[Josh]

Hey,

Thanks for reaching out to us! Also, thanks for the compliments too! We love getting those 🙂

I’m sorry you’re experiencing issues in updating your plugins. Hopefully we can help to get this issue resolved for you quickly. A couple of quick questions/ideas to start:

1. Which plugin were you experiencing troubles with activating the License Key for? The Events Calendar PRO?
2. Now that some time has passed, are you able to activate the license? It could have been a temporary downtime for our site for a short period today.
3. If you’re still experiencing issues updating, try checking your “wp-config.php” file to ensure there isn’t a constant being defined for PUE_UPDATE_URL that is causing an issue with the activation.

Let me know if this helps.

Thanks!

[Josh]

Hey Simon,

Thanks for reaching out!

You could try integrating a new Custom Field for events by taking advantage of the Settings > Additional Fields available within the PRO version of our plugin. At it’s most basic, you could add a text field and then populate with the ID for the second speaker.

To accomplish some further flexibility without digging too deeply into code and customization, you could try using the Advanced Custom Fields plugin to add more complex fields to associate multiple speakers to an event.

I’m sorry I wasn’t able to give you a direct answer but hopefully this can help to get you pointed in the right direction.

Let me know if this helps.

Thanks!

[Josh]

Hey,

Thanks for reaching out to us and providing this information!

I’ll pass this along to one of our developers to look into this slow query and the potential modification for adjusting this transient.

Thanks again for reaching out!

[Josh]

Hey,

No problem! I apologize again for the inconvenience but this should be fixed shortly.

I’ll go ahead and close this ticket for now. You’ll still receive updates here as we make progress though. If you have any further questions, please don’t hesitate to open a new ticket.

Thanks!

[Josh]

Hey Yuka,

No problem!

You can actually find this file within the core The Events Calendar plugin rather than the PRO version. It will be at the main path listed above.

Let me know if this helps.

Thanks!

• This reply was modified 11 years, 3 months ago by Josh.

[Josh]

Hey Byron,

You can address this by adding a conditional within your “exclude_events_category” function to ensure that it doesn’t execute within the admin. So within the function, you can wrap the existing code in something like:

if( !is_admin() ) {
}

This should limit the execution to just the front-end of your site. Let me know if this helps.

Thanks!

[Josh]

Hey Ian,

Awesome! I’m glad that worked for you.

I’ll go ahead and close this ticket for now. If you have any further questions please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Ian,

One thought from a fellow team member. Since this is only occurring with this one event, it doesn’t seem like it’s a rewrite rules issue. If it was, we would suspect to see this happening across all of your events. The alternative may be a strange issue with IDs.

Could you try to:

1. copy all of the event details
2. Delete the current recurring event and then remove from Trash
3. recreate the event to see if the issue persists.

Let me know if this helps.

Thanks!

[Josh]

Hey Ian,

Thanks for supplying all this information!

I apologize for the delay. I’m reaching out to our developers to see if they have any insight when reviewing the information that you’ve provided.  I will follow up with you as we look into the information provided.

I apologize again for the inconvenience this has caused.

Thanks!

[Josh]

Hey Jacques,

Thanks for reaching out to us!

This is definitely a strange issue to be having. This field should only be expecting an array if the option for the category field within the Event Settings > Filters is set to “checkboxes”. However, when that setting is selected, the options will filter with a structure such as “/?tribe_eventcategory%5B%5D=6” rather than just the “?tribe_eventcategory=6”.

Out of curiosity, what setting do you have selected for the event category within those settings?

Thanks!

 

[Josh]

Hey Ariel,

Thanks for reaching out to us!

I apologize for the inconvenience of this issue. This is actually something that has come up recently. We have a fix coming in our next release which will be coming out shortly. I’ve added this thread to our internal ticket for tracking this issue and you’ll be notified as the release gets ready to be shipped.

Thanks!

[Josh]

Hey danfeeley,

Thanks for reaching out to us!

I tested this on my local install and saw the same issue you’re noting with the datepicker not respecting that WordPress setting for the Start & End sale date.

I apologize for the inconvenience of the issue. I’ve created a bug ticket for this issue and you’ll be notified via this thread of our progress as our team works to fix this issue for an upcoming release.

Thanks!

[Josh]

Hey Yuka,

Thanks for reaching out to us!

You can change the order of the address by following our Themer’s Guide and copying the views > modules > address.php file into your theme and updating the order to best fit your addresses.

Let me know if this helps.

Thanks!

 

[Josh]

Hey Byron,

Thanks for reaching out to us!

As a first step, can you verify that you’ve followed the Testing for Conflicts procedures to ensure this isn’t a conflict with an existing plugin or theme that is preventing items from displaying?

As an additional possibility, within the dashboard for the events can you verify that there aren’t any active filters within the “Filters & Columns” section that could possibly be causing some events not to display within the table https://cloudup.com/cDSC-Xmdp35?

Let me know if this helps.

Thanks!

 

[Josh]

Hey Brown,

Sounds good! Happy to be able to help.

I’ll go ahead and close this ticket for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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