[George]

Hi Cindy,

There are unfortunately two pieces of bad news I have to share here in regards to your questions and this thread.

First, based on your description, the custom sub-category filtering you want on your site is not something supported out-of-the-box with any of our add-ons or the core Events Calendar plugin itself.

Next, the code in that thread was posted by a general user of the plugin, not a member of our team – in other words, it’s not code we can offer support for or for whose efficacy we can stand by.

With that in mind, you asked about how to use that code or where to place it. It seems that it’s meant to be used in a function, which you can write and place into your theme’s functions.php file or something and then call it later as needed in various Events Calendar template files. (See our themer’s guide here if you don’t know how to customize Events Calendar template files and add code to them → https://theeventscalendar.com/knowledgebase/themers-guide/)

Alternatively you could just place that code manually in the locations you need the sub-category list, and instead of returning the $flat_list variable you just echo it – that might work.

I’m sorry to only provide the limited support we can for customizations like this, but if you have any other questions or concerns please let me know!

Thank you,
George

[George]

Hi Gerry,

If by “booking” you mean some sort of set of features that is different than, or not provided by, our official ticketing add-ons, then unfortunately no there is not a way built into the plugin to allow paid bookings.

The only official payment-related stuff we make is within our Ticketing add-ons, so if you need something outside the feature sets of those add-ons your best option is unfortunately to custom build something for your project.

Cheers,
George

[George]

Hey Caroline,

Thanks for reaching out to us, I’m sorry you’ve run into this odd problem on your site. I appreciate you testing on a fresh site with plugins deactivated, as it seems to be the most revealing and valuable piece of evidence here:

I created a test site with no plugins except for yours and the problem is not replicated. So I guess a conflict with another plugin?

That does, indeed, mean this is from a conflict with another plugin.

Unfortunately, the best/only way to filter out which plugin is the conflicting one is the process of deactivating each plugin on your site one at a time.

You should leave the Events Calendar itself active, of course, but basically, run through these steps:

1. Deactivate the first plugin in that list you provided above.
2. Once deactivated, go try to make a new event and see if the problem with duplication occurs.
3. If not, then this plugin is the culprit – stop your testing, let us know the plugin, and we can try to take further action from there.
4. If the duplication problem does still occur, then cross the plugin off the list and move on to the next one.

Repeat this process until you find the offending plugin. If you get to the point where The Events Calendar is the only plugin left active, and you still have the duplication problem, then leave your site in this state, and activate a default theme like Twenty Twelve or Twenty Fifteen. Once this theme is activated, try to create a new event and see if the problem with duplication still occurs.

These steps may seem tedious, but fortunately they’re quicker to go through than they seem. It shouldn’t take more than a few minutes all told.

Let us know if you can do these steps, and if so, what you find.

Thank you!
George

[George]

Hey Holly,

Sorry about your troubles here! Let’s get to troubleshooting this promptly.

First on the list of things to investigate is your site itself, obviously, but when I went to the domain name you provided (http://www.xisleparty.com/), I can’t connect to the page at all. (Screenshot → https://cloudup.com/cZh03dbQZ4N)

Next, can you address of the following points in order?

1. What version of WordPress is running on your site?
2. What version of The Events Calendar is running on your site?
3. What version of WooCommerce is running on your site?
4. What version of WooCommerce Tickets is running on your site?

Thank you!
George

[George]

Hello,

This will take a bit of advanced CSS, but you should be able to achieve this by placing CSS like the following at the bottom of your theme’s style.css file:

/* Hide the table headers. */
table.events-community.my-events th#col-2.essential,
table.events-community.my-events th#col-3.essential,
table.events-community.my-events th#col-5 {
    display: none !important;
}

/* Hide the column content. */
table.events-community.my-events td[headers="col-2"].essential,
table.events-community.my-events td[headers="col-3"].essential,
table.events-community.my-events td[headers="col-5"] {
    display: none !important;
}

Try that out and let us know if it helps!

Thanks,
George

[George]

Hey Ken,

tribe_is_event() only looks for whether a single item is of the Tribe Events post type or not, so it seems to me like something like this might work a little better for your needs here:

if ( tribe_is_event() ) {                 

	if ( is_singular( 'tribe_events' ) ) { // we are on a single event page

		echo 'Events Calendar Single Event';
	} 

} elseif ( tribe_is_month() ) {
        
        if ( ! is_tax() ) { // Month View Page
		
                echo 'Events Calendar Month';

	} else { // Month View Category Page
		
                echo 'Events Calendar Category';
	}

} elseif ( is_archive() ) {

	echo 'Archives';

}

What do you find when you try this?

