Sorry Key Validation Server not Available

[Sri]

Hi,

I am not able to update the license with my dev server.

I tried to update the license with license key from the EventCalendar–> Settings page, I keep getting the error saying Sorry Key Validation Server is not available.

I tried few times yesterday, and tried few times today its the same situation. Can you please Help?

Please let me know if you need any additional details.

Thanks

[George]

Hey @xwenieeeorg,

I’m really sorry to hear about this. We’ve had some issues with this in the past related to various types of domain names, but some recent code updates we’ve shipped in late 2015 should’ve resolved most of these sorts of issues.

To help investigate this, can you share your “system information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you,
George

[Sri]

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[George]

Hey @xwenieeeorg,

Thanks for both your patience with this, and your system information.

I cannot spot anything obviously wrong in your system information; the only variable I can spot that might worth ruling it is to update your version of WordPress. (Your system information shows your version of WordPress at 4.3, while the current version is 4.4.1 – I very much doubt this is related to your issues at all! But updating might be a good idea regardless, just to rule it out and to keep your site secure which you can only do by staying up-to-date with WordPress versions.)

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I’m sorry that there isn’t a resolution here yet! To be clear, without having a license active on your site, the code for the plugin will still run completely normally and such. Not saying there’s not an issue here, at all, of course – just wanted to make sure this was clear.

After some research into the common causes of this sort of response I found that the most common reason for this error among our customers is that their webserver is not allowing ping access to our validation server.

So at this point I would recommend opening a support ticket with your web hosting provider, and ask them if they can see anything on their end that would explain the blocking of this validation request.

I’m sorry that this is the best course of action at this time! If I can find any other technical issues here that might be to blame, I will update this thread, but I am not able to find such things at this time and so I would recommend contacting your webhost.

Thank you for your patience with this issue!

Sincerely,
George

[Sri]

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[George]

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[Sri]

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[George]

Thank you for sharing this, @xwenieeeorg – I will investigate this output.

In the meantime, I’m wondering if you had any thoughts about what I wrote above? Namely this:

Hm – this sounds like normal behavior here. Because in both URLs you listed, they are the same domain name. /icx-dev and /icx are being read as different pages on ewh.ieee.org

I think a big part of this problem is that you are trying to treat these two domain names separately with license activation and such:

ewh.ieee.org/icx-dev
ewh.ieee.org/icx

However, they are the same and singular domain name: ewh.ieee.org

At this time our license system will not recognize /icx-dev and /icx as different domain names. These are subdirectories on the same domain, so the system will recognize them as directories or pages of ewh.ieee.org. This means that they cannot be handled as if they were separate domains.

I will update this thread soon with more information regarding your error log output once I can read through it and see what I learn from it.

Thank you!
George

[Sri]

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[Sri]

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[George]

Apologies for the delay here, I wanted to check with a developer on this to provide an accurate answer here.

Subdomains like you listed in your example should be recognized as different domains by our licensing system, whereas ewh.ieee.org/icx-dev and ewh.ieee.org/icx will not

If the subdomain activation does not work, that is a bug that we will have to correct; but it is indeed supposed to work and recognize those domains as separate installations.

I appreciate your patience here, please keep me posted on things and let me know if I can help with anything else.

Sincerely,
George

[Sri]

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[George]

Thank you for your patience with this!

There is unfortunately not a way to associate more than one email address with one username/account 🙁

Does this fact change how you’d like to proceed from here? To recap, the plan originally was to bring all of the licenses under the purview of the icxuser account.

This will not change the fact that these domains will not be recognized as separate domain names, unfortunately:

ewh.ieee.org/icx-dev
ewh.ieee.org/icx

But these domain names should be recognized as separate without issue:

ewh.ieee.org
ewhdev.ieee.org

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Let me know if you would like me to proceed with the merging of information despite the fact that multiple emails cannot be associated with one account. Thank you for your patience here! 🙂

Sincerely,
George

[Sri]

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[George]

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