[George]

Hey Marco,

Thanks for reaching out!

First, we do not support versions of our plugins that are included in themes, as this is a bad practice for theme developers to use and it could be an out-of-date version of the plugin.

So to help me answer your question about where to find these terms, can you first post your complete, un-edited System Information here? Here’s how to post that ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I will take a look at the details and then offer further advice from there.

Thanks!
George

[George]

Hi Brandi,

Our plugin, The Events Calendar, makes each event have its own URL. Each event has its own, individual, unique URL.

None of our ticketing plugins add any other URL features to this. So, our plugin The Events Calendar will let you create an event, for example, called “The Coolest Party Ever.”

Its URL, for example, might be example.com/events/the-coolest-party-ever

Now let’s say you want to add ticketing functionality to this event. Whether you choose our “Eventbrite Tickets” add-on or Event Tickets Plus, the event will still have the same URL as above. But now a ticketing form will be added to that same event where users can buy tickets.

So, none of our ticketing plugins add URL features or SEO features or anything. They simply add the interface for buying tickets to events that already exist.

☝️ I hope this helps clarify things a bit!

Next, when it comes to payment options, it depends. If you choose to use Eventbrite Tickets, then the folks don’t pay on your site. They pay on eventbrite.com, and so whatever options for payment are on eventbrite.com are available to the user (currently PayPal and credit-card).

If you choose Event Tickets Plus, then the payments will be powered by a plugin called WooCommerce. WooCommerce itself has payment integrations, not our plugins—so, while PayPal is supported out of the box, you can get other extensions to add other payment options. You can find all WooCommerce payment extensions here: https://www.woothemes.com/product-category/woocommerce-extensions/payment-gateways/

I hope this all helps!

Cheers,
George

[George]

Hey Danielle,

Thanks for reaching out!

Our plugins do not support this out of the box, and this is not a feature we are implementing. You may, however, be able to pull off this sort of member-area restricting by using a plugin like Restrict Content Pro (http://restrictcontentpro.com) or a similar type of plugin.

We don’t specifically endorse or integrate with any particular such plugin, but there should not be issues, either. Let me know if this information helps and/or if there is anything else I can try to help with!

Thank you,
George

[George]

Hey Lisa!

Thanks for reaching out and for your interest in our plugins. Our plugins unfortunately do not provide either feature you list here. 🙁

Sorry to disappoint!
George

[George]

Thanks William!

While this is something you’ll mostly have to take the reins on yourself, I took a quick look at things and would recommend trying to add the following CSS to your theme/child-theme’s style.css file:


@media (max-width: 900px) {

.events-archive .entry-content,
.events-archive .entry-header {
width: 84.6154% !important;
}

.entry-header,
.entry-summary,
.entry-content,
.entry-footer,
.page-content {
margin-left: 7.6923% !important;
margin-right: 7.6923% !important;
}
}

You can tinker with the numbers and such, of course, but I hope this helps!

George

[George]

Okay, I will check this out and re-attempt an import.

In the meantime, can you please confirm what versions of The Events Calendar and The Events Calendar: iCal Importer your site is currently running?

[George]

Hey Cary,

Can you share a screenshot of where these numbers come from? What are the percentages a percent of? And how are the numbers generated? Did GoDaddy just email those numbers to you? If so, please post a screenshot of as much of the context for these numbers as possible—even if it requires multiple screenshots.

Thanks,
George

[George]

Hey Alister,

Do you mean registering for the event with the RSVP feature provided by the plugin Event Tickets? Or some other “registering” feature? Please specify this.

As for the where the registration goes to, if the user enters their email address then it should normally just be sent to the email address they enter.

Thank you,
George

[George]

Sorry to hear this!

1. When did this error start happening?

2. Where specifically does this error display? Only in server logs? In the wp-admin? On the front end? If either of the last two things, then where in the admin or where on the front end?

3. Can you post your site’s system information with us? Here’s how ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey @William,

Thanks for reaching out. Can you activate your child theme on a live site and produce these issues on that live site? Then, share a link to where we can see this limitation firsthand—I will take a look and try to spot the issue.

Thank you!
George

[George]

Hey Brandi,

Thanks for reaching out!

Our Eventbrite Tickets plugin does not add unique identifiers or other Google Analytics features/integrations. 🙁 Sorry to disappoint!

Sincerely,
George

[George]

Hey @affairproject,

Just wanted to chime in here, because we unfortunately cannot much help with your customization goals here. ⚠️ Please read this page before proceeding here in this thread: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/.

---

With the above disclaimers in place, and with the fact being that you will have to take the reins on this custom coding and all of the problems/nuances related to it, I did just want to offer some specific advice and touch on a few things you mentioned.

This is not always true as you’ve described it:

If you’re allowing ten posts to show, but six match the meta field, you’ll only see four

If you set the post_per_page and other query parameters properly, and use the meta_query query parameters correctly, then if the settings dictate the returning of “10 post of the event post type that match this meta query”, then 10 posts that match the meta query will be returned; no posts that don’t match the meta query will be returned.

You said earlier in your first post that your “PHP skills aren’t quite advanced enough.” With this in mind I would recommend carefully reading and diligently tinkering with the “Meta Query” information on this page ? https://codex.wordpress.org/Class_Reference/WP_Query

Get creative; use comparison operators like IN, AND, NOT, etc., to stringently specify what the meta queries should be.

With a bit of tinkering you might be more successful than you think. If you need further assistance, check out the professional developers on the list Geoff shared above and considering hiring one for the in-depth coding assistance you may need. There are also site’s like https://codeable.io/ where you can post jobs like this.

Best of luck with your custom development!
George

[George]

I’m sorry to hear this!

First, can you post your “System Information” with us? Here’s how ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Next, does anything improve if you follow the steps and try EACH step on this Knowledgebase article? ? https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Cheers,
George

[George]

Hey Ryan,

Thanks for reaching out!

I cannot recreate any of this behavior on the most recent versions of our plugins, so unfortunately I think your customizations are the main issue as you suggest here:

We do have a heavily customized version of the event submission form, so maybe one of the updates caused this.

If possible, I would recommend deactivating EVERY PLUGIN except JUST these two plugins:
• The Events Calendar
• The Events Calendar: Community Events

☝️Once in this state, be sure to first back up all customizations and then remove ALL customizations. Be sure that not a single other plugin—even other “The Events Calendar” add-ons/snippets/etc.—is active.

In this state, how do things behave?

Thanks!
George

[George]

Hey @Carcal1,

Sorry to hear this!

Many of our customers use all of the plugins you listed on GoDaddy without issue, and without GoDaddy demanding the removal of the plugins, so I’m wondering if there are other problems here arising from your site configuration and the rest of the plugins?

If possible, I would recommend asking the GoDaddy folks to share information on other plugins and if there is any way they can spot where other plugins on your site might be hindering performance of The Events Calendar plugins. If there is no progress here and you simply have to/want to remove The Events Calendar plugins from your site, then unfortunately there is very little we can do here. 🙁 We can issue a refund if your purchase was recent enough, but in terms of diving into the code and fixing things on your site there is not much we can do.

Sorry to disappoint!
George

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