[Hunter]

Welcome back,

I’m jumping in here as Josh is out on vacation (lucky!) Thank you for sending over the link and screenshot. I attempted to visit the link but received a ‘The page you were looking for was not found’ error.

Does the issue you’re experiencing still occur when reverting back to the default WP theme and deactivating all other plugins other than ours as outlined in our Testing for conflicts guide?

Reply back with your findings and we’ll go from there. Thanks for the patience while we work towards a resolution and have a great day!

[Hunter]

Hey Ryan,

I’m jumping in here due to Josh being out on vacation, but we appreciate you sending that over. Once we’ve got more information, we’ll be sure to reply back with our findings. Thank you for the patience and have a good rest of your week!

[Hunter]

Hello and welcome 🙂

Check out this helpful Knowledbase tutorial on managing your orders and attendees and if you still have questions, feel free to reply and I’d be happy to assist. Thank you for choosing PRO and have a good day.

[Hunter]

Hey Fred,

Lol… we must have been typing up responses at the same time! Glad to hear you’re on the right track. I’ll close this thread out but please feel free to create a new thread should anything else come up. Thanks again and take care!

[Hunter]

Fred,

Welcome to the forums and thank you for choosing PRO 🙂

Let’s start off by confirming you’ve reviewed our Testing for conflicts guide to ensure you’re not experiencing a theme and/or plugin conflict. Next, send over your System Information as a private reply if you wouldn’t mind.

Report back with what you learn and we’ll go from there. Again, welcome and have a good rest of your day!

[Hunter]

Hey Angela,

You’ll need to copy the contents of /event-tickets-plus/src/views/wootickets/tickets.php and paste into a new document. Save this new file in /your-theme/tribe-events/wootickets with the name tickets.php.

The line you’ll need to edit on your nearly created tickets.php file (as explained in the Themer’s Guide) is found on line 20:

<?php esc_html_e( 'Tickets', 'event-tickets-plus' ) ?>

Change ‘Tickets’ to ‘Money’ or whatever you’d like to alter the title to.

Let me know if this helps 🙂

[Hunter]

Hey Ashleigh,

Thank you for posting and welcome back!

Do you have any SEO plugin installed and activated (E.g. Yoast Seo or All in One SEO Pack)?

Also, does the hyphenation issue still occur when reverting back to the default WP theme and deactivating all other plugins other than ours as outlined in our Testing for conflicts guide?

Keep me updated and we’ll go from there. Thanks again!

[Hunter]

Welcome back and sorry to hear about the issues 🙂

Strange behavior indeed! First step here is running through our Testing for conflicts guide so we can eliminate the possibility of a theme and/or plugin conflict. Report back with your findings and System Information as a private reply for good measure.

Thank you for posting and have a good day!

[Hunter]

Hey Clair,

Forgive me for not asking the first time around, but would you mind sharing your System Information as a private reply?

Additionally, I’m admittedly a bit confused by your last two responses. Is there any way you can provide more clarity? Screenshots and links if possible 🙂

One last thing: please refrain from sending over login credentials as we are unfortunately unable to login to customer sites barring extreme circumstances determined by our support staff. Thanks for understanding and I look forward to hearing back!

[Hunter]

Welcome back,

We don’t have any logged bug reports and I was unable to reproduce the issue. Can you please confirm you ran through the Testing for conflicts guide after updating to the latest versions?

[Hunter]

Hey Don,

We’d be happy to investigate 🙂

If you’re comfortable and your theme license permits, upload the latest version to Dropbox or Google Drive and share a link as a private reply. Other than that, there is not much more I can do without having access to the theme’s source code.

Additionally, I can’t promise a solution should we get a copy of the theme, but we’d be more than happy to see if any red flags jump out.

Thanks again and keep me posted.

[Hunter]

Hello,

The behavior your describe sounds like you’re potentially experiencing a theme and/or plugin conflict. As previously stated before, if you have ‘Enable Google Maps’ checked under Events > Settings > General and ‘Show Google Maps Link’ box checked on your edit event page (see screenshot belows), the ‘+ Google Map’ link on /list view will display and the map will display on the single event page. If neither boxes are checked, maps should not show.

[Hunter]

Hello and thanks for the post 🙂

Add the following snippet to your theme’s functions.php file and let me know if it works out for you. Have a good Tuesday and thanks for choosing PRO!

/**
* Disables the public attendee lists on all events
*
* Removes the tribe_events_single_event_after_the_meta action that injects the attendee
* list that was introduced with the initial 4.1 release of Event Tickets Plus
*/
function disable_attendee_list_on_post() {
if ( ! class_exists( 'Tribe__Tickets_Plus__Attendees_List' ) ) {
return;
}
​
remove_action(
'tribe_events_single_event_after_the_meta',
array(
Tribe__Tickets_Plus__Attendees_List::instance(),
'render'
),
4
);
}
​
add_action( 'wp', 'disable_attendee_list_on_post' );

[Hunter]

Hi and welcome back 🙂

I see you’re using outdated versions of both the free and PRO versions. Can you please update to the latest versions and run through the Testing for conflicts guide. Let me know if the problem still occurs and we’ll go from there.

Thank you for choosing PRO and have a happy Monday!

[Hunter]

Hey Claire,

Thank you for reaching out 🙂

I’d be happy to help assist. To answer your first question, you will need to add the following code to the bottom of your theme’s functions.php file. You can do this using a text editor connected via FTP or through a program such as Filezilla. There are all kinds of articles and tutorials showing how to do this. If you need help finding anything, let me know.

/**
* Disables the public attendee lists on all events
*
* Removes the tribe_events_single_event_after_the_meta action that injects the attendee
* list that was introduced with the initial 4.1 release of Event Tickets Plus
*/
function disable_attendee_list_on_post() {
if ( ! class_exists( 'Tribe__Tickets_Plus__Attendees_List' ) ) {
return;
}

remove_action(
'tribe_events_single_event_after_the_meta',
array(
Tribe__Tickets_Plus__Attendees_List::instance(),
'render'
),
4
);
}

add_action( 'wp', 'disable_attendee_list_on_post' );

To hide the ‘All Events’ text, you can do so by either a template override as explained in our Themer’s Guide or through CSS which is typically added to style.css in your theme folder. For the overwrite, you’ll need to delete/comment out lines 26-28 on /the-events-calendar/src/views/single-event.php. The CSS code to “hide” the ‘All Events’ text is:

.tribe-events-back a {
display:none;
}

I hope this helps and best of luck. Thank you again and have a great upcoming week!

[Author]

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