[George]

Hey Laura,

Thanks for reaching out to us about this. There are a few different things that could be going on here, so to start the troubleshooting process for your issues, the first thing I’m curious about is whether or not you have the “Allow anonymous submissions” checkbox checked in your Community Events settings page – do you?

Next, on that same Community Events settings area, if you head down to the “Access Control” section, what are all your settings there? Here’s a screenshot of that area for reference → https://cloudup.com/cjZkA4cwsgo. Take a screenshot yourself, if possible – also, does changing your options here at all seem to affect the behavior of this issue?

Let us know what you find – from here, based on what you find, I think the best step would be a thorough theme and plugin check to rule out any possibilities of some code conflict on your site, but we can start with the items in this reply first for now.

Thanks,
George

[George]

Hi Carl,

This is unfortunately a somewhat-extensive code customization to write, but I recently wrote a version of this for another user over in this forum thread → https://theeventscalendar.com/support/forums/topic/add-attendee-telephone-number-to-attendee-list/

If you follow the same instructions that I gave to Erika in my first reply to her on that thread, you might find that it works well for you.

Have a look over there, back your site up, try things out, and let us know if it helps!

Cheers,
George

[George]

Hi Nicolas!

Thanks for reaching out, interesting question – while there isn’t support for something like this included within our ticketing plugin itself, all tickets that you create on Events are technically WooCommerce “Products”. So if you head to the WooCommerce “Products” page in your admin, for example, you should see all your tickets listed there.

What this means is that checkout-related things, or other product-specific features in WooCommerce like the one you’re looking for here, may be possible by getting WooCommerce add-ons.

For example, I have not personally tried this and am not sure if it would do what you need here, but this WooCommerce add-on looks like it would work well for the features you need here → http://docs.woothemes.com/document/chained-products/

I’d recommend looking around at different WooCommerce add-ons, or looking up ways to extend WooCommerce directly – as long as it works on a generic WooCommerce “product”, then it should work fine with any ticket created by our WooTickets add-on.

Does all that make sense? Let us know! And let us know if it helps.

Cheers,
George

[George]

Hey Paul,

This issue is stemming from some CSS in your theme – it seems there’s a generic style that is applying a 5% left-margin to many elements on the page, which pushes the content a bit and thus leads to some of the cutting-off issues you’ve reported here.

To compensate for that 5% margin, I went to your page and tested out changing the default Events content width from 100% to 95%, which seemed to work well for me – see if it does for you, too, by pasting some CSS like the following to the bottom of your theme’s style.css file:

.single-tribe_events .tribe-events-content {
    width: 95% !important;
    max-width: 95% !important;
}

I hope this helps!

Cheers,
George

[George]

Hi Daniel,

While both questions are customization questions, which we can only provide limited support for here on the forums, the good news is that both things you’re asking about here should be possible.

For custom header images, this is something you’d have to code yourself, but there is a lot of functionality already in place that should give you a big head start on implementing this. For example, you can set “featured images” for each event just like you might for a normal blog post – if you write some custom code in your theme, you can pull this featured image and use that as the background header image for each event, which would be unique for each event.

Your theme dictates most of the styling here, so you’ll have to dive deep into your theme to pull this off, but we have two things that might help here: first, our official Themer’s Guide, which has some great information on making custom events events from within your theme, and then some official documentation for the tribe_event_featured_image() function, which you can use to pull in the featured image for a given event.

As for your CSS question, this is again something specific to your theme, and I’m not 100% certain what you mean, but I assume you mean the background-coloring of the text widget area on your right sidebar which has white text. You can force a background color there by writing CSS like the following at the bottom of your theme’s style.css file:

div.wpb_text_column.wpb_content_element,
div.wpb_text_column.wpb_content_element.vc_custom_1429460873379 {
    background: #444 !important;
    overflow: hidden !important;
}

For further CSS customizations, your best bet is to use a tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. These tools are all free and have an “Inspector” tool within them that you can use to hover right over the element on your page whose CSS you want to customize. They’re very helpful!

I hope all this helps!

Cheers,
George

[George]

Hey Jason!

If an event is submitted via the Community Events submission form, a site administrator can indeed then navigate to that event in the admin and create tickets for it. When doing so, there should be a red alert about the event coming from a Community submission form, like in this screenshot → https://cloudup.com/c44CaMqFjmV

But then once you actually create the tickets and save the event, all should work normally and as expected.

Let us know if this helps or if you have any other questions!

Cheers,
George

[George]

Hey Mitchell,

Thanks for reaching out to us! Can you elaborate on exactly what you mean here? What do you mean by “subscribing” to an event?

Sorry for any confusion here, I just want to make sure I fully understand your question so that we can help you out most effectively!

Cheers,
George

[George]

Hi Eric,

I went to the link you provided and I was able to edit that description field – and, in fact, every other input field too. I checked in all modern browsers on a MacBook and was able to use all the inputs, so I’m curious: in what browser and operating system do you see these issues in? If you change browsers, or even computers if possible, does the behavior change for you?

This seems like a theme-related issue – if you can activate a default theme like Twenty Twelve on your site and test this out, you should. Let us know if you can do this and, if so, what you find!

Thanks!
George

[George]

Hey Tevya,

I’m sorry about the frustration you’ve had with this unsupported feature in our codebase. While it is indeed not a built-in feature at the moment, nor one slated for the next release, there are a few things I want to address here that will hopefully be helpful.

First is your description of your specific problem and project requirements:

My client would like to sell a live, in-person class that’s every Tues night from 7 – 9 for 5 weeks. It’s not a recurring event, and we need to sell a single ticket that gets them into the entire 5 week course.

