[George]

Hey Erin,

I’m sorry that recurring events are causing some trouble for you – what sorts of events do you get duplicates for? In other words, do duplicates appear for any recurring event you create, or are there specific settings that seem to create duplicates?

[George]

Hey Nicholas,

I wanted to jump in again to report that we actually just recreated this problem – sorry about that! This appears to be a recently-introduced bug. The widget works fine for us without filters, but once filters are applied, the issue does intermittently appear after all 🙁

Really sorry about this Nicholas! We’re logging a development ticket to get a fix for this included in the next release and hopefully this won’t be an issue for long.

Please let me know what you think about this and if I can help in any way here.

Sincerely,
George

[George]

Hey Nicholas,

Sorry this isn’t working quite right – I’m curious, when did this issue start happening? e.g. has it been present the whole time you’ve had the calendar plugin installed? Or did it only arise after some customizations, or after a recent update of something on your site, etc.?

Also, can you share your system information with us as described here? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
George

[George]

Hey Lee!

Thanks for buying both plugins, glad to have you as a customer 🙂

Wording and other details about various plugin “views”, including the emails, can be edited by making customized versions of the templates found in our plugins’ src/views directories.

If that sounds confusing, it’s not. Basically, if you take anything found in one of our plugin’s src/views directory and make a duplicate version of it in your theme (in a new folder there called /tribe-events), then this theme version will be loaded instead, so you can then make all sorts of tweaks and customizations in these theme versions of plugin views.

This whole process is described in detail, with examples, here → https://theeventscalendar.com/knowledgebase/themers-guide/

I urge you to check that out!

The email sent to users after buying tickets is in The Events Calendar’s plugin files at /src/views/tickets/email.php.

Now one thing you mentioned was the “Confirmation screen” – if this is the confirmation screen in the checkout process, then this screen is likely actually generated by Easy Digital Downloads itself, not The Events Calendar or EDD Tickets. There are similar methods for customizing EDD views, however, and they have great documentation so it should be another fairly simple customization to make.

I hope this all helps! 🙂

Cheers,
George

[George]

Hey @lee,

Thanks for reaching out! I’m sorry to bear the news that there are, unfortunately, not many options here 🙁 At present, you can make individual events hidden or password protected and such, but there are currently no features for creating a whole separate calendar with these properties.

I’m sorry to disappoint here – let me know if this information is helpful and/or if there is anything else that I can help with!

— George

[George]

Hey @tommy,

This is indeed possible but would require some custom coding. We unfortunately do not support custom coding so this isn’t something we can totally help with, but I’m happy to share some general ideas to hopefully get you started on the path towards customization.

First and foremost is how to store the Redirect URL for each event – assuming each one will have a different URL that it will redirect to.

For this, I think a great solution would be using Events Calendar Pro’s built-in “Additional Fields” feature. You can learn how to use this feature here: https://theeventscalendar.com/knowledgebase/pro-additional-fields/

Next, in the list view templates for events, you can edit the current title-generation code so that instead of the single-event permalink being the title link, your custom URL is. This is where the custom coding comes into play, but to get started on this I’d recommend first reading our Themer’s Guide to learn how to make custom events templates → https://theeventscalendar.com/knowledgebase/themers-guide/

If you use those principles and play around with this a bit, I’m sure you’ll be able to make something useful.

Best of luck with your customizations!

George

[George]

Hey Dustin,

Sorry things aren’t working well here, we can definitely help out and there are a few things I have in mind to get us started.

One thing, right off the top, is to address your comment about providing login creds – can you refrain from doing so, actually? It’s indeed a fast way to troubleshoot but we cannot log into customer sites for any reason, and so if you post info here it would be a security risk for you and your site.

With that disclaimer out of the way, on to your issue itself:

1. Can you take a screenshot of the recurrence options you have set up for this event? You can then upload that to Imgur.com or something and share the link to that in your response…this will be immensely helpful and I’ll try to recreate your problem with this information.

