Joyce Grace

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Viewing 15 posts - 406 through 420 (of 443 total)
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  • in reply to: Events Calendar Pro and different themes #20704
    Joyce Grace
    Member

    Hello again Jim, I forgot to mention, if all of the above do not work, can you try to turn on WP_DEBUG to see if you get any PHP error messages that might be there (related to the theme, WordPress, the plugin, etc.)? This can give a lot of clues sometimes 🙂

    in reply to: Events Calendar Pro and different themes #20702
    Joyce Grace
    Member

    Hello Jim,
    This was a fascinating thing for me to read last night, and I went to my peers to try to find the best solution for you to figure out why this is happening.
    It could be the memory of your site (this is Jonah’s hunch), but just to be sure, can you try to go through all these steps, if you haven’t already, to see if any of them work? Especially if you have installed new plugins lately, it could be the problem. This type of thing happened to me recently where I had to de-activate WordPress Firewall 2 in order to get a contact form to work. So it’s most likely something that will be solved by one of these procedures:

    1. Are you running the latest version of WordPress.
    2. Are you running the latest versions of our plugins (2.0.7)
    3. Have you tried deactivating all other plugins to rule out a conflict?
    4. Have you tried reverting to the Twenty Eleven theme to see if it’s something with your theme?
    5. Try setting your permalinks to ‘postname’ in Settings > Permalinks
    6. Try refreshing your permalinks by visiting Settings > Permalinks (it does it automatically)
    7. Try increasing the PHP memory for your website: http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/

    Do let me know how it goes!

    in reply to: Categories are missing from grid and list view #20699
    Joyce Grace
    Member

    Hello again Roxanne!
    I just realized there is a tutorial on colouring your categories, to help differentiate them, if that helps: https://theeventscalendar.com/coloring-your-category-events/

    in reply to: List of Events not showing up #20690
    Joyce Grace
    Member

    Hello Gabriel, did you by any chance change your “Events URL slug” under “Settings”? If so, that would change the URL, and the old slug would become an error page because it would no longer exist.

    The URL settings can be found under the WordPress settings menu, in the section that says “The Events Calendar.” The URL of your events should be indicated there.

    Let me know if this helps!

    in reply to: Categories are missing from grid and list view #20689
    Joyce Grace
    Member

    Hello Roxanne,
    Thanks for your post! Depending on where you want the categories to show up, there are a few options.

    You could try to put them in the sidebar by going (in your WordPress dashboard) to Appearance > Widgets and dragging the “Events List Advanced Widget” to your sidebar. Now, it won’t show a category list by default, but what you can do is select a category to appear, and change the title from “Upcoming events” to the appropriate category name. Then, for additional categories, just drag another “Events List Advanced Widget” to your sidebar, change the title, and repeat as many times as you like. You can also use Widget Logic (another plugin) to determine which pages the widgets show up on.

    BUT – this is by far not the best solution. It still will not show a list of categories.

    Another option is you could create a custom menu under Appearance > Menus and then go to Widgets area and drag the widget titled “Custom menu” to your sidebar to create it that way.

    But, for a truly finesse approach, you’d probably have to do some coding modifications, unfortunately. On the “Events List Advanced Widget” there is a note there that says “If you wish to customize the widget display yourself, see the file views/events-list-load-widget-display.php inside the Events Premium plugin.”

    You may also want to check out our Themer’s guide to customizing the Events Calendar: https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/

    However, your suggestion is a good one, and I will see if we can include that in a feature request for upcoming releases of the plugin.

    I hope this helps, and I’m sorry it’s not the easiest solution!

    in reply to: date picker looking funky… #20688
    Joyce Grace
    Member

    Hello Caroline, thanks for posting. I tried to have a look at your calendar, and it seems normal to me, unless I’m missing something. Can you tell me what you mean by the date picker looking “funky”?

    It might have to do with your browser, now that I think of it. If you can post a screenshot of what you see on your screen, and tell me what browser you’re using (including version number) and whether mac or PC I can compare that against mine to see if there is a difference.

