help with my account

[matt]

I puchased with a different login and must have put the wrong email address. How can I get my login information for that account? Its under my name and credit card.
Thanks

[George]

Hey Matt!

Sorry you’re having troubles here.

One route through this is for you to look through your email inboxes and look for the email Receipt that was send to you upon purchasing.

If you don’t find it right away, look in your Spam folders too.

Once you find this receipt email, then look at the “to” email address – this is the email address that we sent to you, so it stands to reason that this is the proper email address for your account.

Once you have this email address, log out of this site. Then, once logged out, head back to the log in page at https://theeventscalendar.com/my-account/. Click the “Lost Password?” link, and supply the email address where the purchase receipt was sent to.

This should then send password reset steps to you for that email address – follow those steps, and you should be able to a log in to the account for that email address here on the site.

Does this all make sense? If not, let me know what specific part doesn’t.

If these steps don’t seem to help, then shoot us an email at [email protected] and we’ll take things from there (include a link to this forum thread, too, if you don’t mind).

Cheers!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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