Something not right….

[mattboggs]

Hi folks. I have both pro versions of Calendar and Tickets plugins. We used Woo Tickets and the Calendar with much success months ago and now I’m having some problems. I believe it is because of confusion as to which plugins need to be active or not. When trying to create a recurring event, I see features missing ? and new venue does not want to stay saved among other things…Could you take a look under the hood ?

[George]

Hey @Mattboggs,

Thanks for reaching out! While we cannot log into customer sites (in case that’s what you meant by “take a look under the hood”), we can definitely help out here.

To get the ball rolling, can you address the following pointed questions in the order they appear? Thank you in advance if so!

1. What plugins are activated on your site? Not just installed—but activated?

2. What specific problems do you face?

3. What is your site’s “system information”? Please paste the whole, complete, un-edited System Information from your site into this thread. Here’s how to do that: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

☝️ The information resulting from these above questions should help a lot!

Cheers,
George

[mattboggs]

1. What plugins are activated on your site? Not just installed—but activated?
Event tickets plus
The Events Calendar and The Events Calendar Pro
Event Rocket
Aspexi Facebook Like Box Slider HD
BackLinks_com
Force Regenerate Thumbnails
Gallery Metabox
Media Grid
Revolution Slider
Search Engine Visibility
WooCommerce
WooCommerce Authorize.net CIM Gateway
WooCommerce Extended Coupon Features
WordPress Mobile Pack
Wp Facebook Share Like Button
WPBakery Visual Composer
2. What specific problems do you face?

events are not posting correctly

3. What is your site’s “system information”?

Cannot load tribe-app-shop.

[George]

Thank you for this—in regards to the system information, can you clarify what you mean when you say “cannot load tribe-app-shop”?

There are no “app shop” requirements or anything here; all you have to do to share system information is use the settings page called “Help”, then copy and paste ALL of the system information there into a reply here. This page covers the exact process ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

---

If you cannot access the “Help” settings page, then please try all of the steps on this page ? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. After EACH STEP in that process, try getting to the settings page again and see if it works any better.

What do you find?

Thank you,
George

[mattboggs]

With the above plugins on\off, the site disabled. Here is the php output of plugins at the time…: a:17:{i:0;s:61:”aspexi-facebook-like-box-pro/aspexi-facebook-like-box-pro.php”;i:1;s:40:”backlinks-wp-plugin.tmp/5qjxx673t982.php”;i:3;s:25:”event-rocket/launcher.php”;i:4;s:41:”event-tickets-plus/event-tickets-plus.php”;i:5;s:43:”events-calendar-pro/events-calendar-pro.php”;i:7;s:39:”fix-facebook-like/fix_facebook_like.php”;i:8;s:59:”force-regenerate-thumbnails/force-regenerate-thumbnails.php”;i:9;s:35:”gallery-metabox/gallery-metabox.php”;i:10;s:27:”js_composer/js_composer.php”;i:11;s:25:”media-grid/media-grid.php”;i:12;s:23:”revslider/revslider.php”;i:13;s:32:”search-engine-visibility/sev.php”;i:15;s:43:”the-events-calendar/the-events-calendar.php”;i:16;s:61:”woocommerce-auto-added-coupons/woocommerce-jos-autocoupon.php”;i:17;s:79:”woocommerce-gateway-authorize-net-cim/woocommerce-gateway-authorize-net-cim.php”;i:18;s:27:”woocommerce/woocommerce.php”;i:19;s:51:”wp-fb-share-like-button/wp_fb_share-like_widget.php”;}

[mattboggs]

