[George]

Hey Ryan,

I’ve just tested this and can confirm that this bug exists as you described. This is a recently-introduced bug, and I have made a bug ticket so that our developers can get to work on fixing this.

I don’t have a specific ETA on when the fix will arrive, but will mark this thread “Pending Fix” and update it as I learn more.

Sorry for the trouble here!

Sincerely,
George

[George]

Hey Marlies,

Thank you for reaching out. I have found that this is a recently-introduced bug and we are working on a fix for this.

I don’t have an ETA for when the fix will arrive, but will mark this thread “Pending Fix” and update it as soon as I have any more information about when the fix will arrive.

Sorry for the trouble!
George

[George]

Hey Sarah,

It’s no worries about the Memorial Day thing, and I am sorry about the timing of these issues. I do genuinely appreciate your patience and just wanted you to know more clearly what to expect in support timelines.

With that in mind, then, while I did not do anything to make the list view work, if you move the site to its own domain when it is fully finished and such (as you mention), and issues persist, please let me know and share links to where these issues are visible.

Sincerely,
George

[George]

Interesting! There is a way to hide that with CSS, but since that is unique to your site (i.e., I do not have those “hidden prices” or anything), and we cannot help with design tweaks and such, you will have to implement that CSS on your own.

If you need to write custom CSS on your site, definitely check out a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They have “Inspector” tools that let you zoom right over the element you want to hide, so it should be very helpful here.

I hope this information helps! If there is a specific page I can look at where the “hidden ticket costs” are showing, then please share the link to this page, or to where I can “fake” purchase some tickets to see that image in the cart your posted.

I can assist with this remaining CSS tweak if you can share a link to let me see it firsthand, then hand the reins back over to you.

— George

[George]

As for your issues:

I went to http://www.waterarthouse.co.uk/LoveAmbleside/events/

It seems to me that the list view is working correctly there. I did see some discrepancies on the month view, though.

First, I noticed your domain is http://www.waterarthouse.co.uk/LoveAmbleside/events/

To be clear, The Events Calendar does not currently offer support for having the /events/ URL be a sub-url. So, while http://www.waterarthouse.co.uk/events/ should work fine, http://www.waterarthouse.co.uk/LoveAmbleside/events/ will likely have problems just from your URL alone. /events is fine; /LoveAmbleside/events/ will not work; /pages/example/events will not work; /subpage/events will not work, etc.

So I would recommend making sure the /events URL is right on the root of the domain. Something like http://www.waterarthouse.co.uk/events/

---

As for the settings not saving at all, I still cannot recreate this behavior. Can you confirm what specific issues are currently outstanding? I understand your angst to get this out the door as soon as possible. To help us do this efficiently and as quickly as possible, please first move your events URL to the root of the domain instead of a sub-page, and then list your specific outstanding issues.

Thank you for your patience. I will work as fast as I can based on your response here.

— George

[George]

Hi Sarah,

As noted in our license support policy we only provide support on business days, with a response time of 24 hours during the business week.

I responded to you on a Saturday.

Your last reply was on Sunday, May 29.

In the United States, this past weekend has been Memorial Day weekend. A three-day weekend.

Thanks for waiting.
George

[George]

Nice. Best of luck with your custom coding, @Fabrice!

Cheers,
George

[George]

Is there a way for a user to see only the tickets, until they reserve a ticket with email, then go to another landing page where they see the ical export?

☝️ There is not a way to do this at this time. 🙁 I am sorry to disappoint!

[George]

This reply is private.

[George]

No worries—stay tuned!

[George]

Hey Sylvie!

Thanks for reaching out.

Our plugins are all compatible with any standards-compliant WordPress theme. If a theme breaks WordPress coding standards, or otherwise has bugs in it, then it could break plugins like The Events Calendar. 🙁

I do not know how the “Ultimatum” theme fares on these fronts, but I would like to mention that The Events Calendar is a free plugin. So if the Ultimatum theme has a good refund policy, you may find it best to install The Events Calendar for free; install the Ultimatum theme; and see how they behave together.

If problems arise, then you can know this without having to buy any of our premium add-ons.

If you do buy any of our premium add-ons and notice conflicts, please note that we are happy to refund anything—for any reason—within thirty days of the date of purchase. You can read more about our refund policy here.

So, to recap: if the Ultimatum theme follows WordPress Coding Standards and does not have any bugs in it, then our plugins will work fine within it. If it has either problem or some other problem, then you can get a full refund from us for anything your happen to purchase.

I hope this information helps you proceed!

Sincerely,
George

[George]

Hey Fabrice,

Thanks for reaching out! I must inform you that we cannot help out with code-level questions like this. 🙁 So, you will have to research this stuff on your own and/or hire the assistance of a professional developer to help you realize the changes you want to make.

Please read this page to learn more about this ? https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

---

Now, while what I wrote above is true, and you will have to take the reins on these customizations, I did want to at least help out a little bit! 😀

For starters, I would like to point out a filter you can use that specifically targets the query args for the list widget.

That filter is called tribe_events_list_widget_query_args

You can see it in action—and should look at it to get an understanding of its role and context—at this file in your copy of The Events Calendar:

/the-events-calendar/src/Tribe/List_Widget.php

With that filter you could write custom code like this:


add_filter( 'tribe_events_list_widget_query_args', 'fabrice_widget_custom_tax_query' );

function fabrice_widget_custom_tax_query( $args ) {

$args['tax_query'] = array(
array(
'taxonomy' => 'post_tag',
'field' => 'id',
'terms' => array( 36 ),
'operator' => 'NOT IN'
)
);

return $args;
}


☝️ As noted, this may need more custom work on your part, but I hope it helps get you started!

Cheers,
George

[George]

Hey B.F.,

Thanks for reaching out!

Normally, yes, if the event is changed on Eventrbrite.com then the changes will be automatically pushed to your WordPress website. However, there is currently a bug in our plugins that hinders this live updating. 🙁

I’m sorry about this fact! I am also sorry to say that I do not know specifically when this bug or others will be properly fixed within our plugin, but we are working hard on fixing these issues and can hopefully restore this and other functionality some time in the next few weeks.

If there is anything else I can help with, please let me know!

Sincerely,
George

[George]

Hey @Mattboggs,

The behavior you describe is not normal, and I have still not been able to recreate your issues. 🙁 I am sorry for this perplexing behavior!

We have already explored the possibility of a theme or plugin conflict, to no avail, so at this time the only other thing I can think of here is some server-related conflict. Perhaps your server is not allowing for the generation of the QR codes?

I would recommend contacting your web host to explore this possibility; share the issue with them and feel free to include a link to this thread for reference.

I am sorry for all of the trouble here!
George

[George]

Hey Mark,

I appreciate your reply, though I must admit I am still a bit uncertain about the connection between iCal links and tickets. There is no connection between iCal export links and tickets with any of our plugins at this time. Does this fact help clarify things?

I am sorry for the misunderstanding on my end; please feel free to elaborate further on things. It might help to break things into two steps:

1. What things currently happen with our software?
2. What things do you want to happen instead?

Thanks,
George

[Author]

Posts