Can't Submit Events

[Laura Barclay]

I am constantly getting users telling me that they are unable to complete their submissions to the site. What’s weird is this sometimes happens sometimes doesn’t.

The error constantly reported is: I hit Submit and it says “Are you sure you want to do this?” but no button to say “yes” and then nothing happens.

Help would be most appreciated.

[George]

Hey Laura,

Thanks for reaching out to us about this. There are a few different things that could be going on here, so to start the troubleshooting process for your issues, the first thing I’m curious about is whether or not you have the “Allow anonymous submissions” checkbox checked in your Community Events settings page – do you?

Next, on that same Community Events settings area, if you head down to the “Access Control” section, what are all your settings there? Here’s a screenshot of that area for reference → https://cloudup.com/cjZkA4cwsgo. Take a screenshot yourself, if possible – also, does changing your options here at all seem to affect the behavior of this issue?

Let us know what you find – from here, based on what you find, I think the best step would be a thorough theme and plugin check to rule out any possibilities of some code conflict on your site, but we can start with the items in this reply first for now.

Thanks,
George

[Laura Barclay]

Hi,

Allow anonymous submissions is checked.

Under Access Control, nothing is checked.

[George]

Hey Laura,

Thanks for the update. I’m curious if you can proceed with the full set of troubleshooting steps we have outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step, can you log out of your site and try making an anonymous submission on your Community Events submission form again?

If so, note if any behavior changes after any step of that troubleshooting process, and let us know what you find!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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