Want to make sure we purchase correct product for WPMU site

[Dan]

Hello, we have a WPMU site that sells tickets for multiple events in different cities. Currently we use the Eventbrite Tickets plugin but would like to move away from them and do it on our own. We are thinking that WooCommerce Tickets with Multisite License will work. We already have Event Calendar Pro. I will try to explain our confusion as simply as I can….

1. There is a MAIN site that will create and sell tickets to the big events. We will want to show events in widgets on all sub-sites.
2. Sub-sites will be created for Instructors that will hold training camps. We need them to be able to create their own events/tickets. But need Super-Admin to be able to view/edit these as well. Can these only show on the sub-site they were created by?
3. Each event will have multiple tickets with different prices. (ex. Basic-$299 / Pro-$499 / Ultimate-$799)
4. Ability for event Admin to check people in as they arrive at event.
5. Guest Checkout so we can sell a ticket to someone if they show up without one.
6. Ability to follow up / email people who have purchased tickets.

We need to make sure we are not spending money on something that wont work for everything.

This is a time sensitive issue and we are eager to hear your response.

Thank you in advance!

[George]

Hey Dan!

Thanks for reaching out, and for considering our plugins at all to begin with. I totally agree with your concerns about spending money on something without knowing if it’ll do the job, and am happy to answer your questions here. I’ll do so in the order you’ve presented them. One thing to note, however, is that we have a 30-day refund policy whereby you can get a refund immediately for any reason. This affords a sort-of “trial” period, so if you’re interested, you can definitely just buy the plugins you’d like and try them out first-hand on your site. If they don’t meet your needs, request a refund and we’ll do so immediately 🙂

As for your questions point-by-point:

1. There is a MAIN site that will create and sell tickets to the big events. We will want to show events in widgets on all sub-sites.

If you mean that the events will exist on the main site, and then be “pulled in” on other sites on the network, this is unfortunately not possible “out-of-the-box” and would require some extensive code customization.

2. Sub-sites will be created for Instructors that will hold training camps. We need them to be able to create their own events/tickets. But need Super-Admin to be able to view/edit these as well. Can these only show on the sub-site they were created by?

If you create the tickets on the sub-site, then yes, they’ll only show on that specific sub-site unless you were to do some extensive code customization to show them elsewhere.

3. Each event will have multiple tickets with different prices. (ex. Basic-$299 / Pro-$499 / Ultimate-$799)

Yes! This works out-of-the-box quite nicely across all of our ticketing add-ons 🙂

4. Ability for event Admin to check people in as they arrive at event.

Yes! Our ticketing add-ons have an “Attendees” feature that suits this functionality very well. Each ticket has a security code ensuring proper check-in functionality, too.

5. Guest Checkout so we can sell a ticket to someone if they show up without one.

This is unfortunately something that would be dictated by your eCommerce platform. So, e.g. if you have WooCommerce active and our WooCommerce Tickets add-on, then Guest Checkout features are all up to WooCommerce and how you configure it. I unfortunately do not know what’d be required for such configuration, but checkout is powered by WooCommerce, so if you can get proper checkout of products working with Guests, then our ticketing add-on should work fine with that.

6. Ability to follow up / email people who have purchased tickets.

By default, users have to enter their email address at checkout, so you will indeed have all of their email addresses in your site. How you use those email addresses is all up to you, so while there is not “follow-up email” functionality built into our add-on specifically, in essence yes this ability to contact your customers does generally exist.

I hope all this information helps!

Cheers,
George

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