[George]

This reply is private.

[George]

Hey there @websource,

Fixing the layout in your screenshot would unfortunately require some custom CSS 🙁

We can’t quite help with custom CSS much, but if possible can you share a link to the website where this is happening? I will make a “test” order on an event to get some tickets in my cart, then get to the checkout page in your screenshot and try to recommend some CSS to fix things.

Cheers,
George

[George]

Unfortunately the events only come in from Facebook at this time, you cannot publish an event on WordPress and have it go to Facebook…

I’m sorry to bear this news. Please let me know if I can help with anything else!

— George

[George]

Hey James,

We unfortunately cannot help with custom coding projects 🙁 Furthermore, our support hours are only Monday through Friday, and our goal is to get replies to folks within 24 hours. So apologies for the delayed response over the weekend!

Despite us not being able to help with custom code, I’m curious – why are you explicitly stating the timezone here instead of just letting WordPress handle the timezone? It’s odd to see you using date_default_timezone_set(‘Europe/London’) – why not just go to Settings > General in your site’s wp-admin and set the timezone there to London, and then remove this date_default_timezone_set() function call?

Thanks,
George

[George]

Hey Roos! Thanks for your interest in our plugins 🙂 Here are answers to your questions in the order they appear:

1. Do I need to purchase Calendar Pro and Ticket Pro (so 2 licenses) to be able to make customers to purchase tickets?

No, you do not need Events Calendar Pro. You only need these free plugins:
• The Events Calendar
• WooCommerce
• Event Tickets

And then this one premium add-on plugin:
• Event Tickets Plus

2. Is it possible to export a list of e-mail addresses and names of the attendees?

Yes! Each event with tickets has an Attendees management page with export, print, and check-in features.

3. Is it possible to book a ticket for a free event as well (so no cart/check-out, but that I do have to subscribe)?

Yes – there is a “RSVP” ticket type available, which you can use on events by itself or side-by-side with Premium ticket options too. This option only asks people for their name and email address, and no payments or cart process are needed or used.

4. Is it available in Dutch?

Somewhat – our plugins indeed come with translation files, but admittedly some of these are incomplete 🙁 We unfortunately do not have a Dutch-speaking person on our team, so have to rely on community submissions for Dutch translations and community submissions are sporadic and incomplete. Furthermore, our plugins are not 100% compatible with plugins like WPML at this time.

I’m sorry if anything here is disappointing – let me know if this information helps!

Sincerely,
George

[George]

Hey @Brian,

There is unfortunately not an easy or straightforward way to go about doing this at this time 🙁

The best way to deal with these sorts of transfers is to use “Order”-related controls for WooCommerce itself, which are part of WooCommerce and not Event Tickets but should be quite handy when editing Ticket orders. You can learn the basics of managing orders on this page from the WooCommerce site, which itself links to other helpful articles for more specific information → https://docs.woothemes.com/document/managing-orders/

I hope this helps!

George

[George]

Hey @dtcaldwell,

You should be able to do this without issue by using WordPress Core’s own function called “add_post_type_support()”, which you can read about in-depth here → https://codex.wordpress.org/Function_Reference/add_post_type_support

Here’s an example of some code with it that you could add to your theme’s functions.php file to add excerpts to Venues:


if ( class_exists( 'Tribe__Events__Main' ) ) {
/**
* Adds excerpts to the "Venue" post type.
*
* @link http://theeventscalendar.com/?p=1044777
*/
function tribe_add_excerpts_to_venues() {
add_post_type_support( Tribe__Events__Main::VENUE_POST_TYPE, 'excerpt' );
}

add_action( 'init', 'tribe_add_excerpts_to_venues' );
}


I hope this helps!

Cheers,
George

[George]

Hey @Fifty,

Thanks for reaching out. What you described is indeed possible, if each Venue owner has an account on your website. If you then use the Access Control settings within Community Events to make it so that only people on your site who have accounts can submit events on the Community Events submission page, things will work almost exactly like you described here…

I hope this information helps!

Cheers,
George

[George]

Right on! Thanks for the update @Douglas 🙂

George

[George]

Hey @cesar,

Unfortunately none of the things you listed have a default template tag function included in the plugin 🙁 That means you would have to code these template tags yourself and/or hire a professional developer to help. We maintain a list of well-reviewed developers of this type on this page → http://m.tri.be/18k1, but otherwise cannot help much with this customization process 🙁

I am sorry to disappoint but wish you the best of luck with your customizations.

Sincerely,
George

[George]

Hey @Ian,

Sorry to hear about this! I’m curious about several specific pointed questions – if possible, please address of these points specifically in the order they appear:

1. Can you share a URL to where we can see this issue happening in person?

2. Can you share your “System Information” with us here? This article shows how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. Can you specify what your site’s permalinks settings are if you just literally go to “Settings → Permalinks” in your wp-admin dashboard? What is the setting here? Is it /%postname%/, for example?

4. Does anything improve with this issue if you follow the steps outlined in this article? → https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

5. If the answer to #4 is “no”, and if possible, please temporarily activate a default theme on your site like Twenty Sixteen. In this theme, does the exact same behavior happen?

---

Your answers to these 5 questions will provide a ton of helpful information regarding the nature of these issues and help us pinpoint the problem – thank you in advance for addressing them all!

Sincerely,
George

[George]

Hey @websource,

In your “System Information”, it doesn’t seem like there’s WooCommerce installed on your site or any other eCommerce plugin. Such a plugin is required for its corresponding ticketing option to be available.

I hope this makes sense – the long and short of it is that you’ll need to install WooCommerce to have a “paid” ticket type. WooCommerce is what will handle the actual payment collection and all that; our Tickets plugins just create the actual Ticket post type and all of its associated features and functions.

WooCommerce is totally free; check it out here → http://woothemes.com/woocommerce

Cheers,
George

[George]

Hey @Dien,

I’m sorry to hear about this!

Can you share your “System Information” with us so we can try and investigate this problem? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers,
George

[George]

Hey Philip,

It unfortunately would not be possible to create this exact sequence of events with the existing tools of the recurring events feature 🙁 I’m sorry to bear that news!

In regards to exclusions, exclusions work for me when I test them on my local site – and so I’m wondering, can you share your “system information” with us so I can investigate why that might be happening on your site but not mine? You can learn how to share this information by reading this article here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers!
George

[George]

Hey Diane,

We unfortuantely cannot provide much help with code tweaking and such, but I’m interested in why the code you shared did not help with this…it looks fine to me. To be clear, did you also add the corresponding and required line of code that looks like this:


add_action( 'wp_enqueue_scripts', 'dequeue_tribe_events_scripts_and_styles' );


If you did not add a line of code like this in addition to the code you shared above, then I would recommending adding both the original block of code and the line of code above to your theme’s functions.php file.

See how things behave.

If issues continue to persist, try setting a different priority on the line of code I shared in this reply – for example, you could tweak the code to have a priority of 99 like this:


add_action( 'wp_enqueue_scripts', 'dequeue_tribe_events_scripts_and_styles', 99 );


I hope this helps!

— George

[Author]

Posts