Home › Forums › Calendar Products › Events Calendar PRO › Meet Joyce, the latest addition to our support team
- This topic has 4 replies, 4 voices, and was last updated 11 years, 11 months ago by Joyce Grace.
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June 1, 2012 at 12:55 pm #20066RobMember
Today marks the start of a new era here on the tri.be support forums. Since our stable of plugins has continued to grow, so naturally has the need for a strong support team. When we first launched 2.0 I was the lone line of defense; a few months back we added Jonah, who brought a strong level of themer/dev knowledge to the table; and yesterday, Joyce Grace joined us as the third member.
Joyce brings an awesome perspective to support with a really good sense of what the power user needs, a lot of empathy and a desire to communicate. She’s a great addition and we’re all super stoked to have her on board. Don’t be surprised if you see Joyce answering threads in an official capacity over the coming days and weeks. While she’s starting slow to ease her way in, she’s already addressed a few threads and will be doing a few more today. Over time she’ll be just as active as Jonah and myself…and you should consider her someone who is here to help and wants to make sure you kick ass at what you’re doing.
It comes at a perfect time. Next week we’ve got maintenance updates coming to The Events Calendar/PRO; Community; and Eventbrite. We’re also launching version 1.0 of our Facebook Importer add-on, which allows you to sync events from Facebook directly to your WordPress site. With a third member on the team we should be well equipped to handle your concerns and get you all responses in as timely a fashion as possible.
So if you see Joyce on the forums, make sure to say hello! Just try and go easy on her at the beginning since she is new to the forums and is still getting a feel for how we do things.
June 2, 2012 at 6:31 pm #20095ChristinaParticipantWelcome Joyce! We look forward to working with you!
June 3, 2012 at 1:43 am #20104Joyce GraceMemberHello Christina et al! I am so glad to be here 🙂 Do please be kind, as I’m a digger just like you all, and have spent countless hours on support forums myself, so I know the pain that precedes someone resorting to a support forum!
June 8, 2012 at 5:06 pm #20397javierParticipantWelcome Joyce! I hope not to give you much work…! Congratulations to Joyce for your work and congratulations to Tribe for the growth!
June 8, 2012 at 8:23 pm #20401Joyce GraceMemberThank you Javier!!
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