2. Can you clarify if this happens with all recurring events, or just the one you’re describing in your thread? If you’re not sure, can you create a test recurring event with a simple recurrence pattern and see if the problem persists with it?

3. Do your recurring event instances appear fine in your admin, but just don’t correctly populate the front-end calendar on your site? Or if you try to find the future instances of these recurring events, are they missing from your site’s admin area as well?

Thanks Dustin!

— George

[George]

Hey Mike,

I’m really sorry about this bug! And that I didn’t see it myself!

The “organizer” label isn’t quite hard-coded there, it’s still fully translatable, but it should be calling in the organizer label dynamically for our filter to work. Here’s how to replace that to get the code I recommended to work:


<?php if ( isset( $organizer ) && $organizer && tribe_get_organizer() != '' ): ?>

<span class="tribe-organizer">
<?php echo esc_html( sprintf( __( '%:', 'tribe-events-calendar-pro' ), tribe_get_organizer_label_singular() ) ); ?>
<?php echo tribe_get_organizer_link(); ?>
</span>

<?php endif ?>


Let me know if this helps! I will make a ticket for our developers to fix this immediately.

[George]

Thanks @Hans-Gerd!

The 3.12.2 Maintenance Release just shipped last night – let us know if you can update to it and, if so, if anything improves on your site.

Cheers!
George

[George]

Hey @Gloria,

To find that tribe_get_related_posts() function, you’ll need to head to your Events Calendar Pro plugin files and then navigate specifically to src/functions/template-tags/general.php.

As for finding out more about the code running in the single venue template, to find this out you can head to your Events Calendar Pro plugin files and then navigate to src/views/pro/single-venue.php

I hope this all helps!

[George]

Hi @wanganuiedc

Sorry to hear that you’re having the same problems!

Did you run through the troubleshooting steps I linked @gsacarleton to? If not, run through them as described here and let us know what you find → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If that doesn’t help, does anything about this behavior change if you go to Settings > General in your site’s wp-admin and try setting the Timezone to something local to where you live? Try both a “numeric” style like “UTC-7” or something, and then also try a “named” style like “America/Los Angeles” for example. See if any difference is made there.

Finally, I’m curious: what are your site’s permalinks settings? e.g. are they /%postname%/, for example? If you change this setting, then click “Save Permalinks”, does the behavior of your issue change at all?

Thanks!
George

[George]

I’m so sorry to bear this news Amy, but we just kicked off the Beta and are closed to new applicants at this time! 🙁

I’m so sorry about that, please let me know if I can help with anything else or in any other way here.

Sincerely,
George

[George]

Hey @Rene,

Most of what you’re trying to do would require writing custom code – that is unfortunately not something we offer support for, so we can’t help out a whole lot here, but I’m happy to share some resources to get you started in the right direction.

The first thing worth sharing is our Themer’s Guide, which will describe how to customize The Events Calendar views in a safe way. Check that out here if you haven’t already → https://theeventscalendar.com/knowledgebase/themers-guide/

Next, and most important specifically to your request of displaying events by a certain category and order, is this article on using tribe_get_events() → https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

That tribe_get_events() function is how you’ll be able to get events by category and then sort them by publish date – check out that article and play around with things a bit, these resources combined should help quite a bit!

Cheers,
George

[George]

Hey @dpeschio,

I’m sorry to bear this news, but we unfortunately do not offer any support for custom code-writing and so I will have to close up this thread 🙁

If you need help with customizations, you can hire a developer – we have some well-rated developers listed here if you’re interested: https://theeventscalendar.com/find-a-customizer

Best of luck with your customizations!

Sincerely,
George

[George]

Is it possible to direct community event submissions to a specific community calendar so these events are kept separate to the main calendar?

Sorry about this news, Alex, but unfortunately what you are seeking to is not possible unless you were to do some extensive code customization far beyond the scope of support. If you’re interested in such a customization, your best bet is to hire a skilled developer to help. We have a list of some here if you’re interested → https://theeventscalendar.com/find-a-customizer

Sorry to disappoint!

George

[Author]

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