Manually enter attendees?

[Kate Moore]

Hello, I’ve the the events calendar pro and event tickets plus. Is there a way for me to manually enter attendees who have already registered from the backend?

Also how does it gather the attendees name and email address? Does it take this information directly from the checkout with credit card? What happens if an attendee is using someone else’s credit card to register? Will it show up under a different name?

Finally, is there any way to collect more information from attendees such as a phone number?

[George]

Hey Kate!

Is there a way for me to manually enter attendees who have already registered from the backend?

Unfortunately no, there is not 🙁

Also how does it gather the attendees name and email address? Does it take this information directly from the checkout with credit card? What happens if an attendee is using someone else’s credit card to register? Will it show up under a different name?

No, our plugins and WooCommerce itself DO NOT read credit card data. The payments, and thus card-reading and such, are all handled by whichever eCommerce platform is processing the payment, like PayPal, Stripe, or other processes.

The attendee data comes from the data of the checkout forms, which the user has to manually fill out. If they pay with another card, the data they enter in the form is what is used; no card data is read.

Finally, is there any way to collect more information from attendees such as a phone number?

Attendees provide names, address, email address, and phone number, but other than that, no, you cannot collect more information at this time unless you were to customize the code to enable that. We cannot help with such customizations; however, we are working on features that will enable collection of more data. It’s an oft-requested feature and one we’ve been working on for a while. We are hoping to release that feature before 2017.

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Finally, you mention having licenses for other products here. Since you have these license, can you please log into the account on this site to which those licenses are registered? Then, post any further support questions in a Premium support forum here; this forum is the “pre-sales questions forum”, and thus is open to the public, and so you posted here with an email address that is not tied to any licenses.

I will close this thread to facilitate this change; for any further questions, please post in a premium forum from your premium-license-holding account this site.

Thank you!

Cheers,
George

[Author]

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