Recurring Events won't display beyond the original event date

[cakeandeatitdesigns]

I have the events calendar pro set up on a client site and they recently went to add a new recurring event but for some reason none of the recurring instances are showing up on the calender. The only one that appears is the original event. I have tried changing the start date to something in the past as well as in the future, but that didn’t help. I tried creating a new event, but that didn’t help either. If you could please let me know what might be causing this issue that would be great. I can provide login creds if they are needed.

Thanks!

Dustin

[George]

Hey Dustin,

Sorry things aren’t working well here, we can definitely help out and there are a few things I have in mind to get us started.

One thing, right off the top, is to address your comment about providing login creds – can you refrain from doing so, actually? It’s indeed a fast way to troubleshoot but we cannot log into customer sites for any reason, and so if you post info here it would be a security risk for you and your site.

With that disclaimer out of the way, on to your issue itself:

1. Can you take a screenshot of the recurrence options you have set up for this event? You can then upload that to Imgur.com or something and share the link to that in your response…this will be immensely helpful and I’ll try to recreate your problem with this information.

2. Can you clarify if this happens with all recurring events, or just the one you’re describing in your thread? If you’re not sure, can you create a test recurring event with a simple recurrence pattern and see if the problem persists with it?

3. Do your recurring event instances appear fine in your admin, but just don’t correctly populate the front-end calendar on your site? Or if you try to find the future instances of these recurring events, are they missing from your site’s admin area as well?

Thanks Dustin!

— George

[cakeandeatitdesigns]

Hi George,

Here is a screenshot of the recurrence options for the event that is not working correctly. http://imgur.com/LyrJBHd

I tried adding a new event that recurred every other week and that one also did not show up properly on the calendar. It shows the first instance and then none of the others.

The test event that I added also is only showing the first event in the admin section. But the original event that was created is showing all of the instances in the admin.

I will note that I saw there was an update to the plugin this morning and I installed that in the hopes that it would solve the issue(but it didn’t). So now the events calendar plugin versions are 3.12.2 for the base plugin and 3.12.1 for pro.

Please let me know if you need anymore info from me.

Thanks!
Dustin

[George]

Thanks for this, Dustin! I recreated an event with your exact same recurrence settings and did not reproduce this issue…just to be 100% certain, if you go to Events > Settings in your wp-admin, is this setting currently checked?:

If so, un-check it and see if things improve once you save your changes.

Thanks for your patience with me here Dustin – I’m able to produce this recurring event without issue, so we’ll have to do some more troubleshooting to figure out why it’s behaving differently on your site. The above question is a good place to start, but if you find that this option is unchecked already, I’d recommend you go one step further and try running through our troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step in the process, make another test event with similar rules as your original. These are just test events; you can delete them after testing 🙂

But check each event once it’s created. Does this problem persist?

If it suddenly works as expected on one event in that debugging process, then whatever you deactivated last before it started working is likely causing a code conflict with the plugin.

Let us know what you find!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts