[George]

Hey Matt,

Thank you for reporting this. This is definitely something worth looking into and fixing, and while there’s unfortunately no immediate action I can take on this bug itself, I will create a bug ticket for our developers to investigate this at some time in the near future. Hopefully, since we are hoping to update Select2 anyways, we can knock out this bug while improving the plugin itself.

I’m sorry about the lack of immediate action here; but I appreciate you sharing this bug with us and am writing up a bug report right now.

Let me know if you have any thoughts on this or any other questions I can help with!

— George

[George]

Hey Kate!

Is there a way for me to manually enter attendees who have already registered from the backend?

Unfortunately no, there is not 🙁

Also how does it gather the attendees name and email address? Does it take this information directly from the checkout with credit card? What happens if an attendee is using someone else’s credit card to register? Will it show up under a different name?

No, our plugins and WooCommerce itself DO NOT read credit card data. The payments, and thus card-reading and such, are all handled by whichever eCommerce platform is processing the payment, like PayPal, Stripe, or other processes.

The attendee data comes from the data of the checkout forms, which the user has to manually fill out. If they pay with another card, the data they enter in the form is what is used; no card data is read.

Finally, is there any way to collect more information from attendees such as a phone number?

Attendees provide names, address, email address, and phone number, but other than that, no, you cannot collect more information at this time unless you were to customize the code to enable that. We cannot help with such customizations; however, we are working on features that will enable collection of more data. It’s an oft-requested feature and one we’ve been working on for a while. We are hoping to release that feature before 2017.

---

Finally, you mention having licenses for other products here. Since you have these license, can you please log into the account on this site to which those licenses are registered? Then, post any further support questions in a Premium support forum here; this forum is the “pre-sales questions forum”, and thus is open to the public, and so you posted here with an email address that is not tied to any licenses.

I will close this thread to facilitate this change; for any further questions, please post in a premium forum from your premium-license-holding account this site.

Thank you!

Cheers,
George

[George]

Hey Insan,

Thanks for reaching out. You are correct about the required plugins you listed there 🙂

The “compatible e-commerce plugin” I would personally recommend is WooCommerce. Our plugins work best with that out of all the available eCommerce plugin options.

Cheers!
George

[George]

Hey Paolo,

Thanks for reaching out! This issue is likely resulting from plugin or theme code elsewhere on your site that is limiting the excerpt length…

Unfortunately, the only to find out the exact source is to run through the set of steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If you check on the event descriptions after EACH STEP in that process, let me know what you find! If you change themes and then the descriptions show up full length, for example, then your theme would be the source of the issue…and same if you deactivate other plugins and then the descriptions show up.

Let me know what you find!

Cheers,
George

[George]

Hey Linda,

So sorry to hear about this – can you share your “system information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

---

The issue here is a bit of weird one, so let me explain:

• We had an urgent security issue arise, and so we worked hard to get an update out the door in under 48 hours from the original bug report.

• In that rush, the version of 4.0.5 that first went live on wordpress.org, for updates, had this fatal error in it. Terrible mistake!

• As soon as we noticed this, we pulled the original 4.0.5 update files.

• Then we fixed them and reuploaded them.

So basically, the first time we posted 4.0.5 it had this error. But it has now been fixed. When you updated on your site, you got the version with the error in it.

I’m really sorry about this @linda – it was a terrible mistake but from here, you should be able to basically delete the existing version of The Events Calendar off of your site, and then re-install the version 4.0.5 from here:
• https://wordpress.org/plugins/the-events-calendar/

Deleting the plugin will not erase event content, although backing up your site before doing this replacement is recommended if possible.

Let me know if you do this re-installation of the plugin and, if so, if it helps at all.

Thank you for your patience with this!
George

[George]

😀

[George]

Hey @Tanja,

This is technically possible to achieve, but would require extensive code customization 🙁

We unfortunately cannot help with code customization – please see the “Product Support” section of this page for more information: http://theeventscalendar.com/terms

Please let me know if there’s anything else I can help with. Sorry to disappoint here!

— George

[George]

Hey George,

We unfortunately do have functionality to change currency on an an event-by-event basis 🙁

Tickets from Event Tickets Plus DO come with scannable QR codes, however. This is not quite bar codes, literally, but QR codes are similar and are scannable codes – you can scan with many a free app on an iPhone or Android device.

I hope this information helps!

