you can ask it to not reserve images in the formatting.

    If you are comfortable with some coding, I would definitely check out our Themer’s Guide to customizing the Events Calendar: https://theeventscalendar.com/themers-guide-to-the-events-calendar/ – that should give you the direction you need to control the look of the events list.

    Let me know if any of this helps!

    Joyce Grace
    Member

    Hello Todd, I’d be happy to help you with this – sounds like an intriguing puzzle to solve 🙂

    Thank you for noting the versions of the plugins and WordPress you are using. In order to rule out all the more “common” causes of problems, can you tell me if you’ve tried all of the following to see if it helps fix, or at least identify, the problem?

    1. Have you tried deactivating all other plugins to rule out a conflict?
    2. Have you tried reverting to the Twenty Eleven theme to see if it’s something with your theme?
    3. Try setting your permalinks to ‘postname’ in Settings > Permalinks?
    4. Try refreshing your permalinks by visiting Settings > Permalinks (it does it automatically)?
    5. Try increasing the PHP memory for your website: http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/?

    Thanks!

    in reply to: display opening events #21177
    Joyce Grace
    Member

    Hi Weijing,

    Can you link to your site for us? Also, by “opening” events, do you mean the same thing as “upcoming” events?

    Are you trying to get upcoming events to appear before recurring (i.e. ongoing) events in the events list? Or by “ongoing” events do you mean something different than recurring events?

    Thanks!

    Joyce Grace
    Member

    Hello James! I found out this is all you need to do:

    Add this to the theme’s functions.php file:

    function disable_tribe_dashboard_widget() {
    remove_meta_box(‘tribe_dashboard_widget’, ‘dashboard’, ‘normal’);
    }
    add_action(‘admin_menu’, ‘disable_tribe_dashboard_widget’);

    Let me know if you need anything else with this.

    in reply to: Import Issues #21173
    Joyce Grace
    Member

    Hi Daniel!
    I’m super spooked because my former response is not here! But you must have gotten it because you responded to “Joyce”!

    Anyway, I will look at this, and try to duplicate it on my end but in the mean time can you tell me if you entered a phone number in the Facebook event? I’m wondering if it tries to pull a default number if there is no number specified. I’m just guessing though, trying to narrow down the problem.

    I also see that you’re running on Genesis (that favicon is so helpful 🙂

    Can you let me know if you went through all these steps to integrate your calendar with Genesis already? https://theeventscalendar.com/tutorial-integrating-the-events-calendar-w-genesis/

    It would help to know also if this is a Genesis specific problem.

    Thanks!

Viewing 15 posts - 331 through 345 (of 443 total)