[Josh]

Hey Philip,

Thanks for reaching out to us!

This definitely sounds like a very strange issue to be having. I tested on my local install and was able to replicate the issue. It looks like this only happens when the main “events” slug and the slug for single events are set to the same string. In this case it looks like you’ve got yours set to both be “calendar” like this https://cloudup.com/ceX_7WY0UgD.

I’ve logged a bug ticket for this issue but in the meantime if you change the single to something else (maybe back to “event” or “calendar-event”) you’ll be able to use “past” in the event title.

I’m sorry for the inconvenience. Definitely a very strange and rare occurrence.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

Our ticketing system utilizes all the checkout/purchase features of the WooCommerce plugin. That being said, you should be able to use a plugin such as https://wordpress.org/plugins/woocommerce-mailchimp/ to get the functionality you’re looking for since it works with the main WooCommerce plugin. That being said, that is a third-party plugin and we’re unable to provide support for it’s functionality specifically.

Let me know if this helps. If you have any further questions, please don’t hesitate to ask.

Thanks!

[Josh]

Hey Sonya,

Thanks for reaching out to us!

We do have a tutorial that will help you to reorder the tickets for your events. Check out the tutorial here and let me know if it helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

It looks like we do have some stuff in the works for this feature. We have an internally approved design concept for how the UI for this feature will look as well as have the feature tentatively scheduled for the release after the next upcoming updates. However, this is definitely not set in stone and could get delayed beyond that next release.

Sorry I wasn’t able to give you a direct answer but hopefully this helps.

Thanks!

[Josh]

Hey Bob,

Thanks for reaching out to us!

That is a great idea for a feature on that widget. If you would like, you can vote for that on our UserVoice page. In the meantime, we do have a snippet that should help. Try the snippet found in this thread:

Get Category Event to appears only in Widget

You’ll need to update the conditions to match the category slug that you would like to exclude.

Let me know if this helps.

Thanks!

[Josh]

Hey Samuel,

Thanks for reaching out to us!

It looks like your site is using a theme which has some customizations added to modify the layout and display of some of our templates. Do your issues mentioned above persist if you switch to a default WordPress theme?

The best thing to do would be to check with the theme developer to see if they’re aware of these issues or if they’ve already provided an updated version of the theme which resolves these incompatibilities.

Let me know if this helps.

Thanks!

[Josh]

Hey Rich,

Thanks for following up with us.

It sounds like you’re experiencing an issue with events being duplicated? As in you’ve only ever created 576 events but 100k + are showing up within your dashboard and on your site? If so, have you seen that number continue to rise since you noticed the large number of events?

This issue along with the other issues make is sound like there may be a significant conflict occurring with another plugin or the existing theme. Have you tried following the Testing for Conflicts procedures in full?

One additional thought, if you’ve had to manually update before, try updating to the latest version of the Pro plugin again. This is to ensure no plugin files are missing due to a failed upload on a previous update.

Let me know if this helps.

Thanks!

 

[Josh]

Hey Lars,

Definitely some strange issues to be having here.

To start, can you verify that there isn’t a notice at the top of your admin dashboard prompting you to update geodata information for the venues? If you created some of the venues prior to having PRO activated, you’ll need to update the venue addresses using this prompt.

Additionally, can you verify that you’ve completed the Testing for Conflicts procedures to ensure this isn’t a plugin or theme conflict?

Let me know if this helps.

Thanks!

[Josh]

Hey Andrew,

Thanks for reaching out to us!

You can accomplish most of what you’re looking for with any of our Ticketing plugins. The most popular of which is WooCommerce Tickets. A couple of notes:

• By default, the events will link to their associated single event view from the main calendar. You can modify this behavior with some minimal customization.
• WooCommerce comes with the ability to receive payments via PayPal. You’ll need to purchase plugins to accomplish other payment gateway integrations such as Stripe.

Let me know if this helps.

Thanks!

[Josh]

Hey J,

No problem!

For the “get_the_permalink()” issue, unfortunately there isn’t too much we can do to support issues due to outdated WordPress installs. However, I do understand the hesitation with updating and the associated pain that it may be.

The best alternative you could do would be to do a search for all instances of “get_the_permalink()” and replace them with the appropriate structure of “get_permalink()”. However, there still may be other functions used that fall under the same scenario that could pop up once those get resolved.

I apologize for the inconvenience of this issue.

Thanks!

[Josh]

Hey Fernando

It’s best to open a new ticket so we can give every issue our full attention. Many issues may sound similar but could have many different causes and becomes very difficult trying to address each issue within a single thread.

If you would, please open a new support ticket and provide the necessary information such as the link to your site as well as a link to an event with missing tickets.

Marie-Andree,

It’s been a couple of weeks since we’ve heard from you. I’ll go ahead and close this ticket for now. If you have any further questions, please don’t hesitate to open a new ticket.

Thanks!

[Josh]

Hey Bettina,

Sorry about that. Try this:

<pre>add_action( 'init', 'wootickets_stop_sending_email', 99 );
function wootickets_stop_sending_email() {
$woo = TribeWooTickets::get_instance();
remove_filter( 'woocommerce_email_classes', array( $woo, 'add_email_class_to_woocommerce' ) );
remove_action( 'woocommerce_email_after_order_table',  array( $woo, 'add_tickets_msg_to_email' ), 10, 2  );
}</pre>

Let me know if this helps.

Thanks!

[Josh]

Hey Scott,

Sounds great. Happy to have been able to hellp!

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey,

Thanks for following up. Glad we were able to help.

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Kathleen,

It’s best to open a new ticket so we can give every issue our full attention. Many issues may sound similar but could have many different causes and becomes very difficult trying to address each issue within a single thread.

Thanks!

[Author]

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