How do I get a refund?

[Annie]

I’m extremely unhappy with the PRO version. Not worth the $89 I spent and would like to get a refund. I’m not a high-end coder and that seems to be the only way to make simple appearance edits and this was a waste of money for me. The fact that its impossible to contact someone directly doesn’t help.

[George]

Hey Annie,

I’m sorry you’re disappointed with the plugin! It sounds like you may also be disappointed with our support limitations and how we don’t offer custom development for the price of a license – I’m sorry about this, too. What could we have done better to set these expectations more clearly and therefore have, hopefully, saved you some time in all this? Let us know.

Now as for your main question about how to get a refund, the first step is to find your original receipt email from us from when you bought the plugin. Note that this is not your PayPal receipt or something like that – it’s an email from theeventscalendar.com which should include your Order Number and license keys.

Forward this email to [email protected] with a link back to this forum thread for reference. We’ll issue the refund immediately if your purchase was made in the last 30 days.

I’m sorry about your frustration and disappointment with things Annie. Hopefully our refunding your purchase is a step towards making things right, and any feedback you can provide on top of this on how we can improve will only add to that goal. I thank you in advance for any such feedback if you can provide it!

P.S. – Today is Saturday so our support team is offline, I just checked in on the forums and saw your post and wanted to help. So if you don’t hear back from us until Monday, don’t fret! We’ve not lost track of your request, and will still issue the refund as soon as possible. We’re just out of office for the weekend, as things go 🙂

Sincerely,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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