[George]

@Pinder,

I’m sorry for your frustration. There are two things you can do from there that will bring us closer to a solution:

1. Add the CSS code that I recommended and see if it helps – you mention not knowing how to do this, so to learn how, check out this article: https://codex.wordpress.org/Appearance_Editor_Screen

The basic idea is that you just go to Appearance → Editor in your wp-admin; here you will see the style.css file and its contents. Scroll to the bottom of this file, paste in the code I recommended, and then click “Save Changes”.

If you have any caching plugins, deactivate them for now.

2. Can you please share your “System Information”? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

—

You keep writing things like “Why can’t anyone fix this?” and such, and I just want to address these comments:

• We are actively working on helping you here.
• Please understand that your issue is not one that I can reproduce, and so at this time there is no evidence of a bug in our code specifically.
• Thus, it seems like the issue is arising from a code conflict on your site, from your theme or another plugin.
• So we are working on trying to figure out the problem.
• Our support response times are 24 hours, meaning we try to respond within 24 hours to each new reply at the latest. And this is for Mondays – Fridays only, but as you can see, even here on a Saturday I am writing this reply to try and bring about a resolution. I would not do that if I did not genuinely want to help! 🙂

Fixing this is something that is not immediate, and that we will have to work together to accomplish.

I totally understand your frustration, and appreciate your patience and cooperation with this process thus far. I only ask for a bit more of it while we investigate these issues and try out solutions.

I would appreciate it if you could acknowledge these comments here. 🙂 I am dedicated to trying to help resolve your issues, but it will just take some time and some investigation and is unfortunately not an immediate process.

Sincerely,
George

[George]

Hi Kim,

Can you please open up a new and separate thread on these forums about your specific issues? When doing so, can you also include your “System Information”? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Handling issues in separate threads allows for more efficient and organized support, and helps us see each individual issue to its own end.

Thank you!
George

[George]

Sure thing @Paul – I’m sorry to disappoint, and totally understand why you’d want a refund. Follow the steps on this page and we’ll issue your refund as soon as possible → https://theeventscalendar.com/knowledgebase/refund-policy/

Cheers!
George

[George]

Thank you for sharing that information about deactivating plugins and such – this might actually reveal the source of the conflict. I assumed it was the theme because 9 times out of 10, with the issues I saw on your page, the theme is the culprit – a plugin definitely could be, though.

I would recommend trying to activate each of those other “non-critical” plugins one at a time. After each activation, check on your Month View and see if any issues arise.

You don’t have to do these steps if you don’t want to, of course – but they might help reveal which specific plugin is causing the problems on your site.

Cheers,
George

[George]

Ah, thank you for sharing the solution @Lisa!

Best of luck with your site 🙂
George

[George]

No problem @Daniel!

For further questions of your own, would you mind posting in a new and separate thread? I know it might seem trivial, but it really does help us handle various problems in a more organized way and to see each customer’s own unique issues to the end.

—

With that in mind, then:

@BARBARA – do you happen to have any thoughts on all of this? Or any further questions, comments, concerns? No worries if not, just checking in.

Cheers,
George

[George]

Thanks for that @Annette!

I’ve tweaked the CSS a little bit, and when I test it on your site with my developer tools it works well:


#tribe-events .tribe-events-tooltip.recurring-info-tooltip {
display: none !important;
}


Try placing that at the bottom of your theme’s style.css file, and let us know if it helps! 🙂

— George

[George]

Hey Jeffrey!

This is a great idea – unfortunately, at this time there are not any default methods for doing this 🙁

I’m really sorry to bear that news! You can print the whole list of attendees, by using the “Print” button above the attendees list in the admin, but there is not a method for printing them individually at this time.

Sorry Jeffrey!

Sincerely,
George

[George]

Hey Paul,

Thanks for reaching out, and for using our plugins! 😀

I’m sorry to bear this news, but at this time no, the RSVP functionality is not integrated with Community Events. I’ve looked for specific development tickets to implement this, but at this time there are no such plans. 🙁

I’m sorry Paul! Let me know if this information is clear and helps you move forward with your project, and/or if there’s anything else I can help with.

Sorry to disappoint 🙁

Sincerely,
George

[George]

Hi Monika,

Can you please clarify what you mean by “Defined community?”

Are you saying, for example, that you want only certain website visitors from certain locations to be able to buy tickets?

Sorry if I’m misunderstanding things 🙁

Thank you!
George

[George]

No problem! 🙂 Thanks for updating here.

Cheers,
George

[George]

Hey Bailey,

Unfortunately we cannot help with custom month-views or any other sort of customization here 🙁 I’m sorry to bear that news!

Furthermore, you mention posting a screenshot but one did not post here. It was probably because of our forum software stripping out the code for security purposes – sorry about that. You can share screenshots by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

Thank you,
George

[George]

Yes, you do need a theme for your WordPress website.

Unfortunately that appears to be a custom theme 🙁 So I do not know if that theme is available anywhere for download. You can contact the owners of that site for further information though.

Cheers!
George

[George]

Hey @Gary!

To address your question reverse order, yes it is safe to relabel “Organizer” and “Organizers” as directed by this Knowledgebase Article → https://theeventscalendar.com/knowledgebase/relabeling-the-venue-organizer-sections-in-event-meta/

—

As for adding meta, there’s honestly nothing special about the Organizer post type and so the standard WordPress methods for adding, updating, getting, and deleting meta are all the best methods to use.

The most basic methods here are get_post_meta() and update_post_meta(), which you can read more about here:

• https://developer.wordpress.org/reference/functions/get_post_meta/
• https://developer.wordpress.org/reference/functions/update_post_meta/

Other articles about those functions are linked from those pages, so explore all the associated reading there if interested.

I hope this helps! 😀
George

[George]

Hi Kate,

Thanks for reaching out.

I would recommend doing the full set of conflict-testing steps here, because I checked out your page and was met with this JavaScript error in the console when I tried to paginate through the months:

NetworkError: A network error occurred.

So it appears that there is a code conflict, or numerous ones, causing all of this.

Here are the complete steps → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step, check out the events page and notice:
1. Are the icons showing now?
2. Does clicking next month/prev month work?

If either one becomes “YES”, let me know when that happens in the process and the last thing you did before it worked.

Thank you 🙂
George

[Author]

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