[Josh]

Hey Sebastian,

I’m glad Brian was able to get that sorted for you!

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate in opening a new one.

Thanks!

[Josh]

Hey masteagall,

Thanks for following up as well as for the useful criticism for our documentation.

The problem in the past was the difficulty in searching our http://tri.be site. That was something we really worked on when moving to http://theeventscalendar.com. We’ve had a lot of great tutorials and resources that weren’t able to be easily found on the old site that should be a little more easily accessible now.

Additionally, with then new site we went back and updated or created several dozen tutorials and have a commitment to continue to expand and refine our documentation and tutorials. A better page on “tribe_get_events” is now in the works.

Do you notice an improved experience when trying to find information on the new site? We definitely appreciate and look forward to any comments you may have.

Thanks!

 

[Josh]

Hey cjoles,

Thanks for following up with us! When testing on Siteground, are you using all of the same plugins and theme or did you try with just a default theme and just the plugins associated with The Events Calendar?

I attempted to import events and was able to successfully import over 100 events from every page that you’ve linked to without any errors. However, I did notice some strange issues with event images. I didn’t notice sporadic instances of completely incorrect images for events, however I did notice that the image for the last event imported from a specific page gets applied to all the events from that venue (https://cloudup.com/cNJ7P99Lfsz).

Was this similar to what you’ve been noticing?

I’ve assigned this thread to a bug ticket and a developer will be looking into the issue. I apologize for the inconvenience this issue has caused. As someone works to find the solution, you’ll be notified via this thread on the progress and when a patch will be released for the issue.

Thanks!

 

• This reply was modified 11 years, 4 months ago by Josh.

[Josh]

Hey websource,

Awesome! I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate in opening a new one.

Thanks!

[Josh]

Hey John,

It’s been a while since we last heard from you. I’ll go ahead and close this ticket, if you have any further questions, please don’t hesitate in opening a new ticket.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

By default, our Community Events plugin adds a form to the front-end of the site that has all the same settings and options for creating events within the dashboard. You can see it in action or our demo site here http://wpshindig.com/events/community/add (you can register a demo account there for testing).

That being said, you can definitely customize the way the form displays by following our Themer’s Guide and modifying the different sections within your theme and customizing the fields and sections for the front-end form.

We are also very happy to support you in using the plugin and getting it up and running! However, we are limited in the support that we are able to provide when it comes to customizations to the plugin. Usually, depending on the nature of the question and customization, we are usually happy to help get you pointed in the right direction for the customization.

Let me know if this helps. If you have any further questions when considering to purchase one of our plugins, please don’t hesitate to ask.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

Based on what you’re describing, it sounds like the best approach is the last scenario that you describe above (creating the event for a single day and then setting as recurring every week).

To accomplish what you’re looking for in only allowing tickets to be purchased for the first event within a recurring series, I would create the recurring event without the tickets. Then, after the events are created, go back and find the first event of the series and click “Edit Single” which will remove the first instance of the event from the series of recurring events and allowing it to be edited on it’s own.

You can then add your tickets to this instance of the recurring events that has been broken out of the series. That way, tickets will show for the first instance but not the later instances.

Let me know if this helps.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

I apologize if I’m misunderstanding your question, if the following doesn’t answer your specific request, please don’t hesitate in correcting me.

It sounds like you’re wanting to feature events on the Home page of your website, however, you don’t want those events to be sorted by event date. Rather, you would like them to be displayed in a different order so that you can have control over what is being featured.

This can be accomplished, however it would need to be a custom loop through our events using “tribe_get_events” within your theme. With this query, you can modify the orderby argument to be something different than the default event date.

Let me know if this helps.

Thanks!

[Josh]

Hey Evan,

Thanks for reaching out to us!

I apologize for your frustration in attempting to accomplish this feature in conjunction with the MailChimp feature. As an initial step, would a plugin such as this work to get what you need? Since our “events’ are built using WordPress built-in custom post types, at it’s core, this should work the same as posts or other custom post types.

Let me know if this helps.

Thanks!

[Josh]

Hey Edgar,

Thanks for reaching out to us!

When creating tickets for events, you can create multiple tickets to accommodate tickets for both adults and children. You can create as many of these tickets directly within the event using the “Add New Ticket” button within the Tickets section within the even edit screen.

If you’re looking to add coupons that apply just to the children tickets, there is a quick work around that you could pursue. When you create a ticket within an event, a product is created within WooCommerce. Once created, you can go in and edit those products. To allow only children tickets to have a specific coupon, I would edit child tickets and assign them to a specific “child ticket” category within WooCommerce. Then, when creating your coupon, you can limit the use to just products within that category.

Let me know if this helps.

Thanks!

[Josh]

Hey hotcity,

Thanks for reaching out to us!

I just tested out our additional fields and they appear to be displaying properly on my local development site. To verify, once created and an event has been added which use one of the additional fields, the information associated with the fields will display within the “Details” section of the single event view (https://cloudup.com/cI7YVsynOgl).

If that’s not working, an initial step is to try our Testing for Conflicts procedures to ensure the issue isn’t caused by a plugin or theme conflict.

Let me know if this helps.

Thanks!

[Josh]

Hey Melissa,

Thanks for reaching out to us!

When using our WooCommerce Tickets plugin, all the payment processing will be handled by WooCommerce. Since this is the case, you can use any payment gateway that you like that is available for WooCommerce. You can see the full list here.

Let me know if this helps. If you have any further questions when considering to purchase one of our plugins, please don’t hesitate to ask.

Thanks!

[Josh]

Hey Heather,

Thanks for reaching out to us!

It sounds like you’re looking into our Community Events plugin? With this plugin you can have people within your community create events for a specific location, however, by default, there isn’t really a “booking” feature that limits the availability to a single event within a given time slot.

That being said, this could be accomplished with a little bit of customization. You would need to add a check before the form submission to see if there is an event that already matches the current event details (location and time). If so, you could prevent the form from submitting and supply the appropriate messaging.

Also, recurring events can be used with our Community Events plugin but would also require The Events Calendar Pro to handle the actual recurring feature.

Let me know if this helps. If you have any further questions when considering purchasing our plugins, please don’t hesitate to ask.

Thanks!

[Josh]

Hey Nat,

Thanks for reaching out to us!

In order to sell tickets to the walking tours via WooCommerce, you will also need to purchase the WooCommece Tickets plugin to handle the creation of the tickets.

Let me know if this helps. If you have any further questions as you consider purchasing one of our plugins please don’t hesitate to ask.

Thanks!

[Josh]

Hey Robert,

Thanks for reaching out to us!

Although it sounds like the map is working as designed, I understand your need to modify it for this specific situation. You can limit the increased number of events to pull to just the map view by using the “pre_get_posts” hook in WordPress. You could then wrap the logic of the “posts_per_page” argument for the associated function with a check for whether or not the current view is the map view (tribe_is_map).

Let me know if this helps.

Thanks!

[Author]

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