[George]

Hey Beth,

We don’t support customizations here, but I’m curious – can you clarify exactly what you mean here:

I am trying to add same additional fields under the Event Organizer details (community addon) but they are not updating in the database.

Where are these fields added, specifically? And how did you add them there?

If you’re adding custom fields, then they should be saved as Post Meta on the post and you can retrieve that data with WordPress’ get_post_meta() function, which you can read about there → https://developer.wordpress.org/reference/functions/get_post_meta/

Thanks,
George

[George]

Hey Francesco,

Sorry you’ve run into trouble here! Can you share your system information with us? You can do that by following the steps outlined here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That will give us a good foundation of information to continue investigating with.

Thanks!
George

[George]

Hey Nicholas – great avatar 🙂

Can you link to a page on your site where we can see this calendar widget issue live? That might reveal some more information about this.

Thanks!
George

[George]

Hey Davin,

The function tribe_get_event_categories() accepts two arguments – first, a Post ID which you can just leave as “null” if you’re using it within a loop. Then, an array of arguments. The arguments are listed on the left here with their default values on the right:


array(
'echo' => false,
'label' => null,
'label_before' => '

',
'label_after' =>

',
'wrap_before' => '

',
'wrap_after' => '

',
);


We don’t offer support for custom coding here, but I hope this information helps!

Cheers,
George

[George]

Thanks for reaching out @Tomasz!

When I turned on wp directory plugin event calendar settings are gone.

Unfortunately, there’s a plugin conflict on your site coming from that plugin and your best option is to contact the authors of that WP Directory plugin.

Best of luck with your site!

[George]

Hey Randall!

Thanks for reaching out about this. These things will not affect our code much, if at all, and you shouldn’t notice any downsides as they roll out their updates.

We’re keeping a close eye on things, though, and check in on changes like this from all 3rd-party software that could affect our code (Eventbrite, Facebook, PayPal, etc.)

So: no worries here. But to be safe, keep your eye on product updates in the “dashboard” of your site, if any quick patches are released that’s where they’ll show up!

Cheers,
George

[George]

Hey Scott,

You cannot replace that file in your theme – the only files eligible for that templating system are the ones in /src/views/, the files in src/Tribe are core plugin files that will cannot and should not be overwritten.

I hope that helps clarify things!

George

[George]

Hey Jeff,

Beautiful site! I’m sorry you’re having issues on it.

I admit, however, that I’m still not 100% certain of your issues and how they’re manifesting – can you clarify exactly what you mean by “Start & end dates are NOT saving in a way the system has access to them.”?

I see what you mean about a few of the problems you describe, but I’m just baffled about how this could arise…I cannot recreate this behavior, and if this is truly stemming from a problem where the data is not even saving correctly, then unfortunately that would hint at this being the result of a theme or plugin code conflict 🙁

I doubt you can do all of these steps on your live site, but normally these are the steps are we’d recommend for trying to figure that out → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If you can do any of these steps, let me know!

If not, then the best step I can think of besides that is to see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

Cheers,
George

[George]

Hey @Filip,

There are two things I would like to apologize for.

First is the fact that having this thread handled by several different team members may give the impression of a splintered team or a lack of central concern about your issues. I hope you don’t think this is the case, because it’s not! 🙂 Brian headed out for a well-deserved vacation this week, so in his absence the team is collectively managing his persisting threads.

Secondly is the fact that you found our documentation frustrating and ambivalent. It is hard to do documentation right – your feedback will help us keep working towards doing that and is much appreciated.

Now, onto your issues themselves.

There are few things I think are worth pointing out if we can step back from this for a second. We should keep in mind that, at core, this is a customization question. You are asking how to do something with custom code on your site. We officially do not offer any support for this, with some documentation to give people suggestions to get them started, but a strict limit about how much we can help with custom code.

So at the end of things, handling custom code on your site and writing custom features is something you’ll have to take the reins on.

Of course, we’re not complete robots and you are absolutely right about being a paying customer – something we appreciate immensely. So we indeed are trying to help here and I hope we can help a bit more to bring things to fruition on your site.

With that in mind, then, I’d like to point out that Brian’s code solution above should work quite well for you. The warning about the strtotime() function is unfortunately the result of your site running on an old/outdated PHP version, and there’s no way to get around that other than the addition of ‘now’ like Brook originally highlighted on the wordpress.org forum thread you linked to from several months ago.

