Event tickets all became free, and now there are two price fields

[James Miller]

I just deployed updates to a client site last week, and they emailed me yesterday to tell me their event for this month had all the tickets set to free, and they went in to edit the tickets, and now see two price fields. I found another instance of this in the forum, but with no resolution. I’m attaching a screenshot and including system info.

[George]

Hi James,

Thanks for reaching out.

I notice in your System Information that you are using WooCommerce Tickets. This plugin is no defunct and has been replaced with a pair of plugins: Event Tickets and Event Tickets Plus.

WooCommerce Tickets will not work with versions of The Events Calendar like 4.1.2, etc., which you are using.

So, to proceed from here the first step that must be completed is to replace WooCommerce Tickets with:
• Event Tickets
• Event Tickets Plus

You will have a license for Event Tickets Plus in your account here already, so you can download install that at http://theeventscalendar.com/my-account/downloads. You can get Event Tickets here: http://wordpress.org/plugins/event-tickets/

You can learn more about the moving process from WooCommerce Tickets to Event Tickets Plus here: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

☝️ I hope that guide helps, and that you are able to move to Event Tickets Plus with little trouble.

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⚠️ Your data will not be lost or erased or anything, but I recommend that you do not do anything on your site without making a complete backup of it first, just for good measure.

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Once you are up-to-date, let us know what issues persist.

Thank you!
George

[James Miller]

I understood the transition to be voluntary, and that the WooCommerce Tickets plugin would continue to function, it just wouldn’t be updated.

And I don’t recall seeing anywhere in the release notes for The Events Calendar/The Events Calendar Pro that the updates would not work with WooCommerce Tickets (I typically read release notes pretty thoroughly, though I admit it’s possible I overlooked it).

We don’t have a license for Event Ticket Plus. And while I expected I would have to purchase one eventually, and make the transition, I feel like I’m being forced into it before we can discuss it, plan it, and budget it with the client. It’s very disappointing. :-/

[James Miller]

This reply is private.

[James Miller]

I just searched through release notes for the last several releases, as available here: https://theeventscalendar.com/category/products/release-notes/

And I could still find no mention of breaking compatibility with the WooCommerce tickets plugin. No mention at all of the plugin for the last several releases. Is there some other place it was announced that I missed?

[George]

Hey James,

I went into your account to update its information and all I found, in fact, was a business license for Events Calendar Pro. No license for WooCommerce Tickets.

How did you obtain your copy of WooCommerce Tickets? It seems likely that someone else has it tied to their account. It is in this account that you will find the corresponding license for Event Tickets Plus.

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In regards to the updating of WooCommerce Tickets, you do not have to do this. But there are a few things to highlight:

1. We can only provide support for the most recent versions of our software.

2. You say, “I understood the transition to be voluntary, and that the WooCommerce Tickets plugin would continue to function, it just wouldn’t be updated.” The transition is indeed voluntary; you do not have to make this free upgrade. However, please note the phrasing of, “the WooCommerce Tickets plugin would continue to function, it just wouldn’t be updated.” If the plugin itself is not going to be updated, but everything else around the plugin will still be updated (PHP, The Events Calendar, WordPress itself, etc.), then eventually breakages are likely.

3. You don’t have to update to Event Tickets Plus. But without doing so, our ability to help is severely limited.

4. Since I cannot recreate your issues, if you do not want to update then the only other steps I can recommend are the complete set of troubleshooting steps outlined on this page ? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. After EACH STEP in that process, have another look at the tickets admin where you see the double price and such; do the issues persist? If so, keep doing the steps in that article, checking on the issue after each step.

Thank you,
George

[James Miller]

I understand you can only support current versions.

I plan on upgrading this site to Events Tickets/Events Tickets Plus. I appreciate what you’ve done bringing various plugins into one to simplify the process and reduce the price of changing providers on the client end. And you guys make a really good product. I don’t think this is unfair at all.

Here’s my issue. You said, “WooCommerce Tickets will not work with versions of The Events Calendar like 4.1.2, etc., which you are using.”

Which means you know that WooCommerce Tickets no longer works with the versions of The Events Calendar that are out. Yet none of the release notes going all the way back to release of the new ticketing plugins mention breaking WooCommerce Tickets functionality/compatibility.

Again, I don’t think it’s unreasonable that it broke. That’s totally understandable. It was always only a matter of time before it did. What is disappointing, though, and very frustrating, is that you seem to know you’ve broken it, but I can’t find any hint of it in the release notes or any other communication.

I read release notes and test every update for every plugin for site breakage in a staging environment prior to deployment to production. Unfortunately, issues like this don’t break sites, just functionality, so they’re hard to catch — unless they’re in the release notes. And I know it’s entirely possible it wasn’t caught by the product team until after release. But in that case, some mention of it somewhere, either via email or blog post or a later version release note, would be greatly appreciated.

I’m not trying to bust any balls here. You guys are making a really good product, and I’m glad for the changes. I just want to let you know how I feel about the lack of communication regarding breaking compatibility with a product that’s still in use by customers.

[George]

James, I appreciate your thoughtful reply here and your politeness despite a failure on our end of communicating clearly. Let me correct that, first by saying that it’s a failure on my end, not “our” end. I wasn’t very clear and I apologize.

A quote of mine that you highlighted here is this one:
“WooCommerce Tickets will not work with versions of The Events Calendar like 4.1.2, etc., which you are using.”

☝️ That is a bit over-simplified, so let me clear this up. What I mean here is more generalized than WooCommerce Tickets itself—I am really talking about version numbers here.

Our plugins do not support mismatched version numbers. Our plugins follow the rule where the first two digits of the version numbers must match.

So, these will work together fine:
• The Events Calendar 4.1.2
• Events Calendar Pro 4.1.3

But these will not work well together:
• The Events Calendar 4.2.0
• Events Calendar Pro 4.1.3

And these will especially not work well together:
• The Events Calendar 4.1.2
• Events Calendar Pro 3.12.1

So, since WooCommerce Tickets is stuck there at 3.12.x its compatibility with versions of other Tribe software who themselves might be progressing into 4.1.x, and soon 4.2.x, will be less and less compatible with each new release.

Compatibility could be preserved if you were to keep the other Tribe plugins “stuck behind” at their version 3.12.x equivalents, but this is a catch-22 because we are not able to provide support for outdated versions of software….

I am sorry about the trouble here, @James, and agree that we need to make the implications of sticking with WooCommerce Tickets more clear.

Please let me know if any issues are persisting on your site or if there is anything else I can try to help with here.

Sincerely,
George

[James Miller]

Thanks.

[George]

No problem, @James. Have you proceeded with updating to Event Tickets Plus?

If not, then I should note that I have logged tickets for the issues you reported here; our developers will be investigating these reports and, hopefully, releasing an update for WooCommerce Tickets some time in the coming weeks.

I don’t have an ETA on when the fixes will arrive, but just wanted to note their existence and that we’re working on this. It is true that we won’t generally be updating WooCommerce Tickets much; but crucial functionality things like this, we can patch. And will.

Cheers,
George

[George]

Hey James,

Sorry to resurrect a dead thread here, but I wanted to confirm with you that we’ve actually been able to recreate this bug and are working on a fix that will soon be released for WooCommerce Tickets.

I’m sorry if this news came late, and you’ve already updated to Event Tickets Plus, but just wanted to inform you of this!

Sincerely,
George

[James Miller]

I already switched to ETP, but thanks for the headsup.

[George]

😀

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