After further disabling I got sysinfo up:
HOME URL
https://discoverdavinci.com
SITE URL
https://discoverdavinci.com
INSTALL KEYS
events-calendar-pro = 53e469ce861e1b4499ff3d25ab3ae7f503e8ea07
WORDPRESS VERSION
4.5.2
PHP VERSION
5.4.42
PLUGINS
Aspexi Facebook Like Box Slider HD version 2.1.1 by Aspexi(http://aspexi.com/)
Event Rocket version 3.3 by Barry Hughes(http://codingkills.me)
Event Tickets Plus version 4.0.4 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/20)
Force Regenerate Thumbnails version 2.0.5 by Pedro Elsner(http://www.pedroelsner.com/)
Media Grid version 4.01 by Luca Montanari(http://codecanyon.net/user/LCweb?ref=LCweb)
Revolution Slider version 4.6.93 by ThemePunch(http://themepunch.com)
Search Engine Visibility version 0.5 by GoDaddy(http://godaddy.com/)
The Events Calendar version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Extended Coupon Features version 2.3.3 by Jos Koenis
WooCommerce Authorize.net CIM Gateway version 2.2.1 by WooThemes / SkyVerge(http://www.woothemes.com/)
WooCommerce Simply Order Export version 2.0.7 by Ankit Gade(http://sharethingz.com)
WooCommerce version 2.5.5 by WooThemes(http://woothemes.com)
WordPress Mobile Pack version 2.2.3 by Appticles.com(http://www.appticles.com/)
NETWORK PLUGINS
–
MU PLUGINS
System Plugin
THEME
Samsara
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.5
[2] => 3.6
[3] => 3.6.1
[4] => 3.7
[5] => 3.8
[6] => 3.9.1
[7] => 3.9.3
[8] => 3.12.1
[9] => 3.12.3
[10] => 3.12.6
[11] => 4.0.2
[12] => 4.0.4
[13] => 4.0.5
[14] => 4.1.0.1
[15] => 4.1.3
)
latest_ecp_version = 4.1.4
welcome_notice = 1
viewOption = month
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments = 1
showEventsInMainLoop = 1
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
stylesheetOption = full
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
tribeDisableTribeBar =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 2
earliest_date = 2014-06-19 19:30:00
latest_date = 2016-05-26 23:59:59
last-update-message = 4.1.4
schema-version = 4.1.4
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
enable_month_view_cache =
disable_metabox_custom_fields = show
pro-schema-version = 4.1.3
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
weekDayFormat = D jS
defaultValueReplace =
eventsDefaultOrganizerID = 1461
eventsDefaultVenueID = 2282
eventsDefaultAddress =
eventsDefaultCity = Denver
eventsDefaultState = CO
eventsDefaultProvince =
eventsDefaultZip = 80216
defaultCountry = Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone = 720-446-8836
tribeEventsCountries =
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 25
geoloc_default_unit = miles
pue_install_key_tribe_wootickets = dcbc################################0cfb
earliest_date_markers = Array
(
[0] => 1466
)
latest_date_markers = Array
(
[0] => 3148
)
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/content/p3pnexwpnas08_data03/10/2548110/html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.1.2

[mattboggs]

Troubleshooting has gotten me to the point where I am almost there. I have this error on the event edit page:
Warning: in_array() expects parameter 2 to be array, null given in /home/content/p3pnexwpnas08_data03/10/2548110/html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php on line 899

Also when viewing ticket, there is no QR code.

[mattboggs]

screen cap of ticket

[George]

Thank you for all of this testing and information!

I noticed that your site’s version of Event Tickets Plus is 4.0.3, which is outdated. The plugin is currently at version 4.1.3.

You can grab the latest version of the plugin files here ? https://theeventscalendar.com/my-account/downloads/

Also, I notice that Event Tickets is not activated or installed on your site. This is not a “free version” of Event Tickets Plus; Event Tickets is the “core” plugin, and Event Tickets Plus is an add-on to the core plugin.

So please also make sure that Event Tickets is installed and activated, which can be downloaded any time here ? https://wordpress.org/plugins/event-tickets/

1. Install and activate Event Tickets
2. Update Event Tickets Plus
3. Take a look at the same issues you have been reporting

How do things behave?

[mattboggs]

Still no QR code….

[George]

This reply is private.

[mattboggs]