You yourself said, “That works, but leaves me with this message”, then highlighted the strtotime() error (in response to Brian’s code solution above, which is what I’m talking about – the one from August 14 ).

So if you change new DateTime() to strtotime( ‘now’ ), that may help with that error. If not, then regardless of us or our documentation or anything at all, you will continue to get that error until you upgrade that site’s version of PHP.

So this seems, to me, to leave the only outstanding issue then be the failure of the tax_query filter to work correctly.

The problem with that seems to be that you’re going one dimension too short in your tax_query array. So, instead of this like you currently have:


'tax_query' => array(
'taxonomy' => 'tribe_events_cat',
'field' => 'slug',
'terms' => 'grotekerkplein',
'operator' => 'NOT IN'
),


Try specifying those query parameters like this:

'tax_query' => array(
array(
'taxonomy' => 'tribe_events_cat',
'field' => 'slug',
'terms' => array( 'grotekerkplein' ),
'operator' => 'NOT IN'
)
),


[George]

Hi @wiedemeier,

Thanks for reaching out to us!

1. Where exactly is this happening on your site?

2. Have you written any custom code whatsoever? If so, please copy it all into various Gists at http://gist.github.com, and then share links to these Gists in your response.

Thank you!
George

[George]

Hey Markus,

Both of the links you shared let me to “404 – Not Found” error pages on your site, so I wasn’t able to check out the pages directly. I’m curious though – do you mean that you downloaded a .po file for The Events Calendar from http://translations.theeventscalendar.com for your language, and activated it, and everything else translates fine except those two strings?

If so, what .po file are you using?

If the .po file itself is missing a translation, then the only solution is to add the translation and re-upload the modified .po file.

Let me know if you can make these pages live again – I will check them out. It should be helpful because it also possible that this un-translated title is being generated by your theme.

Thanks!
George

[George]

Hey Salih,

Sorry to disappoint, but we unfortunately don’t have many specific recommendations here either. We also do not officially endorse any such plugin like this.

Have you browsed specifically for WooCommerce add-ons?

It sounds like your best option is to only search for something like this on the official WooCommerce Extensions page here → http://www.woothemes.com/product-category/woocommerce-extensions/

Our ticketing plugin should be compatible with any of the extensions there.

Check out the official WooCommerce extensions and see what you find! 🙂

Thanks,
George

[George]

Hey Slwinter,

Can you clarify exactly what you mean when you write this:

in a month view, it doesn’t look quite right.

Let us know what you mean and we’ll take a closer look. Please note, however, if what you’re referring to essentially comes down to the display of things in Month View, then that is the result of the way your theme is made to look and we cannot offer support to customize the appearance.

Thank you!
George

[George]

Hey Aindreas,

There is unfortunately not a way to add more dates and times to an individual event at this time 🙁

It may be simplest to just make three events, and only sell tickets on the first day which gives access to all three events – then, manually enter the event information from the other two events, with links to the events, in the top of the description for the events.

Not ideal, and I’m sorry for the limitation here. But other than using some weird configuration of Events Calendar Pro’s “Additional Fields” feature, this is the best option I can think of. Speaking of that “Additional Fields” feature, you can learn more about that here → https://theeventscalendar.com/knowledgebase/pro-additional-fields/

That may make it a bit easier to add the information for the other events in that series, and have it auto-display…just an idea.

I hope these ideas help!

— George

[George]

Hey Leigh,

You can definitely make such changes – however, they’re a bit tedious to make, to be honest. You’d have to edit core admin-views directly in the plugin code, which means that before updating to the next version, you’ll need to back up your changes and then manually add them back in after the update 🙁

But the gist of making such changes is just to head right into the plugin files and navigate to the /src/admin-views folder. This is where the admin templates all live. For example, to change the “Select a state” text to “Select a county”, head to /src/admin-views/venue-meta-box.php and head to around line 92 or so to find that text to change there.

There is a secondary option, which still requires custom coding, but relies on filtering the gettext strings instead of making manual file edits. So this might be more appealing since you won’t have to manually edit the files after each plugin update.

Check out this method here: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

I’d personally recommend doing what you can with the second option, and then if you can’t change a specific change somewhere for some reason, fall back to the first option and just note the change and keep a backup somewhere for easy access.

I hope this helps!

— George

[Author]

Posts