[George]

Thanks for the update Ben, glad things are a bit better off than before. Our support droid will auto-close this thread after 15 days of inactivity but I will leave it open at least until then! 🙂

In the event that this closes before our next update is made, never fear – when an automatic update is announced in your wp-admin dashboard, you can read the “Readme” of the update which will list all of its new changes and improvements. If a fix for this is included in the release, it will be listed there.

Stay tuned to new plugin updates!

Best of luck with your site in the meantime,
George

[George]

Want to get technical? 🙂

Hey Andy (and Anthony, if you’re interested!),

I’ll mostly refrain from doing so here for the sake of bringing Anthony’s support thread to a close, but here’s a general roadmap of where the feed is generated from, which should provide a solid base for further exploration and tinkering if you’re interested in that – which I know you are! 😀

1. Tribe__Events__iCal::generate_ical_feed() – this is, as the method name implies, where the rubber hits the road and the actual feed content is generated.
2. Tribe__Events__iCal::get_month_view_events() – this is a private method that the above method calls, and as its name implies, this gets the month’s events. This method’s inner workings dictate much of the nuances of event retrieval that I shared with Anthony above, i.e. you’ll see that its query parameters have ‘posts_per_page’ set to -1 which means “get all events”, BUT it’s still limited by month, so “all” really means “all in this month”.
3. Tribe__Events__Template__Month::calculate_first_cell_date
4. Tribe__Events__Template__Month::calculate_final_cell_date()
5. The tribe_ical_feed_month_view_query_args() filter – this filter uses the two methods in #3 and #4 above, which tell The Events Calendar what a month actually is – i.e. these two methods above are what define “September 2015” as starting on Tuesday Sept. 1 and ending on Wednesday Sept. 30, respectively. Using this filter is how you could in theory tweak the iCal feed generation code to reach beyond Sept. 30, but it’s a bit trickier than it might seem to get this to work consistently and solidly.

So that’s the sort of “tree” of calls and code that generate all this relevant stuff. I hope that’s helpful for tinkerers and explorers out there 🙂

Cheers!
George

[George]

Hey Jose,

Thanks for your interest in the plugin!

At this time there are no multi-year licenses, only annual licenses that you can then renew every year as desired. There is a 30% renewal discount.

I hope this isn’t disappointing and helps – let me know if it does and/or if you have any other questions! 🙂
Thanks,
George

[George]

Hey @yvrmark,

Thanks for the kind words! 😀 Glad you’re finding these additions useful!

Feedback like this is awesome to hear and brightened up my morning quite a bit, thanks so much for sharing it. Stay tuned for even more improvements over the coming months, some exciting things are afoot!

Cheers,
George

[George]

Hey Alice,

It is unfortunately not possible to do this via a shortcode. However, if you need to add extra content and customize the events template, you can do so with our powerful templating system. This system is described in detail here → https://theeventscalendar.com/knowledgebase/themers-guide/

That is currently the best option here 🙁 Let me know if this helps and/or if you have any further questions!

Thanks,
George

[George]

Hey Cristiano,

Sorry you’re having trouble here! Though it sounds like a simple step, I’d recommend first heading to http://theeventscalendar.com/my-account/license-keys and using the “Disconnect Now” link to disconnect the license there.

Once it is no longer showing in your dashboard, head back to your site and try to enter the license key there again. I hope this helps!

If not, then in your reply can you share your system information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Jane,

This is unfortunately not quite possible with CSS – but it should be possible with just a little bit of custom PHP instead. Try adding code like the following to your theme’s functions.php file, and let me know if it helps! 🙂


add_filter( 'tribe_events_event_schedule_details_inner', 'tribe_support_1004326', 10, 2 );

function tribe_support_1004326( $inner, $event_id ) {
return tribe_get_start_time( $event_id );
}


Cheers,
George

[George]

Hey Cedric,

Thanks for the kind words about the plugin! I’m glad that some of our demo videos and other resources were helpful. As for your questions, I’m happy to answer them and will do so in the order they were presented, as follows:

Is there a video or demo of how the administrative event approval feature would work?

Unfortunately, there is not a video of this at this time. 🙁 It’s a very simple process though, and is basically as simple as clicking the “publish” button on a submitted event like you would do for a post or page on your site.

Additionally, is it correct that this plugin costs $89?

Community Events does, indeed, cost $89 for the single-site license.

My question is, to get the features I’ve listed, do I need to download the free Event Calendar and purchase the Community Events and iCal Importer plugins, or are there other plugins I will need to acquire?

This is correct – however, in your questions you only mentioned functionality that Community Events was required for (i.e. event submission, admin approval of said submissions, etc.). Do you, in fact, also need iCal importing functionality? If so then buying that plugin is indeed also required here, but if not, then the free version of The Events Calendar and the premium Community Events add-on are all that’s required.

You do not need to by Events Calendar Pro or any other add-ons for the functionality you described.

Let me know if this information helps! 🙂

— George

[George]

Hey Rob,

It sounds like this feature may indeed be supported out-of-the-box, if I understand things correctly. With our plugins as-is, you can set a limited ticket stock for an event. So if you have an event every day, and then create a ticket with a limited stock for each of these events, users will indeed only be able to buy whatever that number of tickets is for a given event.