[George]

Hey Pete,

Odd issue indeed, and one I cannot recreate on my testing site. With that in mind, can you address each of the following points to get us started on troubleshooting here?

1. What version of The Events Calendar are you using?
2. What version of WooCommerce are you using?
3. What version of WooCommerce Tickets are you using?
4. Can you try deactivating all other plugins on your site except for the three I inquired about above? Once you’ve done this, can you see if this behavior is different at all?

Thank you!
George

[George]

Hey Rachel,

Sorry you’ve been having troubles. I’m curious about a few things:

1. How exactly are you adding your custom CSS? It seems like you might be using some customization feature of the Headway theme, is that correct?

2. Do you have caching enabled in any way on your site – either by your web host, by a plugin, etc. anything at all? If so: disable it while you try customizing things.

3. .event-is-recurring works fine for me – though kinda ugly, I tried out an orange background and white text on this class and it works, here’s a screenshot → https://cloudup.com/cUoSTPdciqr:

4. As for span.author.fn.org, the elements within The Events Calendar with this class aren’t spans, but Definitions, so try dd.author.fn.org instead.

5. Instead of h2.tribe-events-list-event-title.summary, try h2.tribe-events-list-event-title.entry-title.

–––––

Okay, so the above questions should get our attention first, but in the meantime, can you clarify exactly what you mean by changing the background color to gray for “all of the event wrappers”? I’m just not 100% certain what you mean here.

Thanks!
George

[George]

Hi Felix,

Though I’m not 100% certain what you’re trying to do here, it does sound like this customization is unfortunately outside the scope of support we can provide. We cannot provide code for this customization, or specify what file in the X Theme needs to be customized.

In general, however, if you just need to access a list of Events and get their featured images or something, you should be able to do this with a function like tribe_get_events(),which you can learn more about here. That will retrieve the events themselves, and then to get the images you can use functions like the_post_thumbnail() – learn more about this function here.

Best of luck with your customizations Felix,
George

[George]

Hello,

I went to the link you provided and registration/log-in was required. So for the first step, can you go to your community events settings and ensure that the “Allow Anonymous Submissions” checkbox is checked? Here’s a screenshot of that option for reference → https://cloudup.com/cImmaIdMVCl

Next, you mention that you tried a different theme on your site. For the purposes of troubleshooting, do you think it would be possible for you to leave your site in a default theme like Twenty Thirteen or Twenty Fourteen or something? We can check out the site again with that theme active and take a closer look.

Thank you!
George

[George]

Hey Christy,

At this time, no, there is not a way to insert the full calendar view into another page.

I’m sorry to disappoint on that front – let us know if you have any followup questions or concerns we can help with.

Thanks!
George

[George]

Hi John,

I checked out your month view, but didn’t notice any difference in the way weekend days were styled compared to the way normal weekdays are styled, look at this screenshot for example → https://cloudup.com/cJYfquMJ-ne

Can you elaborate on what your exact problems are?

Sorry for the misunderstanding, I just want to be 100% certain I know what your problem is so that we can help you fix it 🙂

Thanks!
George

[George]

Hey Matt!

Sorry you’re having troubles here.

One route through this is for you to look through your email inboxes and look for the email Receipt that was send to you upon purchasing.

If you don’t find it right away, look in your Spam folders too.

Once you find this receipt email, then look at the “to” email address – this is the email address that we sent to you, so it stands to reason that this is the proper email address for your account.

Once you have this email address, log out of this site. Then, once logged out, head back to the log in page at https://theeventscalendar.com/my-account/. Click the “Lost Password?” link, and supply the email address where the purchase receipt was sent to.

This should then send password reset steps to you for that email address – follow those steps, and you should be able to a log in to the account for that email address here on the site.

Does this all make sense? If not, let me know what specific part doesn’t.

If these steps don’t seem to help, then shoot us an email at [email protected] and we’ll take things from there (include a link to this forum thread, too, if you don’t mind).

Cheers!
George

[George]

Hi Jacob,

Can you elaborate on exactly what you mean when you say this:

I have followed the guide you have posted the link to, but it doesn’t change the behaviour

“Following those guides” could mean a couple different things. Have you submitted translations for approval? If so, then no difference will be made until the translations are approved.

Just curious about what you mean there – let us know!

Thanks,
George

[George]

Hi Bart!

We have a whole new translations site at http://translations.theeventscalendar.com, where you can submit translations for any language. If your submissions are approved by an administrator, then they’ll be included in the official translation which you can then download any time you’d like.

Learn more about all this here → https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

Let me know if you have any questions!

— George

[Author]

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