Ticket Purchasing options have disappeared

[Andrew Turner]

All was working fine until a few days ago, and now no events are showing any ticket information or prices even though it is all set?

[George]

Hey Andrew,

Sorry you’ve been having trouble here. There are a few troubleshooting steps that come to mind here that we can run through to help determine (or at least narrow down) the culprit here:

1. Can you link to a few events whose ticket information stopped showing up?

2. In the “Tickets” meta box for any of these events, is there an “End Sale” date set? If so, and the end date has already been reached, then the ticket meta will not show up. Here’s a screenshot of how this looks, for reference → https://cloudup.com/ccc2_8Up_wS

3. If you create a new event, just for testing purposes, and make some tickets for testing, do they show up okay?

Let us know what you find from each of these steps.

Thanks!
George

[Andrew Turner]

Hi George,

1. Pretty much all the events on this page have tickets set up and are not showing the ticket purchasing information – http://67thepincushion.co.uk/events/ , some specific ones are – http://67thepincushion.co.uk/event/vintage-shift-dress-2/ & http://67thepincushion.co.uk/event/knit-your-own-christmas-stocking/

2. Some have an end sale date set, and some don’t, the ones I’ve checked were all set correctly, so they should have been displaying.

3. I’ve created a test post with tickets set up, and they are still not being displayed – http://67thepincushion.co.uk/event/test/

If it helps resolve this quicker, I could provide you with temporary admin access to the site.

Thanks,

Andy.

[George]

Thanks for looking into these items Andy – unfortunately, it seems like there might be something deeper going on here, so I think some more thorough troubleshooting steps would be very helpful to help narrow down (or, at least, rule out) possible culprits here.

First, in your original post you say: All was working fine until a few days ago. Does this timeline happen to coincide with any specific changes you made on your site? For example, in “a few days ago” (from the day you posted your original post here), did you update any plugins, themes, or WordPress Core itself on your site? Did you install anything new? Did you make any notable changes with your site settings or configurations? Did you add some custom code? Anything at all like this, if you can remember, might be useful to know.

Next, I’d recommend running through our full set of troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. The actual process is not nearly as annoying as the article makes it seem! 🙂 The process of deactivating and re-activating things on your site is actually pretty quick, and if you run through those steps and check on this event/tickets behavior after each step (maybe even making a new test event with tickets each time, if you can), it should reveal useful information here.

Finally, as a quick note, your offer to share admin access with us is appreciated, as is the desire to cooperate and work together that it reveals – but unfortunately, we cannot log into user sites for a bevy of security-related reasons (and a touch of legally-related ones, too, in most cases).

Your patience with this issue is appreciated Andy, let us know what you can do with the above information and what you find by doing it!

Cheers,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
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[Author]

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