As for displaying the stock “on the calendar”, can you elaborate a bit more on this? I’m just curious for some details so I can best answer this question – what you’re hoping to accomplish may require some custom code, as the ticket stock by default does not show anywhere on the front end unless you manually write something like “Only 50 tickets available, buy soon!” in your event description, for example.

I hope this information helps!

Cheers,
George

[George]

Hey Annie,

I’m sorry you’re disappointed with the plugin! It sounds like you may also be disappointed with our support limitations and how we don’t offer custom development for the price of a license – I’m sorry about this, too. What could we have done better to set these expectations more clearly and therefore have, hopefully, saved you some time in all this? Let us know.

Now as for your main question about how to get a refund, the first step is to find your original receipt email from us from when you bought the plugin. Note that this is not your PayPal receipt or something like that – it’s an email from theeventscalendar.com which should include your Order Number and license keys.

Forward this email to [email protected] with a link back to this forum thread for reference. We’ll issue the refund immediately if your purchase was made in the last 30 days.

I’m sorry about your frustration and disappointment with things Annie. Hopefully our refunding your purchase is a step towards making things right, and any feedback you can provide on top of this on how we can improve will only add to that goal. I thank you in advance for any such feedback if you can provide it!

P.S. – Today is Saturday so our support team is offline, I just checked in on the forums and saw your post and wanted to help. So if you don’t hear back from us until Monday, don’t fret! We’ve not lost track of your request, and will still issue the refund as soon as possible. We’re just out of office for the weekend, as things go 🙂

Sincerely,
George

[George]

Hey Jeff,

Sorry you’re having some trouble here – you should be able to find such a URL by simply appending /ical to your main /events URL. So, for example, if your site was jeff-example.com, the iCal URL you can get events from should be jeff-example.com/events/ical

If this is not the case, let me know – and reply with your site’s system information if possible, so we can help troubleshoot a bit. (Here’s how to share your system information, by the way → https://theeventscalendar.com/knowledgebase/sharing-sys-info/)

I hope this helps! 🙂
George

[George]

Hey @Alessandro,

I’m sorry you’re having trouble here!

I’d recommend first running through our full set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

These issues are likely theme- or plugin-conflict-related and these steps will help reveal if that’s the case.

In the meantime, can you also clarify what version of The Events Calendar is active on your site? It doesn’t show in your “System Information” for some reason, but may be relevant here.

Thank you!
George

[George]

Hello!

Custom layouts are indeed possible, including one like this.

Most of the time, it unfortunately requires custom code, which we do not offer support for here 🙁

While we can’t help with the customization on a code level, we do have a thorough guide to making custom layouts here that you should read if you haven’t already → https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know if you have any follow-up questions here, or if there’s anything else I can help with!

Cheers,
George

[George]

Hey Dan!

Thanks for reaching out, and for considering our plugins at all to begin with. I totally agree with your concerns about spending money on something without knowing if it’ll do the job, and am happy to answer your questions here. I’ll do so in the order you’ve presented them. One thing to note, however, is that we have a 30-day refund policy whereby you can get a refund immediately for any reason. This affords a sort-of “trial” period, so if you’re interested, you can definitely just buy the plugins you’d like and try them out first-hand on your site. If they don’t meet your needs, request a refund and we’ll do so immediately 🙂

As for your questions point-by-point:

1. There is a MAIN site that will create and sell tickets to the big events. We will want to show events in widgets on all sub-sites.

If you mean that the events will exist on the main site, and then be “pulled in” on other sites on the network, this is unfortunately not possible “out-of-the-box” and would require some extensive code customization.

2. Sub-sites will be created for Instructors that will hold training camps. We need them to be able to create their own events/tickets. But need Super-Admin to be able to view/edit these as well. Can these only show on the sub-site they were created by?

If you create the tickets on the sub-site, then yes, they’ll only show on that specific sub-site unless you were to do some extensive code customization to show them elsewhere.

3. Each event will have multiple tickets with different prices. (ex. Basic-$299 / Pro-$499 / Ultimate-$799)

Yes! This works out-of-the-box quite nicely across all of our ticketing add-ons 🙂

4. Ability for event Admin to check people in as they arrive at event.

Yes! Our ticketing add-ons have an “Attendees” feature that suits this functionality very well. Each ticket has a security code ensuring proper check-in functionality, too.

5. Guest Checkout so we can sell a ticket to someone if they show up without one.

This is unfortunately something that would be dictated by your eCommerce platform. So, e.g. if you have WooCommerce active and our WooCommerce Tickets add-on, then Guest Checkout features are all up to WooCommerce and how you configure it. I unfortunately do not know what’d be required for such configuration, but checkout is powered by WooCommerce, so if you can get proper checkout of products working with Guests, then our ticketing add-on should work fine with that.

6. Ability to follow up / email people who have purchased tickets.

By default, users have to enter their email address at checkout, so you will indeed have all of their email addresses in your site. How you use those email addresses is all up to you, so while there is not “follow-up email” functionality built into our add-on specifically, in essence yes this ability to contact your customers does generally exist.

I hope all this information helps!

Cheers,
George

[George]

Hey @nccrp,

This is unfortunately not possible without some custom CSS 🙁 while we don’t offer support for customizations officially, if you specify which categories on your events page you’d like to have hidden, I can take a look and hopefully offer some example CSS to get you started on this customization.

Cheers,
George

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