[Josh]

Hey Rob,

Awesome! Let me know how it turns out.

Thanks!

[Josh]

Hey Pamela,

Thanks for following up with us.

That is definitely strange but probably some type of override they’re using to control the display of their own content that has bled over into other Custom Post Types. I’m glad you were able to find a solution!

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

When creating a venue, the address gets translated into location data which then stores longitude and latitude data for that venue.

When searching, you can search by location using city, state, zip etc. The nearby events will be pulled from those events that have been assigned a venue that is close (calculated using the longitude and latitude information) to the best result determined by the Google Map.

Let me know if this helps.

Thanks!

[Josh]

Hey Rob,

Thanks for reaching out to us!

I’ll have to do some research but I believe the best way to approach this would be to store the event slug rather than the ID. Currently I don’t believe we have an option for getting all instances of a recurring event from the main event ID. However, all instances of a recurring event are stored with the same title so if you use a “tribe_get_events” query and targeted the title, that may be the best option for getting the recurrences of the event.

Let me know if this helps.

Thanks!

[Josh]

Hey Jim,

Thanks for reaching out to us!

Unfortunately we don’t have any sort of bundle pricing at the moment. It is something that has been discussed in the past and now that the new site has launched we’re bringing it back on the table as something to look into in an upcoming iteration of this site but still nothing at this moment.

Let me know if there is anything else I can help with when considering the purchase of our plugins.

Thanks!

[Josh]

Hey Pamela,

Thanks for reaching out to us!

It looks like your first snippet is failing because it is missing the closing “}” for the conditional. However, since you’re using the latest version of WordPress I would recommend losing the “function_exists” conditional and just adding the following under line 9 of your functions.php file:

add_theme_support( 'post-thumbnails', array( 'post', 'tribe_events' ) );

Let me know if this helps.

Thanks!

[Josh]

Hey!

Thanks for reaching out to us!

On the list view, the current days events should persist on the view until the time changes over to the next day. If you’re noticing that this transition seems to be happening earlier than expected, check the timezone settings of your WordPress install to ensure the proper zone is set.

If the problem persists, try following our Testing for Conflicts procedures to ensure this isn’t a conflict with your theme or other plugin that may be affecting the timezone of the site.

Let me know if this helps.

Thanks!

[Josh]

Hey Scott,

Thanks for reaching out to us!

That list is built in with the plugin and can be found at yourdomain.com/events/list. If you need a custom list showing all the events for the year starting with the oldest events, you’ll need to build a custom query using “tribe_get_events”.

Let me know if this helps.

Thanks!

[Josh]

Hey Lars,

Thanks for reaching out to us!

I took a look at your site and it doesn’t look like it has any js errors so I agree that currently it doesn’t appear to be a javascript issue. If you could, can you add the needed events for the site (or several demo events for several days/weeks out if actual events aren’t currently available).

This will add data that the map and filters can use as a base point so we can see if they’re working or displaying properly.

Thanks!

[Josh]

Hey J.

Thanks for following up with us!

It looks like the issue is due to the “get_the_permalink()” WordPress function which was made available in version 3.9. If you’re using a version prior to that, the function doesn’t exist and it’s causing the error that you’re seeing on the single event page.

The best approach would be to ensure that your WordPress install is updated to the latest version. An alternative you could try would be to disable the maps from displaying since that is the file utilizing “get_the_permalink()” however, its possible that it is used elsewhere so that might not be a complete solution.

Let me know if this helps.

Thanks!

[Josh]

Hey Linda,

Thanks for following up with us!

If you had a chance to hit the UserVoice link (http://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6836617-option-on-recurring-events-which-allows-the-event), we’ll notify you there as we look into the options for modifying the approach to recurring. Also, the idea for a datepicker for more random custom recurrences is a great idea! I’ll run that by our team first thing in the morning.

Thanks!

[Josh]

Hey Alex,

Yes, the best thing to do will be to start a new discussion. To help us in getting to the root of the issue, in your new thread link back to this thread as well as include:

1. a link to your site
2. a link to an event that should be showing tickets but is not.

Thanks!

[Josh]

Hey David,

No problem! Definitely understand the frustration. We’ll update you here on our progress in addressing this issue.

I’ll go ahead and close this ticket. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Ty,

Thanks for following up.

If you were noticing a day change happening at 7:oo pm with the server set at UTC, I switched it to UTC – 5. Being based out of NY I imagine that would be your desired time (EST)?

I’ve tracked it over the course of the evening and the upcoming list (/events) stayed displaying January 29th until it transitioned to the 30th at midnight. Can you verify that it is switching over as expected now?

Thanks!

 

[Josh]

Hey!

Thanks for following up with us!

Unfortunately I’m not sure there is a simple way to modify this filtering. However, to ensure that your changes don’t get overwritten, you could:

1. copy your modified js file into your theme
2. dequeue the plugin version of that file from loading
3. enqueue the new file from within your theme.

This isn’t the most ideal solution but it would allow you to make the changes while also keeping the functionality on upgrade.

Let me know if this helps.

Thanks!

[Author]

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