[Josh]

Hey Sam,

Thanks for following up with us.

Have you tried following the complete Testing for Conflicts procedures. This would include deactivating all plugins and switching to a default WordPress theme to ensure there isn’t a conflict with other code executed on the site.

I’m still unable to replicate these issues on my local install and looking at the site, the majority of the views have customizations that aren’t being managed by our plugin.

Let me know if the issues persist after following the procedures above. If so, let me know and I can check out the site with the default setup.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us!

This would definitely be possible but would require custom development that would be beyond the scope of support we’re able to provide here in the forums.

A few notes though…

With the pro plugin, all Venues with addresses have geolocation data stored with them as postmeta that can be accessed in your query. A longitude and latitude value are stored for each venue.

Also, a great place to start for looking into how to accomplish this would be to look into our Map View available within the pro plugin. One approach you could take would be to get the visitor’s location and autofill the “Search” feature on that page based on the user’s location.

I’m sorry I wasn’t able to give you a direct answer but hopefully this will help to get you pointed in the right direction.

Thanks!

[Josh]

Hey Annette,

Thanks for reaching out to us!

Our plugin creates it’s own template for displaying the events which, by default with pretty permalinks set, can be found at mydomain.com/events. We currently don’t have shortcodes within the plugin to output the main events content.

We are working on integrating the shortcodes available within the Event Rocket plugin and should have the integration completed by our next update. In the meantime, you can check out that plugin and review the shortcodes available within it.

Let me know if this helps.

Thanks!

[Josh]

Hey Mike,

Thanks for reaching out to us!

I took a look at your site and noticed what you’re seeing with the event failing to load. One thing I noticed to start with was the permalink structure. Our plugin works best with pretty permalinks set (Settings > Permalinks). If you try changing the permalink structure, do you continue to see this loading issue?

Let me know if this helps.

Thanks!

[Josh]

Hey Mason,

Thanks for reaching out to us!

Unfortunately there isn’t an option for setting a “pay what you want” type of ticket within EDD Tickets. You could accomplish this functionality with some custom development but specifics on how to accomplish this would be beyond the scope of support that we would be able to provide within the forums.

The closest thing that we would have to what you’re looking for out of the box would be the Eventbrite plugin and hooking into the “Donation Based” tickets that are available there.

Let me know if this helps or if you have any further questions when considering our plugins.

Thanks!

[Josh]

Hey Ian,

Thanks for reaching out to us!

This is definitely a very strange issue to be having. I took a look at your site and it looks like you have other recurring events that are working fine. Just something strange about this particular event?

You mentioned that you deactivated all plugins and set to a default WordPress theme (twentyfourteen) so it doesn’t sound like this is a conflict on the surface of it (still could be with residual elements left behind by some plugins). One thing that comes to mind would be a change to the .htaccess file. I’m wondering if there are some generic redirect rules within that file that could be causing the issue.

If you check your site’s .htaccess file, do you notice anything strange in there?

Thanks!

[Josh]

Hey Roman,

Thanks for reaching out to us!

I looked over your snippets above and the first one looks great. It looks like the problem with the second is that there are some variables being used that haven’t been defined. If you look where the filters are originally used (<span class=”repo-root js-repo-root”>events-pro</span><span class=”separator”>/</span>views<span class=”separator”>/</span>pro<span class=”separator”>/</span>widgets<span class=”separator”>/</span>modules<span class=”separator”>/</span>single-event.php) you’ll see that the top of the file includes some code and defining of variables that you’ll also need to add within your loop above.

Let me know if this helps.

Thanks!

[Josh]

Hey Brown,

Thanks for reaching out to us!

Unfortunately there isn’t an associated “page” for our events calendar so you can’t add additional elements to the calendar in the same way you would any other page of your site. There are a couple of options though.

If you are comfortable with code, I can provide a couple of functions that will help to point you in the right direction to help to target the events page for addition of the custom content you would like to add?

Or, for a simpler approach, you could try the Event Rocket plugin and it’s associated plugins with our Calendar to see if these give you the options for what you’re looking for.

Let me know if this helps.

Thanks!

[Josh]

Hey Sonya,

When I test it, it looks like that is what’s happening. The value is pulling just the last ticket created rather the basing it off of value.

So, if you would like just the lower ticket price showing for now, creating it after you create the first would be a good approach.

Let me know if this helps.

Thanks!

[Josh]

Hey Sonya,

Thanks for following up with us!

Did you ever get the chance to email the screenshots to support[at]theeventscalendar.com?

I’m still unable to replicate this issue on my local install. Have you tried following the Testing for Conflicts procedures and deactivating all other plugins and activating the default TwentyFourteen theme to ensure this isn’t a plugin or theme conflict creating the display issue?

Thanks!

[Josh]

Hey Stephan,

Thanks for reaching out to us! I apologize for the delay. We take the weekends off from support so I apologize for any inconvenience this has caused.

I’ll try to give the simplest approaches and get you pointed in the right direction for some of these customizations however for the majority, it will require accessing some files via FTP and modifying PHP files.

1. By default, there should be a “Submit an Event” title that is automatically added to the event submission page. It looks like that is missing from your site and is most likely due to a theme setting or theme conflict. As a workaround, you could follow this tutorial to add content above the submission form and create your own title.
2. This can be accomplished with a little CSS modification. The following can be added to your theme’s “style.css” file. You can change the number of pixels I’ve added to fit your needs.

   
   #tribe-community-events .events-community-post-content textarea {
   min-height: 125px;
   }
   

3. This can be added with custom coding, however the simplest approach would be to use the Events Calendar Pro plugin and take advantage of the custom fields available with that plugin.
4. Events > Settings > Default Content > Default country Field
5. You can follow the same link from #1 above to add instructions that display before the submission form.

Let me know if this helps.

Thanks!

[Josh]

Hey houmanshahi,

Thanks for reaching out to us! We typically take the weekends off from support, I apologize for any inconvenience or delays that this has caused.

I took a look at your site and it appears that there is a purchase option being displayed on the event page https://cloudup.com/cvPBPC58zKW. Did you have multiple tickets for this event that displayed at the bottom of the page similar to https://theeventscalendar.com/content/uploads/2013/02/woo-frontend-e1420243552702.png that are now missing?

If so, check the sale dates on the tickets within the event settings and ensure that there isn’t an “end sale” date added for the ticket that has already passed.

Let me know if this helps.

Thanks!

[Josh]

Hey Sonya,

We’ve got the issue scheduled to be addressed in our next release cycle. We are the end of our current release cycle and should have an update coming in the next few weeks. The next release cycle will begin immediately after that and this ticket is assigned to that cycle.

I’ve added this thread to our internal ticket for tracking this issue and you will be notified as we make progress on this issue.

I apologize again for the inconvenience this issue has caused.

Thanks!

 

[Josh]

Hey!

Thanks for following up with us isagenix.

I’ll be stepping in for Geoff on this thread since he’s taking some time off this week.

I can’t be certain, but it sounds like there may be a javascript error with your current theme causing some conflicts on the event edit screens. By chance, which theme are you experiencing the issues with?

Thanks!

[Josh]

Hey Gabe,

You can definitely include both types of events in your calendar. If you add a new event for a date that has passed, it won’t change how the calendar will display going forward. It will still show only the upcoming events on the calendar.

You can then access all the past events using this URL structure – http://yourdomain.com/events/list/?tribe_event_display=past.

Let me know if this helps.

Thanks!

[Author]

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