[Jennifer]

Hi Hein,

Thanks for reaching out! I’m sorry you’re running into this issue, but I’ll be happy to help you get it figured out.

We did make some changes to how recurring events are handled in recent versions, so my first recommendation would be to try updating to the latest versions (The Events Calendar is at 4.5.11, and Events Calendar Pro is at 4.4.16). If you’re not seeing a link to update in your Plugins section, you can do so manually by following these instructions.

Let me know if that fixes the issue!

Thanks,

Jennifer

[Jennifer]

Hi Jameson,

Thanks for reaching out!

You can remove the description by adding the following to your Custom CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

div.tribe-events-list-photo-description.tribe-events-content {
display: none;
}

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

I am not familiar with how that particular bundle works, but I’ll do my best to provide some recommendations here. Please note however that per our forum guidelines, we are limited in the amount of support that we can provide for issues with third party plugins.

You may be able to make some adjustments within the bundle settings, but without having access to the bundle, I’m not sure where that would be or which settings would need to be modified. Events should follow the same user roles and permissions as other post types.

I would recommend taking a look at this article on making a members-only calendar. Another option would be to go into the templates and add a condition – something like if (  is_user_logged_in() ) – to check to see if the user is logged in before displaying the content. Our themer’s guide has some great info on editing the templates and customizing our plugins.

I hope that helps! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Ruud,

Thanks for reaching out!

I did some testing on my end but was not able to recreate the issue; the correct events are showing up when I search by title. Can you check other post types (such as Pages or Posts) to see if the same issue is occurring there? If not, testing for conflicts with your theme and other plugins would be a good place to start to find the source of the issue.

You can also give our Advanced Post Manager plugin a try, which provides some additional filtering options for events on the back end.

Let me know how that works! If you do find any conflicts, can you please share your system info with me, and I’ll be happy to take a look and see what I can recommend to get them resolved.

Thanks,

Jennifer

[Jennifer]

Hi Mauro,

Absolutely!

This is actually the default behavior, but I took a look at your site, and it looks like that section has been hidden (see screenshot). You can display it by adding the following to your Custom CSS area under Appearance > Customize (if you have one) or to the style.css file of your child theme:

#tribe-events-footer {
display: initial;
}

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Matt,

Thanks for reaching out!

Is this the code that you are using? I made a slight modification, and this should work on tickets. However, it will not prevent a user from creating another purchase with another two tickets. Using this snippet, they can also increase the number of tickets from the cart or by coming back to the page. I believe that code was really meant as a starting point for a more robust customization.

Are you using WooCommerce to handle checkout? If so, you can take advantage of some of the plugins that add this functionality for WooCommerce products, since that is essentially what tickets are.

I would recommend taking a look at the following add-ons:

Min/Max Quantities from WooCommerce

Min and Max Purchase for WooCommerce from the wordpress.org plugin repo.

I hope that helps! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hello!

This is not an option that is available in the settings of either the free version or the Pro version, but you could do it easily with CSS for both views. Following the instructions in our themer’s guide, you could also accomplish this by editing the templates.

If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Brian,

Thanks for reaching out! I’d be happy to help you out with this.

When you flip through the months in mini view, the list below should update to show events for that month you flipped to, whether the month is in the past or the future (see screenshot).

Can you please clarify what you would like to change, or is the mini calendar not working the way I described?

Thanks,

Jennifer

[Jennifer]

Hi Sam,

Thanks for checking out our plugins!

I believe I understand what you are looking for. First, Event Tickets Plus does integrate with and use WooCommerce to handle the cart and checkout process (tickets are essentially WooCommerce products). So, if a customer clicks on an event on the calendar, they will be taken to an event details page, which will display the current number of tickets available and allow users to select a quantity and add the tickets to their cart. You do have the option to create multiple tickets  on an event and set caps individually or globally for those tickets.

Regarding the events being recurring…Events Calendar Pro offers recurring event functionality, but there are limitations here with tickets. You can technically add tickets to recurring events, but it will be the exact same ticket across every event in the series. For example, if a user were to add tickets to their cart from two separate events in the same series, they would have one ticket in their cart with a quantity of two, not two tickets with two separate dates. We are working on expanding this functionality in the future, but for now I think your best bet would be to create the events individually.

We do offer full refunds within 30 days of purchase, so feel free to test out our plugins! You can also see a demo by going to wpshindig.com. If you have any questions or need any clarification, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Ivan,

Thanks for reaching out! I’ll be happy to help you with this.

Can you explain a bit more what you mean by having the mobile behavior all of the time? The default Tribe Bar that appears above the calendar on the events page does have a date picker, and the events show up on the same page after clicking on the date. If you are in list view, you can then see the event title, date and time, excerpt, and a link to see the full event details. Are you looking for something different here?

It sounds like you only want to enable the list view, is that correct? I took a look at your site, and the list view appears to be displaying correctly (although I do see that month is enabled as well). Could you possibly enable only list view and send me a link so that I can take a look?

Can you please share your system information with me as well?

Thanks,

Jennifer

[Jennifer]

Hi Alessio,

Thanks for reaching out! I took a look at the page, and I see what you mean. I did some testing on my end but was not able to recreate the issue.

Can you try going under Settings > Permalinks and clicking save? This will flush the permalinks, which can sometimes resolve issues like this.

If you haven’t done so already, the next step would be to try testing for conflicts with your theme and other plugins.

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Michaela,

Weil wir an diesem Problem hier arbeiten, schließe ich dieses Thema.

Danke,

Jennifer

[Jennifer]

Hallo Michaela,

Vielen Dank für die Information. Erstens könnten Sie die Plugins auf die aktuelle Version bringen (The Events Calendar: 4.5.11 und Events Calendar Pro: 4.4.16 – wir haben Anleitungen hier)?

Haben Sie einen Konflikt gefunden? Ich bemerkte dass Sie Yoast benutzen.

Viele unseren Benützer benutzen Yoast ohne Probleme, aber manchmal sehen wir einige Probleme mit 404 Fehler, normalerweise wegen URL rewrite Regeln innerhalb von Yoast.

Könnten Sie bitte Yoast deaktivieren und prüfen ob Sie das Problem noch sehen? Sie Können auch noch etwas versuchen: unter Einstellungen > Permalinks, klicken Sie “Save Changes”. Oft kann das die URL Probleme lösen.

Wenn Sie mir einen Link von der Seite mit dem 404 Fehler schicken könnten, wäre dass auch sehr hilfreich.

Sagen Sie mir Bescheid, was Sie erfahren!

Danke,

Jennifer

[Jennifer]

Hi Natalie!

Absolutely! This article has instructions on using the settings to move the form to a different spot on the page. Let me know if that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Luca,

I’d be happy to help you figure this out, but first will you please post this question over in our Events Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to look for answers. You can also search our premium forums to see if another user has posted about a similar issue.

Thanks,

Jennifer

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