[George]

No problem, @James. Have you proceeded with updating to Event Tickets Plus?

If not, then I should note that I have logged tickets for the issues you reported here; our developers will be investigating these reports and, hopefully, releasing an update for WooCommerce Tickets some time in the coming weeks.

I don’t have an ETA on when the fixes will arrive, but just wanted to note their existence and that we’re working on this. It is true that we won’t generally be updating WooCommerce Tickets much; but crucial functionality things like this, we can patch. And will.

Cheers,
George

[George]

James, I appreciate your thoughtful reply here and your politeness despite a failure on our end of communicating clearly. Let me correct that, first by saying that it’s a failure on my end, not “our” end. I wasn’t very clear and I apologize.

A quote of mine that you highlighted here is this one:
“WooCommerce Tickets will not work with versions of The Events Calendar like 4.1.2, etc., which you are using.”

☝️ That is a bit over-simplified, so let me clear this up. What I mean here is more generalized than WooCommerce Tickets itself—I am really talking about version numbers here.

Our plugins do not support mismatched version numbers. Our plugins follow the rule where the first two digits of the version numbers must match.

So, these will work together fine:
• The Events Calendar 4.1.2
• Events Calendar Pro 4.1.3

But these will not work well together:
• The Events Calendar 4.2.0
• Events Calendar Pro 4.1.3

And these will especially not work well together:
• The Events Calendar 4.1.2
• Events Calendar Pro 3.12.1

So, since WooCommerce Tickets is stuck there at 3.12.x its compatibility with versions of other Tribe software who themselves might be progressing into 4.1.x, and soon 4.2.x, will be less and less compatible with each new release.

Compatibility could be preserved if you were to keep the other Tribe plugins “stuck behind” at their version 3.12.x equivalents, but this is a catch-22 because we are not able to provide support for outdated versions of software….

I am sorry about the trouble here, @James, and agree that we need to make the implications of sticking with WooCommerce Tickets more clear.

Please let me know if any issues are persisting on your site or if there is anything else I can try to help with here.

Sincerely,
George

[George]

Hey James,

I went into your account to update its information and all I found, in fact, was a business license for Events Calendar Pro. No license for WooCommerce Tickets.

How did you obtain your copy of WooCommerce Tickets? It seems likely that someone else has it tied to their account. It is in this account that you will find the corresponding license for Event Tickets Plus.

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In regards to the updating of WooCommerce Tickets, you do not have to do this. But there are a few things to highlight:

1. We can only provide support for the most recent versions of our software.

2. You say, “I understood the transition to be voluntary, and that the WooCommerce Tickets plugin would continue to function, it just wouldn’t be updated.” The transition is indeed voluntary; you do not have to make this free upgrade. However, please note the phrasing of, “the WooCommerce Tickets plugin would continue to function, it just wouldn’t be updated.” If the plugin itself is not going to be updated, but everything else around the plugin will still be updated (PHP, The Events Calendar, WordPress itself, etc.), then eventually breakages are likely.

3. You don’t have to update to Event Tickets Plus. But without doing so, our ability to help is severely limited.

4. Since I cannot recreate your issues, if you do not want to update then the only other steps I can recommend are the complete set of troubleshooting steps outlined on this page ? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. After EACH STEP in that process, have another look at the tickets admin where you see the double price and such; do the issues persist? If so, keep doing the steps in that article, checking on the issue after each step.

Thank you,
George

[George]

That is correct.

To be clear, you can change the slug so that it’s /calendar, for example, or /agenda, or /anything…it does not just have to be /events, although this is the default.

— George

[George]

Sounds good. I will leave this thread open so that you can post any updates/relevant responses.

Sincerely,
George

[George]

Thank you for reporting this. Our plugins do not fully support WPML at this time and so issues like this are likely to arise from that lack of support. 🙁

While I cannot promise a code fix any time soon, I will create a bug ticket for our developers to address this.

I am sorry that our plugins do not support WPML at this time!

George

[George]

😀

[George]

Sounds good!:-D

Cheers,
George

[George]

Sorry to hear this, @Selvam!

1. Can you post your site’s “System Information”? Here’s how ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. You say, “I have the same problem.” Can you clarify what you are referring to? The same problem as what, or as whom? If you are referring to another thread on the forums, can you please share a link to that specific thread? I just want to make sure I have the full context of what you’re referring to! 😀

Thanks,
George

[George]

Hey there,

Thanks for reaching out. We still do not have any products that specifically integrate with Office 365; but, as Matthew mentioned in that original post, we have a CSV importer that should allow for the importing of data for Events, Venues, and Organizers.

I hope this information helps; let me know if so and if there is anything else I can try to help with.

Sincerely,
George

[George]

Hi @Diana,

Our response times are one reply within 24 hours during the workweek. Thank you for your patience.

---

As for your issues, first I noticed that your URL is vhr.ch/web/event

Our plugins currently do not support sub-URLs, like vhr.ch/web/event. Only vhr.ch/event would work, for example. Or vhr.ch/calendar, but not vhr.ch/web/calendar, or vhr.ch/web/event.

The extra /web/ before the event URL slug is not allowed.

So, first remove this and ensure that your events page is attached right to the root of the domain name. vhr.ch/event, or something.

1. Once you do this, does anything improve?

2. Next, please post your system information to this thread. Here’s how to do that ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Kyle,

I totally understand how paying $89 for one feature is hard to justify. We unfortunately do not have any alternatives in terms of ways to get those features other than buying a license for Events Calendar Pro.

I do have an idea, though. I will close this thread so that you and I can chat more over email. Please send an email to support at the events calendar dot com with a link back to this forum thread for reference.

Please remember to link back to this thread! 😀

I will continue the conversation there with a suggestion for how to move forward.

Cheers,
George

[George]

Sorry to hear this, Karolina!

I checked out the links you provided, and for me the events showed up everywhere I looked. Here are screenshots, for example:

Do your issues persist? Sorry if I am missing something here! If there are links on your site where the empty white page can be seen, can you link directly to those pages?

Thank you,
George

[George]

Hi James,

Thanks for reaching out.

I notice in your System Information that you are using WooCommerce Tickets. This plugin is no defunct and has been replaced with a pair of plugins: Event Tickets and Event Tickets Plus.

WooCommerce Tickets will not work with versions of The Events Calendar like 4.1.2, etc., which you are using.

So, to proceed from here the first step that must be completed is to replace WooCommerce Tickets with:
• Event Tickets
• Event Tickets Plus

You will have a license for Event Tickets Plus in your account here already, so you can download install that at http://theeventscalendar.com/my-account/downloads. You can get Event Tickets here: http://wordpress.org/plugins/event-tickets/

You can learn more about the moving process from WooCommerce Tickets to Event Tickets Plus here: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

☝️ I hope that guide helps, and that you are able to move to Event Tickets Plus with little trouble.

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⚠️ Your data will not be lost or erased or anything, but I recommend that you do not do anything on your site without making a complete backup of it first, just for good measure.

---

Once you are up-to-date, let us know what issues persist.

Thank you!
George

[George]

Hi Greg,

Are you still using WPML to power the multilingual functionality on your site?

— George

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