[Josh]

Hey Sam,

I apologize for the inconvenience and I definitely understand the frustration when there are conflicts such as these which cause plugins or themes not to work as expected. We’re sorry to lose you as a customer.

Unfortunately I’m unable to replicate the issues you’ve described on my local install and if we are unable to replicate an issue, we are unable to resolve the issue or prevent it from being an issue for our clients.

WordPress is a great platform, but with the ability to add code from many different plugins and themes, there is always the potential that there will be conflicts and things will break. It is inevitable. However, we do our best to ensure that our plugins follow WordPress coding standards and best practices in order to limit these potential conflicts as much as possible.

When issues do arise, we do like to try and figure out why the conflict is happening. In these cases, if there is something that we’re doing that goes against WordPress best practices that is causing the issue, we’re more than happy to look into modifying our approach to resolve the conflict.

Again I apologize for the inconvenience but I’m glad you were able to find a solution that works for you on your current setup.

Thanks!

 

 

[Josh]

Hey Graham,

I see you’ve marked the previous answer as correct. Glad I was able to help!

I’ll go ahead and close this ticket for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Benjamin,

Thanks for reaching out to us!

It’s best to open a new ticket even if an issue is similar to an existing thread. This just allows us to ensure we’re able to completely resolve each users issues since many problems can have multiple root causes.

A note on the Event Rocket plugin. Barry is a part of our team here at Modern Tribe. He’s been working to integrate the features of the Event Rocket plugin into our core plugin and those features will be available in our next release!

Brown & Benjamin,

Looking at this again, there is another option for adding additional content to the calendar page. You could follow our Themer’s Guide to copy the main calendar layout into your theme and add the additional sections directly to the file as needed.

Let me know if this helps.

Thanks!

 

[Josh]

Hey Mason,

No problem!

I can’t give you a quote for these types of customizations in the forums. If you would like, you can send a request to support[at]theeventscalendar.com to get a list of recommended developers that would be more than happy to help you with quoting this type of customization.

I’ll go ahead and close this ticket. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey,

No problem. Happy to help!

I’ll go ahead and close this ticket for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Ian,

Thanks for providing the additional info.

Definitely have me a little bit stumped at the moment. I’ll have to run this by some others on our team to get some further input.

A couple of quick questions first though:

• I know you mentioned that you’ve deactivated all other plugins and switched to a default theme. I want to bring up the Testing for Conflicts procedures page to verify that followed those steps the same way they’re laid out there? ( Hate to sound like I’m nagging on this point but it is always the first thing we have to ensure is out of the way).
• Is this the only event that has been submitted via the Community Events form? If not, is there any other unusual behavior associated with other events submitted via that form?
• Are you using any sort of redirect plugin? I did a little research and noticed that there was an open issue with a popular 301 redirect plugin where redirects persisted even after deleting the redirect and deactivating the plugin (https://wordpress.org/support/topic/unable-to-remove-301-redirects).

Hopefully these questions will help to get to the root of this issue.

Thanks!

 

[Josh]

Hey Stephan,

Thanks for following up with us! I’m glad some of the answers were resolved for you. Let’s see if we can get these other pulled together for you.

1. (and 5) Can you share the snippet of the code you’re adding to the section? There may be a syntax issue in the added content.

4. I apologize, it looks like this is also a feature of the PRO plugin.

For the adsense code. You could add:

<?php echo do_shortcode( '[]' ); ?>

to the same code you’re using for 1 & 5 to get that shortcode added to the page in order to remove the adsense information.

Let me know if this helps.

Thanks!

[Josh]

Hey Roman,

Thanks for following up with us.

The variable that you were missing from the second snippet in your first post was the $postDate that was used to get the date information for the event. If you’re looking to incorporate that snippet into the first snippet from your first post, you’ll need to add it within your foreach loop of $events.

You can then build the $postDate variable using the information from the snippet in your second post. As is, it may not be working since it is pulling information on the global $post rather than the specific event from the loop.

Try changing the “$post” variable within the snippet from your second post to “$event” for the $startDate, $endDate variables and see if that helps with the other.

Thanks!

[Josh]

Hey Gabe,

Thanks for following up and providing the extra detail about what you’re looking for.

So you’re wanting to have the filter functionality to work on both past and future events concurrently so people browsing by filtering using the Filter Bar plugin will be presented with both future events as well as past events which contain the recorded webinars.

The best approach to this would be to take advantage of the list view of the calendar. By default, when using the filters on the main calendar view, your visitors will be presented with the future events associated with that particular filter (category, day, price range etc). However, on the list view, you have the option to view “Previous Events” (https://cloudup.com/c8I7eVxVjS4). When clicking that link, you’re presented with a loop of past events that will also take on the filters selected within the Filter Bar plugin.

So, to answer your question, yes you can filter by both future and past events. The main issue here would just be the intuitiveness of this approach for your site’s visitors. A simple idea to help make this a better browsing experience for your guests may be to filter that “Previous events” link to say something like “View webinars from previous events”.

Let me know if this helps or answers your question.

Thanks!

[Josh]

This reply is private.

[Josh]

Hey travellearner,

I’m sorry you’re still experiencing issues with your site.

When you say that you’re unable to update core, your theme or our plugins is there a specific error message within WordPress that you get or does everything go to a HTTP 500 Internal Server Error? As in you’re unable to do anything via the WordPress dashboard that affects the files on the server without getting the Internal Server Error?

Also, as an additional query, who is your current hosting provider?

Thanks!

[Josh]

Hey!

Thanks for following up.

I’m not sure why this is happening. Could be due to other code that only get executed if the use is logged in. Possibly some type of javascript code that is conflicting with the ajax used.

You could try following our Testing for Conflicts procedures to see if it is an existing plugin or theme conflict causing the error that you’re seeing.

Let me know if this helps.

Thanks!

[Josh]

Hey Gabe,

Thanks for following up.

I responded to your other question and we can continue that conversation there. I’ll go ahead and close this ticket. If you have any further questions on this topic please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey gabba,

These can be used within any loop really, “tribe_is_event()” can also be used outside of the loop if you pass a post ID to it so it will check if the associated post is an event. The other two are conditionals specifically for certain views of the main calendar page.

If you’re noticing that nothing is being returned, try following the Themer’s Guide and copying the views > month > single-event.php file into your theme and try using the conditionals there. Within this file, if you use the “tribe_is_month()” conditional it should return true.

Let me know if that works for you.

Thanks!

[Josh]

Hey Dominick,

Thanks for following up with us.

An alternative would be to migrate the database from the old site to the new one using a plugin such as https://wordpress.org/plugins/wp-migrate-db/.

Let me know if this alternative works for you.

Thanks!

[Author]

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