At this time, there is not support for “recurring tickets”, so if you did set up a PRO recurring event every Tuesday from 7-9pm for 5 weeks, you would be able to sell one ticket that qualifies for that whole 5-week stretch of events. I agree that it’s a little hacky and frustrating to do this with the current way our plugins handle this, but the steps that our support team member Brian outlined in the second post on this thread would enable this functionality pretty successfully → https://theeventscalendar.com/support/forums/topic/tickets-for-recurring-event-no-recurring-pattern/

I just wanted to share that information in case it is helpful as a workable – not ideal, but workable – solution for now.

Another thing to point out is that this is not something we’ve completely overlooked or don’t care about – we have some seriously-awesome improvements to how our ticketing and recurrence systems relate to each other coming soon, and improving our Recurring Events system often gets a lot of attention in our development cycles. We listen intently to user feedback and yes, you are right about several users requesting this sort of capability in our events – it is indeed something on our radar.

—

Finally, one thing I wanted to point out is that by using custom fields, you could patch something together with a bit of custom code that gets pretty close to the functionality you are looking for here. While I understand this isn’t as satisfactory as having all the features built-in to the plugin to begin with, it may be helpful depending the scope, needs, and budget of your project. If you’re interested in a list of freelance developers we often recommend, feel free to email us at [email protected] – we will happily share that referral list.

Let us know what you think about all this Tevya. I’m sorry about your disappointments here and hopefully at least something in the information I’ve shared here is helpful in some way.

Sincerely,
George

P.S.
We are quite lenient with refunds within the first 30 days after purchase – so, since you mention not even having PRO and therefore cannot experience the current built-in functionality directly, it might be useful to get a PRO license, play around with the existing recurrence functionality and solutions like the one Brian recommended (that I shared a link to above), and see if you can have something usable here. If not, email us at [email protected] and we can issue a refund promptly :).

[George]

Hey Kelli,

This is not a feature that is coming in any of the plugins very soon, though if you can convert .ics to a format that we do have import support for already, like .csv, that might be a workable solution for now. Do you think it would be? If so, check out converter sites like this one → https://icsconvert.appspot.com/

Let me know if this helps, or if you have any follow-up questions or comments here!

Thanks,
George

[George]

Hey Andrew,

Sorry you’ve been having trouble here. There are a few troubleshooting steps that come to mind here that we can run through to help determine (or at least narrow down) the culprit here:

1. Can you link to a few events whose ticket information stopped showing up?

2. In the “Tickets” meta box for any of these events, is there an “End Sale” date set? If so, and the end date has already been reached, then the ticket meta will not show up. Here’s a screenshot of how this looks, for reference → https://cloudup.com/ccc2_8Up_wS

3. If you create a new event, just for testing purposes, and make some tickets for testing, do they show up okay?

Let us know what you find from each of these steps.

Thanks!
George

[George]

Hey Anthony,

Sorry you’ve been having issues here! It seems to be a theme-related issue, could you run through the toubleshooting steps we have outlined here to confirm or rule-out that idea? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If you can do those steps, let us know what you find!

Thanks,
George

[George]

Hey Shah,

I’m sorry you’re disappointed with our plugins here. Just to be 100% clear about the functionality you’re looking for, do you mean that you have admin users who are creating events and you want to share the attendee information with them?

Or do you mean that you have members of the public submitting events via the Community Events submission form, who are not registered on your site, and you want to share that attendee information with them?

Or, finally, do you mean that you have Organizers added in your Events > Organizers taxonomy page (the link shown in this screenshot: https://cloudup.com/cfneXliM5Hh), and you want these people to have the attendee information?

I’m sorry for my confusion here, I just want to make sure I fully understand what you’re looking to do here. Regardless of which specific thing you mean, we don’t have official functionality planned for this in an immediately-approaching release, but depending on which thing you mean, it could be quite simple to add support for this with a little bit of custom code.

Let us know which, if any, of the things here are what you’re describing, and elaborate on what you’re trying to do in a bit of detail. We’ll see what we can do from there!

Thanks Shah,
George

[George]

Hey Marco,

While both customizations are unfortunately a bit outside the scope of support we can provide here in the forums, they are indeed technically possible.

They can be mostly accomplished by making a custom version of /views/month/tooltip.php in your theme, and possibly some extra JavaScript work – the process of making a custom version of that file, and of making custom Events views in general, is covered in detail here → https://theeventscalendar.com/knowledgebase/themers-guide/

Hopefully that article helps you get started on this. If you’re curious about some examples of customizing the tooltips, including passing custom JSON to them, then one of our developers Gustavo wrote a custom plugin for a user that has a lot of useful code in it for inspiration, which you can view here → https://github.com/bordoni/tec-forum-support/tree/plugin-939516

That example just adds Venue information to the tooltips, but you can take the same principles for any sort of content you want to add.

I hope this all helps Marco, let us know if it does or if you have any other follow-up questions here!

Cheers,
George

[George]

Hey Jeff,

The layout and overall appearance of your ticketing elements, and even all the events themselves, is largely dictated by your theme. There are a few CSS styles coming from the plugin, but when it comes to moving the actual elements around or changing their appearance in any significant way, your best bet is to create custom theme templates and move things around yourself. You can learn how to this in our official Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/

You can then customize the appearance of specific elements by adding custom CSS to the bottom of your theme’s style.css file. For stuff like this, learning the basics of a [free!] tool like Firebug for FireFox, or the Developer Tools for either Safari or Chrome can help make customizing things much easier and faster.

I hope this information is helpful here! Let us know if so, or if you have any other specific follow-up questions here Jeff.

Cheers!
George

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