It’s ok, we’re almost there…

HOME URL
https://discoverdavinci.com
SITE URL
https://discoverdavinci.com
INSTALL KEYS
event-tickets-plus = 46a25a24b3ebfacf90044a24f80391a18a05c881
events-calendar-pro = 53e469ce861e1b4499ff3d25ab3ae7f503e8ea07
WORDPRESS VERSION
4.5.2
PHP VERSION
5.4.42
PLUGINS
Aspexi Facebook Like Box Slider HD version 2.1.1 by Aspexi(http://aspexi.com/)
Event Rocket version 3.3 by Barry Hughes(http://codingkills.me)
Event Tickets Plus version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/20)
Force Regenerate Thumbnails version 2.0.5 by Pedro Elsner(http://www.pedroelsner.com/)
WPBakery Visual Composer version 4.11.2.1 by Michael M – WPBakery.com(http://wpbakery.com)
Media Grid version 4.01 by Luca Montanari(http://codecanyon.net/user/LCweb?ref=LCweb)
Revolution Slider version 4.6.93 by ThemePunch(http://themepunch.com)
Search Engine Visibility version 0.5 by GoDaddy(http://godaddy.com/)
The Events Calendar version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Extended Coupon Features version 2.3.3 by Jos Koenis
WooCommerce Authorize.net CIM Gateway version 2.2.1 by WooThemes / SkyVerge(http://www.woothemes.com/)
WooCommerce Simply Order Export version 2.0.7 by Ankit Gade(http://sharethingz.com)
WooCommerce version 2.5.5 by WooThemes(http://woothemes.com)
WordPress Mobile Pack version 2.2.3 by Appticles.com(http://www.appticles.com/)
NETWORK PLUGINS
–
MU PLUGINS
System Plugin
THEME
Samsara
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.5
[2] => 3.6
[3] => 3.6.1
[4] => 3.7
[5] => 3.8
[6] => 3.9.1
[7] => 3.9.3
[8] => 3.12.1
[9] => 3.12.3
[10] => 3.12.6
[11] => 4.0.2
[12] => 4.0.4
[13] => 4.0.5
[14] => 4.1.0.1
[15] => 4.1.3
)
latest_ecp_version = 4.1.4
welcome_notice = 1
viewOption = month
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments = 1
showEventsInMainLoop = 1
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
stylesheetOption = full
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
tribeDisableTribeBar =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 2
earliest_date = 2014-06-19 19:30:00
latest_date = 2016-05-27 23:59:59
last-update-message = 4.1.4
schema-version = 4.1.4
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
enable_month_view_cache =
disable_metabox_custom_fields = show
pro-schema-version = 4.1.3
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
weekDayFormat = D jS
defaultValueReplace =
eventsDefaultOrganizerID = 1461
eventsDefaultVenueID = 2282
eventsDefaultAddress =
eventsDefaultCity = Denver
eventsDefaultState = CO
eventsDefaultProvince =
eventsDefaultZip = 80216
defaultCountry = Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone = 720-446-8836
tribeEventsCountries =
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 25
geoloc_default_unit = miles
pue_install_key_tribe_wootickets = dcbc################################0cfb
earliest_date_markers = Array
(
[0] => 1466
)
latest_date_markers = Array
(
[0] => 3171
)
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/content/p3pnexwpnas08_data03/10/2548110/html/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.1.2

[George]

Thank you for this. I know I have recommended some troubleshooting steps before, but you replied with the comment, “With the above plugins on\off, the site disabled.” Does this mean that when you deactivated plugins on your site, the site shut down?

If not, then I would recommend doing the following steps:

1. Deactivate EVERY SINGLE PLUGIN on your site except for ONLY these specific plugins, nothing else:
• The Events Calendar
• Event Tickets
• Event Tickets Plus
• WooCommerce

☝️ Any other plugin, whether related to The Events Calendar or a simple little plugin or anything at all, please deactivate it.

2. Once all but those above four plugins are deactivated, create a new event for testing purposes, add new tickets for testing purposes to that event, and then do some test purchases of this ticket.

3. Does anything change with regards to the QR Codes?

4. If issues persist, then leave all but the above four plugins deactivated as-is, and then also activate a default theme like Twenty Twelve or Twenty Sixteen.

5. Then, repeat step #2 here: create test event, test tickets, “buy” some, see if QR Codes behave differently.

6. What do you find?

---

I am sorry to recommend this, but cannot recreate your issues and so this is the only thing that I can recommend at this time to try and reveal issues.

Thank you for your patience! I am sorry for all the trouble here—it’s an odd issue that we cannot recreate, and that there are no known bugs for. So this extra investigating and testing on your end is unfortunately the only step from here to try and reveal the problem.

Sincerely,
George

[mattboggs]

There was a few repeated instances where I had to turn off all the plugins and reactivate because the site would go down. I have since solved that problem. I will not be able to take these suggested steps right away as the museum just opened today and it’s a holiday weekend (busy). It all works now except generating a QR code.

[George]

Thank you for confirming this, @Mattboggs. I am sorry about the timing of these issues and the repeated requests for the sorts of troubleshooting steps I describe above!

I cannot recreate any issues with the QR Code generation; so, if you are still interested in trying to figure out why that’s happening sometime, when things are a bit less busy perhaps, I would recommend the steps I posted in the last post of mine in this thread above this one.

Thank you for your patience here!
George

[Author]

Posts