Blank page on event single view

[J.]

Hi! I’m considering purchasing the plugin and add-ons. But I currently have an error for single event view, and it would be good to know if it’s ‘fixable’ (for a theme developer).

My WP version is 3.6.1, and it’s multisite — can this along be the problem with the latest version of The Events Calendar? The calendar view is displaying normally, but when I go into a single event view, it shows a blank white page.

Will gladly provide any additional info or hints on where to look.

[Josh]

Hey,

Thanks for reaching out to us!

This could definitely be a potential issue with using an older version of WordPress. If you are able, would you be able to setup a staging environment for your site and turn debugging on or make a request of your hosting provider to be able to see the error logs for your site. This will give us specific information about what is causing the issue and where the conflict may lie.

Thanks1

[J.]

This reply is private.

[Josh]

Hey J.

Thanks for following up with us!

It looks like the issue is due to the “get_the_permalink()” WordPress function which was made available in version 3.9. If you’re using a version prior to that, the function doesn’t exist and it’s causing the error that you’re seeing on the single event page.

The best approach would be to ensure that your WordPress install is updated to the latest version. An alternative you could try would be to disable the maps from displaying since that is the file utilizing “get_the_permalink()” however, its possible that it is used elsewhere so that might not be a complete solution.

Let me know if this helps.

Thanks!

[J.]

This reply is private.

[J.]

This reply is private.

[Josh]

Hey J,

No problem!

For the “get_the_permalink()” issue, unfortunately there isn’t too much we can do to support issues due to outdated WordPress installs. However, I do understand the hesitation with updating and the associated pain that it may be.

The best alternative you could do would be to do a search for all instances of “get_the_permalink()” and replace them with the appropriate structure of “get_permalink()”. However, there still may be other functions used that fall under the same scenario that could pop up once those get resolved.

I apologize for the inconvenience of this issue.

Thanks!

[J.]

This reply is private.

[Josh]

Hey J,

Awesome! I’m glad that was able to work for you!

On a side note, I would like to take a second to urge you once more to invest the time in getting your WordPress install in a position that it is able to updated with the latest versions. I know first hand the pain and frustration that comes from having one of your sites hacked and having outdated versions of WordPress core is the main source of vulnerability. Sometimes it’s easier to bite the bullet now on your own terms rather than being caught completely off guard by an attack that could possibly cause you to lose everything at someone else’s whim.

Just a friendly warning from someone who has experienced this in the past 🙂

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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