[Hunter]

Hey Steve,

Thank you for posting and welcome to our forums 🙂

The iCal Importer should pull in venue information. If for some reason it’s not, can you please review our tTesting for conflicts guide and report back with what you learn?

We currently have a feature ticket logged to include organizers in iCal imports, but I unfortunately can’t guarantee that will ever come to fruition nor give any timeline. Reason I am unsure it will ever happen is there aren’t dedicated fields for organizers included in iCal feeds.

Our CSV importer does a lot of great things and I personally like Really Simple CSV Importer. We are always looking for ways to streamline the process for our customers, but we are limited on what we can do based on the information available from 3rd party entities.

I hope this clarifies your questions and please feel free to respond with any questions or comments you have.

[Hunter]

Hi Stephanie 🙂

We’ve got a Knowledgebase article that helps Show past events in reverse chronological order. Listing all events, past, present and future requires a bit of custom coding which we’re limited on supporting, but our Using tribe_get_events KB article is a great resource to help accomplish what you need.

There are also a few snippets on this thread that might be of assistance. I hope this helps and please feel free to respond with any more questions or comments you have. Take care and thanks for choosing PRO. Cheers!

[Hunter]

Hello and welcome back,

Try adding the following snippet to the bottom of your theme’s functions.php file and let me know how it goes.

/**
* The Events Calendar Facebook Events - Add Category to Imported Events
* change Facebook Event to the name of the event category
* @Version 4.0
*/
add_action( 'tribe_events_facebook_event_created', 'tribe_fb_add_category' );
function tribe_fb_add_category( $event_id ) {
​
wp_set_object_terms( $event_id, 'Facebook Event', 'tribe_events_cat', false );
​
}

Change Facebook Event with the name of the category you would like to use. Have a great evening and thanks for choosing PRO. Cheers!

[Hunter]

Thank you and have a great week! Cheers 🙂

[Hunter]

Hey Kyle,

This is unfortunately going to need to be addressed by you and your team. We aren’t able to support conflicts with other plugins barring extreme circumstances. Thank you for understanding and best of luck getting the plugins to play nicely.

Cheers!

[Hunter]

Hello 🙂

I’m glad to hear we’re on the right track! I’m honestly not sure the best way to go about doing that as it would more than likely require custom code, which I don’t have readily available and we’re limited on what we can provide support on.

We do have a list of customizers that might be able to come up with a viable solution for what you need. I truly apologize I can’t be of more assistance here. Best of luck and let me know if you have any more questions or concerns.

Cheers!

[Hunter]

Hi Christine,

Thank you for the clarification. Before I test the issue myself, can you please review our Testing for conflicts guide to see if you can replicate the behavior and reply back with your findings?

Thanks again and have a great Monday.
Cheers!

[Hunter]

Hello 🙂

Go ahead and delete the runaway events with that SQL query (backup before!), just make sure you’re updated to the latest versions of our plugins so you don’t run into that issue again! Let me know how it goes and have a great Monday.

Cheers!

[Hunter]

Hey Markus,

I noticed you checked ‘Yes‘ to reverting back to the default WP theme and deactivating all other plugins as outlined in our Testing for conflicts guide, but can you please confirm this? If possible, send over your System Information as a private reply.

Regarding issue #1, can you test a few different browsers on mobile (Chrome and Safari) and let me know if the results are the same? Please make sure your site is in “Testing for conflicts” mode before troubleshooting.

Thank you for reaching out and have a great rest of your Friday. Cheers!

[Hunter]

Hello, Christine 🙂

As of right now, the plugin does not overwrite default categories that exist on the events already in the iCal File. So both/all categories will be applied; none auto-deleted. Does the behavior still occur after reviewing our Testing for conflicts guide?

Let me know and we’ll continue investigating. Have a great weekend. Cheers!

[Hunter]

Hey Luca,

Welcome to the forums thank you for choosing PRO! The first step in these instances is to review our Testing for conflicts guide to see if you can mimic the same behavior. Let me know what you find out and we’ll take the next step.

Have a good weekend and thanks again. Cheers!

[Hunter]

My apologies we’re still in a holding pattern.

The cleanup plugin will not work without the plugins active. You should update to the latest versions. If you’re still on 4.2.2 then the plugin will be actively causing more problems. Updating stops it from adding to the issue. Installing the cleanup will fix it.

Can you check out this SQL query? It will likely return 1 or maybe 2 event IDs that have the runaway recurrence issue. Report back with what you find if possible.

You’ll need to then edit/update those event IDs in WP Admin. This can usually be accomplished by adding a space to end of the event description and hitting update. Assuming you are on a new version of the plugin, this will cause it to rebuild the recurrence and remove the offending entries.

I hope this helps and please let me know how everything goes. Thanks again for your continued patience and sorry you’re having to clean up after this nasty bug! Cheers 🙂

[Hunter]

Thanks for sending that info over.

I see you’re running outdated versions of our plugins. Are you able to update to the latest versions and review our Testing for conflicts guide once more while testing for the issue?

Let me know how that goes. I do want to point out that we’re essentially helpless in these situations as it appears to be a conflict with a 3rd-party plugin which we’re unable to support. Thanks for understanding and have a good weekend. Cheers!

[Hunter]

Thanks for the response,

No worries – I like to clarify these things before going too far. Unfortunately, the customization you seek is a bit outside the scope we’re able to cover (see Forum Rules).

I see the validity in your request, so I’d recommend visiting our UserVoice Feature Ideas and submitting it as a feature request.

I wish I had a better answer for you at this time and I hope you have a great weekend. Cheers!

[Hunter]

Welcome back,

At this time, the plugin displays data (venue and organizer info) in the Filter Bar regardless if an ongoing or future event is occurring. I understand the points made and they’re definitely worth voicing over at our UserVoice Feature Ideas page.

In response to your follow-up question, the venue info displayed in the Filter Bar is based on existing venues, again, regardless of whether or not present and/or future events are set to occur. So as long as you have venues created with the cities/states mentioned, those cities/states should display in the Filter Bar.

I hope I’ve helped answer your question more thoroughly this time around and please respond back if you need anything else. Cheers!

[Author]

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