    Thanks!

    in reply to: HTML in Additional Fields #20687
    Joyce Grace
    Member

    Hello Kyle, this may not be possible at the moment, but would be a good feature request – I’ll ask our dev team about it. One thing you could do to achieve the goal of adding a purchase ticket link is to just put the link in the event description. That could work temporarily for now.
    Thanks!

    in reply to: Header & Footer #20686
    Joyce Grace
    Member

    Hello Billy (or is it Mandy?)! Thanks for writing, and so glad you love the calendar! Have you checked out our Themer’s guide to customizing the plugin? This might have the answer you are looking for 🙂
    https://theeventscalendar.com/support/documentation/events-calendar-themers-guide/

    Let me know if there is any other way I can help!

    in reply to: Recurring events and no index #20615
    Joyce Grace
    Member

    Yeah, that will be hard – you’ll have to get one indexed, and then not the rest. Maybe you can make one, and if you figure out how, you can get the rest to have a rel canonical link URL to the one that you want all of them to point to. That’s more complicated though…but do let me know if you figure out a solution! I also thought of this dilemma the first time I created a recurring event. I’m really looking forward to more add-ons like the Eventbrite and Facebook events add-ons. Hopefully eventually we’ll have a Meetup.com add-on too 🙂

    in reply to: Non-profit licensing #20614
    Joyce Grace
    Member

    Hi Tim! Yes, if you just email us at pro /a/ tri.be we can set you up 🙂

    in reply to: Events Calendar Pro causing probs with Tag Cloud url? #20613
    Joyce Grace
    Member

    Hi everyone,
    Yes, you are right about this – this is a bug we were able to re-create and will work on fixing this for the next release, which will be in first week of July. It should be ok by then, as long as we don’t have any huge dilemmas (which is unlikely). I’m really sorry about this! Do let us know if there is any other way we can help.

    in reply to: integrate Organizer into Event List #20611
    Joyce Grace
    Member

    Hello Anne,
    I had a look at these files and really dug into it. Rob is right, this is something that will need to be discovered via the themer’s guide. I found out the file you are looking for is in The Events Calendar plugin folder, in wp-content/plugins, not the Events Calendar Pro folder. In there you will see a folder called “views” and this is what is controlling what shows up there.
    BUT (and this is a big “but”!) – if you make changes to this file, all those changes will be lost when it comes time to update the plugin (we release a new version every month). So you will need to follow the themer’s guide to get these files into your child theme folder, to protect any changes you make from future updates.

    In short, it’s not a super easy thing to do, unfortunately, but I do feel for you. I see that the Events List is meant to act like a post excerpt, and it purposely not carrying all the info, because that can get really long, and the idea is that a user would click on the title to get the full details.

    I did find out though, that you could add a registration deadline using the “Additional Fields” tab, in the Events Calendar Settings, which is under “Settings” in your WordPress dashboard. But it is a text field, so you’ll have to manually enter dates there.

    I hope this helps, and I’m sorry there isn’t an easier way to do this!

    in reply to: Time/Date form elements not lining up horizontally #20543
    Joyce Grace
    Member

    Hi Craig,
    I see what you mean, but just so we’re on the same page, you are referring to how the “@” symbol is above the date drop-down lists, and then the date field is below those drop-downs right? I don’t see anything else showing up “vertical.” But if you’re referring to the CSS, I only saw one thing in your style.css that could be affecting this:
    There is a “vertical-align: baseline;” under:

    html, body, div, span, applet, object, iframe, h1, h2, h3, h4, h5, h6, p, blockquote, pre, a, abbr, acronym, address, big, cite, code, del, dfn, em, font, img, ins, kbd, q, s, samp, small, strike, strong, sub, sup, tt, var, b, u, i, center, dl, dt, dd, ol, ul, li, fieldset, form, label, legend, table, caption, tbody, tfoot, thead, tr, th, td {

    BUT – baseline is default, so I don’t know why it’s giving you this problem. You can try to change that to see what happens (being diligent to back up your files first of course). But since this is perplexing me, what I’m going to do is get Jonah on this and hopefully he’ll reply by tomorrow.

    Sorry I wasn’t much help!

    in reply to: Recurring events and no index #20542
    Joyce Grace
    Member

    Hello Karen!
    Yes, you’re right, it can be an SEO issue, I’ve thought about that too. What you can do is no-index those pages. You can also tell Google not to index them in your robots.tx file, the same way you would use that robots.txt file to tell Google not to archive your taxonomies or author archives, because those are duplicate content too.
    A plugin I like to use for this is WordPress SEO by Yoast. If you want to learn more about the no-indexing and the logic behind the controls in WordPress SEO by Yoast, there are some good videos on wordpress.tv – just search for “Joost de Valk.”
    A good example of a robots.txt file can be found on SEO guru John Chow’s site, johnchow.com/robots.txt – if you follow those patterns, you can add more specific file paths to tell Google not to bother looking at. It will also help load your site faster, which is also good for SEO 🙂

    Hope this helps!

    in reply to: Meet Joyce, the latest addition to our support team #20401
    Joyce Grace
    Member

    Thank you Javier!!

Viewing 15 posts - 406 through 420 (of 443 total)