[George]

Hey Richard,

First of all, thanks for the kind words and for being understanding about this error. The weird thing is that some views like Week View work for us, too, so the core bug we’ve found is with Month and List Views.

I understand the frustration of having to use that “Week View” workaround for now, and am very, very sorry for this inconvenience. We’re working on a fix here and I’ll update the thread as soon as we’ve got one ready for release!

Your patience means a ton and I assure you we are working on a fix for this – we can hopefully get this fixed before the week is over.

Cheers,
George

[George]

Hey Tim,

Thank you for reporting this issue to us – we’re not able to produce problems in Photo View, Month View, etc., but we’re able to intermittently produce problems like yours when in List View.

I’m really, really sorry that this behavior somehow slipped through our QA and testing processes – we’re working hard on a fix and will ship it as soon as we can!

[George]

Cool! Stay tuned for the next few updates, as we’re hoping to improve this a bit. If you update and the same problem arises again, please have this issue bookmarked and run through the simple changes above to remove the overzealous HTML escaping from our code 🙂

Cheers!
George

[George]

Hey Ryan,

Do you mean that you have events farther in the future than September 26? If so, can you link to some of these individual events?

Also, one thing to note is that your site’s version of WordPress is quite outdated – version 3.5.1. This could lead to odd issues on your site and you’re highly, highly encouraged to update WordPress to its most recent version, 4.2.3 (or at least version 4.1 or something).

Thanks,
George

[George]

Hey Richard,

Sorry for your problems persisting here!

I downloaded an export file from the page you linked to, and for me all the events actually exporting fine except for the “August Sampler” event and the “August’s Friday Mornings” event.

I’m not quite sure why this is the case – I personally helped with testing some changes to our Calendar export feature recently, and never ran into problems like this, so I’ll flag this for some further investigation on our part. If there’s a bug or something here we’ll get working on a fix immediately.

Stay tuned – I will update this thread if we find a bug here!

Thank you,
George

[George]

No worries @danfeeley!

I dug deeper and it turns out we’re both kinda right here.

While I’m correct about the actual snippets on our site having “correct” code, we did recently introduce the addition of some esc_html() calls around the relevant bits of code that output the phone number and email address.

Now, this is meant with good intentions, as these functions help “sanitize” data and improve security. But it might admittedly be a bit overkill, especially for your customization here.

Unfortunately, the only way around this is to modify some plugin code. You can either make a whole new template file in your theme and do a whole bunch of copying and pasting and such, which is outlined here → https://theeventscalendar.com/knowledgebase/themers-guide/

Or, though not typically recommended, you can just head into the plugin code yourself and tweak the code. This normally is not recommended because updating the plugin breaks changes you make like this, but I brought up this dilemma with another developer and we’re probably going to remove these unnecessary esc_ functions in these two cases.

To manually make this edit to fix this, head to your plugin files for The Events Calendar. Then head to /src/views/modules/meta/organizer.php

In this file you’ll see two lines of code, which will look like this:

<dd class="tel">
<?php echo esc_html( $phone ); ?>
</dd>

and this:


<dd class="email">
<?php echo esc_html( $email ); ?>
</dd>

Remove the esc_html() wrapping functions and you should be good to go, so for example, those above would just become this:

<dd class="tel">
<?php echo $phone; ?>
</dd>

and this:


<dd class="email">
<?php echo $email; ?>
</dd>

I hope this helps – let us know!

Thank you,
George

[George]

Thanks for the information Leslie! (Although, I removed your login information since we cannot log into customer sites and it’s a security risk for you to have that information on a public site like this).

As for step #4 in my reply above, did you try the step listed there? For reference:

4. If you activate a default theme like Twenty Fifteen on your site, and have no plugins other than The Events Calendar and Events Calendar Pro active, do these tabs show up?

Let me know what you find.

Thank you!

[George]

Alright John, thanks for the update and for forwarding this request to Event Rocket’s support forums.

Cheers!
George

[George]

Hi @gonzalosanza,

Can you share a link to the events page on your site where you have this problem? Thanks!

— George

[George]

Thank you Joanne! I’m sorry about your not receiving an update on the thread and will flag that behavior for our developers to investigate, just to be sure there’s not a code-based problem on our site with that feature.

Thanks for the update – best of luck with things going forwards! 🙂

Cheers,
George

[George]

Thanks for the information Peter. I think these events are indeed a bit large considering how long they run but that on a normal hosting provider, they would still work relatively well. I’m glad you’ve got things for now, regardless, and wish you luck as you look for a new web host! 🙂

Cheers,
George

[George]

Awesome, glad that helped Timothy. If you can find a caching plugin that lets you “ignore” files from The Events Calendar, you might be able to use it fine on your site, since caching should be fine except for a few JavaScript and CSS files from The Events Calendar.

Best of luck with your site going forward 🙂 I’ll close up this thread for now, but open a new one any time if other questions, issues, or concerns arise.

Cheers!
George

[George]

Awesome! Glad to hear it helped. Best of luck with your site 🙂

— George

[George]

Hey @leemon,

Thank you so much for your interest in these translations. I’ve gone ahead and added the translation sets for each of the following plugins:

• WooCommerce Tickets
• Facebook Events
• Events Calendar Pro
• Eventbrite Tickets
• Easy Digital Downloads Tickets
• Community Events
• Advanced Post Manager

Cheers! 🙂
George

[George]

Hey Peter,

Wow, I’m glad things are working now but am not sure what happened with those two events. Any chance you could elaborate on what you mean when you refer to these events as “Master” recurring events?

Just curious – thanks for the update and for your patience with this issue.

Cheers!
George

[Author]

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