[George]

Hey @Albertoi,

This is a weak area of our plugin and something we are hoping to improve, but for now there isn’t much of a way to pull of exactly what you’re looking for. The closest thing would be to create one event that starts on Friday at the start time of the first events, and then ends on Saturday at the end time of the second event. In other words: one event that spans both days.

Then, you can sell tickets to this event, and it will show on the calendar for both days. However, you’d then need to specify in the event description something handy for users like “Friday: 11am – 2pm and Saturday: 1pm – 3pm” to make sure that the separate-event times are clear to people.

I hope this is helpful – let me know! 🙂

Thanks,
George

[George]

Hey @charrame,

Sorry that you’re having some trouble on your site! As of this time there are no known bugs where Events Calendar Pro itself causes post types to fail loading, nor does it cause layout-loading functions like locate_template or similar things to fail.

So, then, the issue seems like it would be coming from code in your theme itself. I’d recommend contacting your theme support immediately and seek for help from there.

In the meantime, one thing you can try doing is seeing if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here. If no errors pop up (i.e. no more information about this problem is given), then unfortunately the conclusion that your theme is the problem here will still stand, in which case we unfortunately won’t be able to offer much help since we do not offer support for themes or third-party plugins.

Let us know what you find! If PHP errors pop up after making that WP_DEBUG change, you can copy and paste them into Gists at http://gist.github.com and share links to those Gists here.

Cheers!
George

[George]

Hey Cliff,

The problem is, it hooks into pre_get_posts and never unfilters after use. This means running tribe_get_events, even before the main event list is displayed, results in a pre-limited query that I can’t seem to unset (and would have a hard time resetting, anyway).

Can you clarify all of the details here and how you came to this conclusion about things? e.g. when you say “it hooks into pre_get_posts”, what is “it” in your situation? Also, can you post any relevant code into Gists at http://gist.github.com or specify places in our code where you dug and found the problems that became your diagnosis here?

Happy to investigate here – sorry you’ve run into some trouble with things. Elaborate on some more details and I’ll take a closer look and see what’s going on!

Thanks,
George

[George]

Hey Antony!

The Events Calendar and Events Calendar Pro indeed use Structured Data for the events 🙂

Let me know if I can help with anything else!

— George

[George]

Hey Matthew!

I’m sorry that things aren’t working right. What you said here is important:

It doesn’t happen with every event

That indicates that this might be a problem with specific FB events themselves; can you link to the FB Events on facebook.com that have this import problem, specifically? And then can you link to one event on facebook.com that is importing correctly?

I’ll test locally myself and see if I have the same problems.

Thanks!
George

[George]

Hey @Jadecreative,

I’m sorry to hear about the events duplication issue on your site!

Does it just re-import all events every time instead of updating previously imported events?

This, yes, is unfortunately what happens at present if you try to import a file or feed that has already-imported events. Some people are working around this for now by just manually importing things, but otherwise this is a known bug and we are working hard on fixing it.

The import is set to run hourly and was first initiated on September 1, however the last update was September 6. Why is this not working?

Hm, this is an interesting issue. After you first initiated the imports on September 1, did you visit your site at all until September 6? Or did you initiate the imports and then were not able to check your site until September 6?

Thank you!
George

[George]

I’m sorry @pickleshy, we unfortunately do not offer support for helping out with custom coding. I mention this because the issue may not be the parsing of JavaScript in the file because the file itself doesn’t parse anything, it outputs the script in HTML script tags and the browser then parses it all.

The issue might instead be related to how the organizer data itself is served up to your mobile tooltip template. If you’re adding it as an array, another method for looping over an array of items than your method might work better here. A great summary of alternatives can be found here → http://stackoverflow.com/a/9329476

I’d recommend trying out alternatives for looping over organizers like in that link – otherwise, if you’re unable to get this customization working the next best thing I can recommend is to hire a developer for further custom development work.

Best of luck with your site!

George

[George]

Thanks for clarifying about how Venue-related checks were more important for your site – sorry about my misunderstanding there, I had it the other way around in my head and thought the Organizer email was of most importance.

With all this in mind, then, you are right that the Venue-specific code is not much different. And unfortunately, there is not a solution at this time 🙁

Thank you for your continued patience and persistence with this thread. Best of luck with the other Events fish you have to fry, and stay tuned to plugin updates as we’re always improving things and our conversation here has revealed an area of improvement for the Community Events plugin that we can hopefully – and promptly – fix.

Cheers!
George

[George]

Hey @charrame,

If you temporarily disable all translating methods on your site, and then go to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes, do your organizer and venue URLs work correctly?

Also, I see that you’re using version 3.11.1 of Events Calendar Pro.

Make sure that you update to the most recent versions of all Tribe plugins which are as follows:

• The Events Calendar – 3.12.1
• Events Calendar Pro – 3.12
• Community Events – 3.12

Try the first step; then try updating and then repeating the first step.

Let us know what you find by doing this!

Thanks,
George

[George]

Great! Thanks for the update Ueli. Be sure to keep good backups of all custom code like this 🙂

Best of luck with your site!
George

[George]

Hey @Mad Dog,

Do you mean that you haven’t yet tried his recommended code? If not, I’d recommend trying it – it is different than your code, and while I agree not in a major way, still in a substantive way. His code addresses the new Array structure for organizers that is the key to getting this to work, since our organizer system now enables multiple organizers instead of just one.

If you haven’t tried it, I’d recommend you do – let us know if it’s the “nail in the coffin” and finally does the trick! If it still fails, then, well, first of all: sorry to get your hopes up! 🙂 But if it fails or if you’d rather just genuinely close up this thread for a later day, let me know and we can do that too.

Cheers!
George

[George]

Hey @MIKE,

Thanks for this! To be clear, with the second style of venue and organizer-related label code in place, can you remove the first method you’ve added at the top of your functions.php file?

Does this help at all? I’ve checked our code and these labels should be changing – let me know if this helps.

If not, then can you take a screenshot of the labels on your site that are not changing? Then, upload this screenshot to a site like Imgur.com or something, and share the URL in your reply here so we can see it…

Thank you for your patience here!

[George]

Hey @Hans-Gerd,

I’m really sorry to hear that the issues persist and that nothing useful was revealed from that testing…this is an odd issue, and on I cannot reproduce, so definitely keep us posted over the next few days about what you find with your local testing!

In the meantime, we will have a Maintenance Release shipping this week that might help here – if you see that update come out, update to that version and see if anything improves 🙂

Cheers, and keep us posted!
George

[George]

Thanks for the update and for this information Charles, much appreciated! Did you happen to contact Yahoo Small Business’ support team for help with this? If so, what did they say, if anything?

I don’t reproduce your issues and there’s nothing on the WordPress side of things that sounds problematic with your site setup…so with these things in mind plus the fact that the 404 pages being served up are server-style ones and not WordPress 404 templates, I suspect there is a server or .htaccess related issue here which Yahoo Small Business’ support team should be able to offer some insight on.

Let us know if you reach out to them!

Thank you,
George

[George]

Nice!

Best of luck with your site 🙂

[Author]

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