Events Not Showing Up By Search

[Joanne]

Hi Modern Tribe,

When you click on the calendar widget the event Story and Craft at the Museum does not show or when you search for it on our site by the title. http://kidtivity.com/event/storytime-for-kids-at-ct-science-center/2016-07-16/

As far as I can see all the settings on the backend are fine and I looked through the forum but don’t see anything with this issue?

Can you see why some events are not showing or searchable?

http://kidtivity.com/wp-admin
[admin login information removed by George, July 19]

Thanks!

[George]

Hey Joanne,

Thanks for posting your login information, your willingness to help resolve the issue greatly appreciated. I did remove that information, however, and did not log into your site – we unfortunately have a strict policy about this and cannot log into user sites for any reason. I removed your admin information for security/privacy purposes.

As for your issues themselves, I checked out your site and wasn’t able to really nail down a conclusive culprit to blame for these issues. At this time, then, my best recommendation would be to run through the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on these specific issues after each step in that troubleshooting process. It should yield some useful results.

Let us know what you find!

Thank you,
George

[Joanne]

Hi George,

Thanks for your reply. I wanted to let you know we never received a notification that there was a response to our thread.

I have actually already followed all those steps and this events and others continue to not be searchable. I actually went through those steps before contacting you guys.

Thanks

[George]

Thank you for doing that test Joanne!

I tried searching for other events without issue, so this is indeed some odd behavior. Though I’m keen on helping you with your issues here, one thing I should point out is that if the search you’re referring to is the top-bar searchbar, then this is unfortunately the default WordPress search.

I saw “unfortunately” because it’s search functionality built into WordPress core, not The Events Calendar, so if it is to blame for the lack of results in some cases then there may be little – if anything – that we can do to address that.

However, your comment that events also do not show in the Widget Calendar make me think there is something else going on here.

To be 100% clear on things, when you describe events not showing up in the Widget Calendar, do you mean the mini calender in the right side of your site footer, like I’ve taken a screenshot of here? → https://cloudup.com/cA4Xgz4tkgy

And, if so, do you mean that when you use the “previous” and “next” buttons in that calendar, when you go back to a month like October 2012 (which has the “all-4-kids-consignment sale” event you linked to abvoe) the event does not appear in the list?

I just want to be 100% certain I understand these issues accurately.

Thank you!

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Some last details

I apologize for the length of this reply, but I’m curious if you can provide just a few more details about some things on your site.

First, address each detail here:
1. What version of The Events Calendar is active on your site?
2. What version of Community Events is active on your site?
3. What version of Events Calendar PRO is active on your site?
4. What version of WordPress itself are you running on your site?

Then, finally, can you clarify what happened with the title of your event?

What I mean is this:
• First you say, “the event Story and Craft at the Museum does not show”
• But then you link to an event whose permalink is this:
http://kidtivity.com/event/storytime-for-kids-at-ct-science-center/2016-07-16/

Notice the event title there? It’s not Story and Craft at the Museum, it’s “Storytime for Kids at CT Science Center”, and the date at the end of the URL is July 16 2016.

• But then, bizarrely, the link leads to an event called “All-4-Kids Consignment Sale”, which happened in October 2012!

So…what’s going on here? Are these all three separate events that all have the same problem of not showing up, and you were just giving three events as examples of the problem?

Is this one event whose details you’ve changed several times while administering your site over time?

Just want to make sure I understand what’s going on there…

Thank you!
George

[Joanne]

Hi George,

I just wanted to update you that with the latest update this issue seems to have been resolved.

Just so you know though we never receive a notification when you post to this thread so we had no idea this response was in there.

Thank You

[George]

Thank you Joanne! I’m sorry about your not receiving an update on the thread and will flag that behavior for our developers to investigate, just to be sure there’s not a code-based problem on our site with that feature.

Thanks for the update – best of luck with things going forwards! 🙂

Cheers,
George

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