Cheers,
George

[George]

That’s the tricky part, Keith – I haven’t tinkered this first-hand, but you should be able to use the WordPress function update_post_meta() without much issue. (You can read more about this function here → https://codex.wordpress.org/Function_Reference/update_post_meta

The key for the meta field is something you’d have to use some tinkering to figure out – if you use var_dump() on some test events that you already populate that field for, you should be able to find the proper meta key to use.

Best of luck with your customizations Keith!

— George

[George]

Hey @DeAnne,

Thanks for reporting your findings! I’m glad the source of the problem has been discovered.

I know that many of our users use W3TC on their site alongside our plugins without issue, so I would recommend trying to turn off various settings and configuration options of W3TC on your site to see if there are specific options that are causing the issue.

For example, “script minification” is something you should NOT enable with W3TC – this is known to break JavaScripts and Stylesheets which can hurt the loading of The Events Calendar.

As for issues with All in One SEO, this is another popular plugin that many folks use alongside The Events Calendar without issue…I’m not quite sure why this error would be arising, the one you shared in your last reply. However, it’s something that is worth reporting to those plugin authors and/or your web host if the issues persist! They may have advice for how to fix the conflicts, and your web host may be able to offer some insight on why the database error is arising…that is not an error I can recreate, unfortunately 🙁

Thank you for your patience with these issues, @DeAnne!

— George

[George]

Hey Keith,

Apologies for the lack of clarity on my part. While it might be an objectively “substantial” amount of code, all I mean is that it’s large-enough of a custom project that I couldn’t write just a simple snippet to achieve this.

You are absolutely right that such a connection could happen based on an event import – to try and actually help here on a code-level, the hook you’re looking for is called tribe_events_facebook_event_created.

An example of that hook in action would be this:


function tribe_example( $event_id, $organizer_id, $venue_id ) {
// the parsing and saving of location here...
}

add_action( 'tribe_events_facebook_event_created', 'tribe_example', 10, 3 );

As you can see in the callback function, you have access to $event_id, $organizer_id, and $venue_id, so you can use these IDs to start pulling the content from venues and saving it to an event’s Additional Field.

To help with the extraction of specific event data, check out this folder in your plugin files for The Events Calendar:

the-events-calendar/src/functions/template-tags

All of the files in this folder contain functions related to their filenames; so, venue.php contains venue-related functions which you can hopefully use to extract province and other address information.

I hope this helps you get started with your customizations!

Cheers,
George

[George]

Thank you for sharing that error message! That reveals the cause of the problem – which, I’m afraid to admit, is from a mistake we made last week when we launched the 4.0.5 update for The Events Calendar itself.

The short of what happened is that late on Thursday night, we uncovered a pretty important security hole in our plugin. We were tight on developers, and even the next day many were out on Friday and the weekend was fast-approaching…

So we were a bit frantic in trying to fix that security hole and to publish the fix in the 4.0.5 update.

We did fix the security flaw; but the first version of the files that we published for 4.0.5 had an error which leads to that error message you posted!

To ensure this does not happen, I would recommend doing the “Clean install” process for BOTH The Events Calendar itself, and then The Events Calendar: Community Events.

I’m sorry about this extra step; but it should resolve those errors completely and leave your site up-to-date with this software.

I Thanks for your patience here – keep me posted on your progress and if there’s anything else I can help with along the way.

Happy Friday,
George

[George]

Thanks for sharing your progress Mad Dog – definitely make backups of these file edits because they will be overwritten on a plugin update since they are edits to core files.

We are still working on the bug, so keep your eyes out in the “changelogs” of the next few releases for information on this…if it’s fixed in a given release, it will be noted 🙂

I will close this thread for now; feel free to open a new one anytime if other questions arise.

Cheers!
George

[George]

Thank you for your patience with this!

There is unfortunately not a way to associate more than one email address with one username/account 🙁

Does this fact change how you’d like to proceed from here? To recap, the plan originally was to bring all of the licenses under the purview of the icxuser account.

This will not change the fact that these domains will not be recognized as separate domain names, unfortunately:

ewh.ieee.org/icx-dev
ewh.ieee.org/icx

But these domain names should be recognized as separate without issue:

ewh.ieee.org
ewhdev.ieee.org

—

Let me know if you would like me to proceed with the merging of information despite the fact that multiple emails cannot be associated with one account. Thank you for your patience here! 🙂

Sincerely,
George

[George]

Nice! Thanks for the kind words Leia 🙂

I will leave this thread closed for now, but please open a new thread any time if other questions arise!

Cheers,
George

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